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Quality Inn Outlet Mall

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268 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Miami, Florida
Reviewed 11 January 2015 via mobile

I stayed two nights and came up solely for the Christmas holiday. The first room I was in was a bit musty and it was gladly changed for another room the second night. I would recommend the rooms on the end of the rows-- a bit quieter.This hotel is easily accessible from I95. The front desk people were very helpful....

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Helpful?
Thank tokyonomaku
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for recognizing & appreciating our staff on correcting the issue in a prompt & efficient manner. Thank you for being patient & understanding. Hope to see you soon!

St. Petersburg, Florida
Reviewed 9 January 2015

Traveled over the Christmas New Years Holiday with friends from England and the family pet. Nicely run property, well maintained, clean and updated with goods bedding and nicely appointed room. Good breakfast (breakfast room is a little small) and very helpful friendly staff. Booked the Christmas light tour and trolley tour of Old Saint Augustine right at the front desk...

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1Thank COFLZephyr
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for recognizing & appreciating everything we do at our hotel & our staff. Thank you so much for your kind words.

Little River, South Carolina
Reviewed 2 January 2015

I ve stayed many times very clean and well kept.The staff is very friendly and goes out of their way to make you feel at home.A great breakfast every morning.Great location to outlets and to downtown.

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Helpful?
Thank ED W
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for a 5 star review, this really makes us proud to know you had an amazing stay here with us. See you in this beautiful city again soon!

Murphy, North Carolina
Reviewed 29 December 2014

We were only there for one night, but the staff was friendly, the room was very nice and comfortable and the breakfast the next morning was very nice. Great amenities and the price was good too. The bathroom was a little small, but it was very clean.

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Helpful?
Thank rockhound63
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for an excellent review. It was a pleasure having you stay with us & hope to see you soon!

Quebec City, Canada
Reviewed 29 December 2014

We were there on December 2014 We have been stopping at this hotel numerous times since 2009 and when we visited again in December 2014 we were still satisfied with this place. The staff is always helpful and they really seems to care about you so it is nice. A special thanks to Rachel at front desk who is always...

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Helpful?
2Thank Marco
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you so much for taking the time out & writing about your stay with us. It really help us & I hope you enjoyed your visit in St. Augustine. Thank you for choosing our hotel again & hope to see you soon!

Charlotte, North Carolina
Reviewed 29 December 2014

A basic motel you stay at on your way somewhere else: right off the interstate, all rooms face the parking lot (no interior corridors) and there is no elevator. Staff is friendly. Neighborhood is safe enough, room was clean enough, beds were comfortable enough. They were booked the first night we stayed, and breakfast was a zoo the next morning....

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Helpful?
1Thank Audrey W
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for staying with us & please except our apologies about the breakfast area. We are limited in space but we try to accommodate every guest. Hope to see you in this beautiful city again soon!

Reviewed 22 December 2014 via mobile

Had an awesome time here. Even though they double charged me by accident i did appreciate that they fixed it right away. I loved loved loved the breakfast. So happy i booked it here. The price was awesome and room was satisfaction. The ladies who worthere are so nice and friendly. Anything better would have been the pool to be...

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Helpful?
Thank Roberto V
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

I'm sorry about the incovience you Encountered but I see the staff took great care of you & you loved our breakfast. I'm so glad to here you enjoyed visiting St. Augustine it truly is a beautiful city. See you next time!

Melbourne Beach, Florida
Reviewed 22 December 2014

This hotel was a pleasant surprise as our plans had to change due to sick grandbabies. Originally we were to stay downtown so we could take advantage of the sites and decorations in the historic city. So last minute changes left us with reservations at the Quality Inn on hwy16 by the outlets. Only negative is that I could not...

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Helpful?
Thank Patricia M
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

I'm so glad you had an excellent stay at our hotel with your family. St. Augustine is a beautiful city to visit with family & create beautiful memories. See you next time!

Greensboro, North Carolina, United States
Reviewed 15 December 2014

Was driving to Orlando, got tired and had to pull over and find a room for the night. Check-in/check out was fine, the employees were very friendly. The room was spacious and included a fridge, microwave and a small table with chairs for dining. It was clean and the shower was nice. The bathroom sink was kind of unpleasant and...

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Helpful?
2Thank Shofie R
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Our hotel tries to give you the best quality of food, service with the most amenities for the price. I hope you will stay with us again!

White Plains, New York
Reviewed 14 December 2014 via mobile

Our last night of a 19-day road trip, my wife and I were greeted by a smiling and accommodating clerk, Cheri, who could not have been more helpful. On our getaway morning, Rachel was on the desk with the same welcoming smile attitude and, once again, there was "workaholic" Cheri, tending to the breakfast area wearing the same wide smile....

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Helpful?
Thank Larry T
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review

Thank you for recognizing & appreciating everything we do. Cheri, Rachel & our team will Be very happy we made your stay more pleasant. See you next time!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn Outlet Mall

Address: 2310 State Road 16 & I-95, Saint Augustine, FL 32084 (Formerly Quality Inn Saint Augustine)
Region: United States > Florida > Saint Augustine
Price Range: $108 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Hotel Style:
#14 Business Hotel in Saint Augustine
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Outlet Mall staff and other travellers.
1 question
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Tallahassee, Florida

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Questions? Get answers from Quality Inn Outlet Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not easy to access if St Augustine sights are your reason for the trip”
 of 5 bubbles chuckg83, 7 Feb 2017 | Read review
“We had smoking room, but there was no odor.”
 of 5 bubbles sherryt132, 5 Feb 2017 | Read review
“All rooms remodeled - our AC was the best we have had in 114 and 112.- right next to pool on first floor rear.”
 of 5 bubbles elizabethfF4831ZG, 11 Dec 2016 | Read review
“first floor rooms let you park by your room - outside entry”
 of 5 bubbles beachgamarti, 29 Sep 2016 | Read review
“If traveling alone, a second floor room might feel safer since lower level is ground level with walking traffic in front of windows.”
 of 5 bubbles 847lynned, 18 May 2016 | Read review
5 of 5