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Ascend Collection Castillo Real

Booking.comUS$144*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Ascend Collection Castillo Real
Ascend Collection Castillo Real
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827 Reviews from our TripAdvisor Community

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North Carolina
Reviewed 5 days ago NEW

We drove from Tampa on our way home to Charlotte, NC from a cruise. It was also our anniversary. The young man Sterling at the front desk was nice and very helpful. The room was basically clean--there was what looked like lint from maybe the AC vent on the floor. It was beautifully decorated room and the shower was impressive.I...

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Helpful?
Thank LEGrayNorthCarolina
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for taking the time to post your feedback on Tripadvisor! We're thankful for outstanding team members like Sterling who take great care of valued Choice Privileges guests like yourself every day! I'm sorry to hear about the inconvenience from the other guests knocking on your door but am glad it was just a one time thing. We hope...

Waterloo, Iowa
HOTEL’S FAVOURITE REVIEW
Reviewed 23 January 2017

Stayed here 18-21 Jan. Just a short block off the beach. Rooms are large and clean, staff is great. Would stay here again on our next trip. Did not do the trolley tour but it does stop at the hotel. Spent some time on the beach which is just a few doors away from the hotel. Lots of things to...

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Helpful?
1Thank Teehawk
About Hotel's Favourite Review
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Teehawk, Thank you for taking time to write a review. We appreciate feedback from our guests as it helps us to improve our services. I am happy to hear that you enjoyed the room, our staff and fabulous location. St Augustine is a fun place to visit and we look forward to seeing you on your next trip. Sincerely,...

Reviewed 1 week ago

The room is beautifully decorated, the beds comfy, and it's totally dominated by the huge jet tub - a fun feature. Though not directly on the beach, the rooms on the third and fourth floors have an ocean view. It's a short walk to the beach. The pool, on the small side, is nice with a mushroom-shaped fountain that is...

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Helpful?
Thank lookiecookie
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for your kind words! I'm so happy to hear that you enjoyed your stay with us and we appreciate you sharing your feedback on our property for other guests to know more about us before they arrive! We hope to see you again soon!

Grand Island, Florida
Reviewed 2 weeks ago via mobile

The rooms were very large and the jetted tub was a plus. We stayed for two nights and had the most relaxing time. Beds were very comfortable and the AC worked great; which is something you cannot sleep without in FL. We are already wanting to head back. The hotel is located very close to the beach; walking distance actually....

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Helpful?
Thank cynthiagianneti
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for your feedback! I'm so happy that you enjoyed your time with us! We look forward to seeing you again soon!!

Reviewed 2 weeks ago via mobile

Stayed for a couple nights visiting family. Perfect hotel near beach , clean ,quiet , close waking to restaurants and a few little shops ,food at La Cocina excellent!. A very helpful and pleasant staff. We'd highly recommend it and look forward to staying again!

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Helpful?
Thank Laurie D
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

I'm so happy to hear that you had a great stay with us! We appreciate the feedback and look forward to seeing you in the near future!

Florida
Reviewed 2 weeks ago via mobile

My daughter's and I spent 2 nights at the Castillo Real. We were excited at first, the room seemed quite lovely. The woman at the front desk was very helpful and welcoming. However, the bathroom had a sour odor like well water. There were no places to hang more than one towel and there were 4 of us. The air...

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Helpful?
2Thank LJTManes
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for your feedback. I reached out to you via e-mail regarding your missing item and cc'd our acting General Manager to reach out to you directly regarding this issue. I'm so sorry that we failed to exceed your expectations in multiple ways. This is definitely not how we pride ourselves on taking care of our valued guests and...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

My friend and I recently attended a concert and stayed at this hotel. The room was perfect and the location was very close to the concert and local restaurants on the beach. I will agree with another reviwer. The walls are very thin and it reminded me of college. The staff was amazing.

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Helpful?
1Thank Carrie Brown S
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for your response! I'm so happy that you enjoyed your visit! I apologize for noise from other guests but overall I love hearing that our team was amazing! We hope you will come see us again soon!

Savannah
Reviewed 4 weeks ago via mobile

I'll start off with the good - clean, friendly staff, big rooms. Unique style, nicely decorated. However, we just spent $270 (for one night) to get approximately 3 hours of sleep. The walls are paper thin so not only could we hear drunk people screaming down the hall and the couple next door apparently filming a porno all night, but...

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Helpful?
1Thank Audy327
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for your feedback! I am so sorry that your stay was not the outstanding one that you deserved! We will work to improve and hope that you give us another opportunity to serve you in the future!

Ailey
Reviewed 21 April 2017 via mobile

This is a very nice hotal. My kids loved the pool and the mushroom water fall and just everything about this hotel. They are very friendly all of the workers. The rooms were also very clean which is a major plus for me. Its close to everything. I would love to go back.

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Helpful?
1Thank Sarah S
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you so much for your kind words about your stay! I'm so happy to hear that you and your kids had a great time! We hope to see you all again soon!

Cheshire, CT
Reviewed 12 April 2017

We stayed at Castillo Real for three nights in early April in an Ocean View King Suite. We were very impressed with the quality of the rooms and the grounds of the hotel, particularly for the price. The room was exactly as it is presented on the website, though the "ocean view" from the third floor was a bit limited....

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Helpful?
2Thank RtRoth33
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for taking the time to share your experience with us. I'm so sorry that we didn't exceed your expectations on this visit! We will work with the team to address these issues so that hopefully you will return and give us another chance to wow you in the future!

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Oceanview King Jacuzzi Suite with Balcony (41)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Price Range: $184 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Ascend Collection Castillo Real Saint Augustine Beach, Florida
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Boston, Massachusetts
Jacksonville, Florida
3 months ago

See all questions (19)

Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you need two rooms, make sure your room isn't an adjoining room.”
LEGrayNorthCarolina, 22 May 2017 | Read review
“Third and fourth floor rooms on the beach side have a view of the water.”
lookiecookie, 18 May 2017 | Read review
“If booking an "ocean view" room, ask for the 4th floor. The third floor view has limited visibility of the water.”
RtRoth33, 12 Apr 2017 | Read review
“Get a room facing east to the water with a balcony!”
janejY3359BR, 28 Feb 2017 | Read review
“get a room with a balcony”
, 24 Feb 2017 | Read review
5 of 5
Booking.com
US$144* /night
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HotelsClickUS$162
TravelocityUS$144
Orbitz.comUS$144
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*Disclaimer
Prices are for 1 room, 2 adults
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