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World Golf Village Renaissance St. Augustine Resort

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World Golf Village Renaissance St. Augustine Resort
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945 Reviews from our TripAdvisor Community

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Showing 937: English reviews
Fernandina Beach, Florida
Reviewed 23 June 2015

The Renaissance World Golf Village Resort is a great place to get away from it all. There is plenty to do for the whole family with golf, spa, pool, Imax theater, and restaurants. We always enjoy the breakfast buffet. Clarence makes the best omelets we have ever had and we travel all over the world! All of the resort staff...

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Helpful?
Thank S L S
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for acknowledging two of our smiling faces that really stood out and for your kind remarks about the staff overall. We look forward to your next stay with us and hope you'll make the Renaissance your St. Augustine home!

florida
Reviewed 21 June 2015

This hotel's public rooms are lovely and provide for an anticipated upscale experience. Unfortunately, that is not what we experienced. I'll start with the pros: Clean room, comfortable bed, bar served food until 1am so we could have dinner when we arrived at 10pm. Cons: One bath towel had large holes on it. Toilet was leaking at the bottom and...

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1Thank family4florida
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for letting us know exactly where we got it right and where we need to address service and communication. I know how a couple of unaddressed items can really take away from an otherwise enjoyable stay. I appreciate you taking the time to share this with us and hope you will consider returning.

Bowling Green, Ohio
Reviewed 19 June 2015 via mobile

Wonderful hotel and decent service but my room key deactivated daily! I even kept it in a sleeve and separate pocket but it still had an issue and my roommates did as well. Stayed for a conference and enjoyed my stay otherwise.

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Helpful?
Thank lshouse
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

We are glad to hear you enjoyed your stay and hope to have you back again. I understand what an inconvenience it is to have room keys deactivate and feel like you're always doing a lap back to our desk & your room. I am sorry that was part of your experience and will follow up to see if we...

Reviewed 18 June 2015 via mobile

My husband and I booked a room on hotels.com and we're given the option to select double or king, we selected the king size room with a pull out sofa. When we arrived at the hotel early (12:30), we were told no rooms were available and someone would ring us before 4 o'clock to let us know when our room...

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Helpful?
1Thank Krista r
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

I am sorry the king room was not available as you requested, but I am upset with the way you were made to feel it was your problem. While not every third party bedding preference will be met, you certainly deserved to feel appreciated as a guest at our resort. I apologize to you and your family.

Saint Louis, Missouri
Reviewed 17 June 2015 via mobile

I would classify this hotel as a 3.5 star hotel. To take it to the next level you should be met at front door. Your car should be valeted. Your luggage should be taken to your room and a bucket of ice should be brought to you before leaving. This was not done. However, room is very nice. The check...

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Helpful?
Thank ChrisO873
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you sharing your review and for shining a light on exactly what you need us to improve upon. I am sorry you were not properly welcomed into the resort and your room. We must fix that and I know you will be pleased with your next stay! Thank you again.

Shallotte, North Carolina
Reviewed 15 June 2015

I stay here a few times a year and have always had a great experience. From time to time, I have had minor issues with the room itself, but the staff always accommodate, within reason, to help rectify the situation. I would recommend this property

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Thank BigAl684
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for taking the time to share your comments and we look forward to making your next stay even better!

Orlando, Florida
Reviewed 12 June 2015

This was a last second vacation plan for the holiday weekend in May. The staff was fairly helpful. The check in agent was polite from our brief check in. Concierge was helpful in handing us maps and travel guides for St. Augustine (No time to read them as it was on our way out to Downtown St. Augustine so not...

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Helpful?
Thank Katchild01
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for selecting our resort for your last minute vacation. We appreciate your TripAdvisor review and thank you for sharing your feedback. I am sorry the atrium water feature carried into your room more than you would have preferred. We would love to have you back!

Reviewed 9 June 2015

Brian (Bellman) has not just the attitude of professionalism, level of honesty, integrity, and responsibility that is found less and less frequently in hotel/restaurant service, but was the difference in making the stay of myself and many others so extremely enjoyable. He was the difference in letting others know where I'll stay the next time I go to the World...

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Helpful?
Thank adam h
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you so much for all of your kind words about Brian. We are lucky to have him on this team and certainly agree that he provides great service to our guests. Thank you for staying with us and we look forward to your next stay.

Washington DC, District of Columbia
Reviewed 8 June 2015

The location is perfect: in the heart of World Golf Village outside St. Augustine, FL. Sadly, that's the only positive that emerged from our four-night stay. I've stayed at Renaissance Hotels in a variety of cities and have found them to offer fine service at a reasonable value. Not this time. The carpets in the third-floor hallway were filthy. Our...

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Helpful?
Thank MarkSil
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

Thank you for sharing your review and please accept my apology that you were disappointed with the hotel and service. We most definitely can do better and I have addressed these concerns with the respective areas. Thank you for your loyalty to Marriott brand hotels.

Fort Walton Beach
Reviewed 7 June 2015 via mobile

Stayed three nights and the staff exceeded all our expectations. Attention to detail included very clean rooms with the attitude to do whatever they needed to make us happy. We especially enjoyed the pool, bar and a beautiful common area. Access to golf, Hall of Fame, IMAX and several restaurants made the stay very enjoyable.

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Thank jtmpIII
JeffreyOliasami, General Manager at World Golf Village Renaissance St. Augustine Resort, responded to this review

What a wonderful review! Thank you for choosing the Renaissance and for sharing your review on TripAdvisor. It is a beautiful thing when you love your staff and the staff loves the guest. Please come back to see us soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Explore everything that downtown St. Augustine has to offer! Renaissance World Golf Village Resort and Convention Center offers a complimentary shuttle for individual guests to and from downtown St. Augustine(based on availability). The Renaissance World Golf Village Resort offers fresh, well appointed accommodations featuring 37 inch flat-panel televisions, sparkling new bathrooms and furnishings, high-speed wireless Internet access, spacious work areas, wet bars and refrigerators among many modern luxuries. Meet in the largest combination hotel and convention center between Orlando and Atlanta. Within 15 minutes of the resort enjoy 108 holes of championship golf, including the Slammer and Squire, located just steps from your guest room. ... more   less 

Additional Information about World Golf Village Renaissance St. Augustine Resort

Address: 500 S Legacy Trl, St. Augustine, FL 32092-2719 (Formerly The Renaissance World Golf Village Resort)
Region: United States > Florida > St. Augustine
Price Range: $206 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — World Golf Village Renaissance St. Augustine Resort 4*
Number of rooms: 301
Reservation Options:
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Also Known As:
Renaissance World Golf Village Hotel Saint Augustine
Renaissance Saint Augustine
Saint Augustine Renaissance
Hotel Style:
#12 Business Hotel in St. Augustine
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Questions & Answers

Here's what travellers have asked, with answers from World Golf Village Renaissance St. Augustine Resort staff and other travellers.
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Questions? Get answers from World Golf Village Renaissance St. Augustine Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay at this hotel”
 of 5 bubbles dharmaj, 25 Mar 2017 | Read review
“Check about bed size!”
 of 5 bubbles 932juanitas, 4 Mar 2017 | Read review
“Ask for a suite with balcony.”
 of 5 bubbles JILLW235, 20 Feb 2017 | Read review
“Request the type of room you want ahead and then confirm a couple of days before you arrive”
 of 5 bubbles Wrightwaytotravel, 18 Feb 2017 | Read review
“Higher floors on the parking lot/freeway side would be quieter- but even on second floor, noise has not been a problem.”
 of 5 bubbles NLadd, 4 Feb 2017 | Read review
5 of 5