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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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821 Reviews from our TripAdvisor Community

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Showing 801: English reviews
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Savannah
Reviewed 4 days ago NEWvia mobile

I'll start off with the good - clean, friendly staff, big rooms. Unique style, nicely decorated. However, we just spent $270 (for one night) to get approximately 3 hours of sleep. The walls are paper thin so not only could we hear drunk people screaming down the hall and the couple next door apparently filming a porno all night, but...

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1Thank Audy327
HOTEL’S FAVOURITE REVIEW
Reviewed 13 November 2016 via mobile

My husband and I spent 3 nights here over Veterans Day weekend. The first impression was the very pleasant greeting from Sterling at the front desk. The Mediterranean Style of the Hotel was very nice. We were in Room 316, a corner suite with a jacuzzi. It was immaculately clean and very inviting upon entry. The bed was perfect for...

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2Thank Mary P
About Hotel's Favourite Review
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Mary P, Thank you very much for your review. We appreciate feedback from our guests and are happy to hear that you enjoyed the hotel and were able to get a good night's rest. I am glad that you had a chance to experience the restaurant as well. We look forward to seeing you on your next visit to...

Ailey
Reviewed 6 days ago NEWvia mobile

This is a very nice hotal. My kids loved the pool and the mushroom water fall and just everything about this hotel. They are very friendly all of the workers. The rooms were also very clean which is a major plus for me. Its close to everything. I would love to go back.

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1Thank Sarah S
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you so much for your kind words about your stay! I'm so happy to hear that you and your kids had a great time! We hope to see you all again soon!

Cheshire, CT
Reviewed 2 weeks ago

We stayed at Castillo Real for three nights in early April in an Ocean View King Suite. We were very impressed with the quality of the rooms and the grounds of the hotel, particularly for the price. The room was exactly as it is presented on the website, though the "ocean view" from the third floor was a bit limited....

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2Thank RtRoth33
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you for taking the time to share your experience with us. I'm so sorry that we didn't exceed your expectations on this visit! We will work with the team to address these issues so that hopefully you will return and give us another chance to wow you in the future!

Chevy Chase, Maryland
Reviewed 2 weeks ago

Mrs Too and Ben had mapped out a route to the Sunshine State involving shorter daily drives, and determined to spend our second night in the vicinity of St Augustine. Checking the TripAdvisor listing, photos, and reviews, we opted for Castillo Real. What a satisfactory choice it turned out to be. The older section of St Augustine Beach seems to...

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Thank Ben_Theretoo406
tanblas, Corporate Revenue Manager at Ascend Collection Castillo Real, responded to this review

Thank you so much for your kind and detailed review! I'm so happy to hear that you had a wonderful time with us! We can't wait for you to return so that we can provide you with the exemplary service that you deserve!

Howey in the Hills, Florida
Reviewed 4 weeks ago

Stayed here for a night with my Mom and Aunt and it was very nice and clean! It is on the beach side of A1A but not right on the beach, but a very short walk away and you are there. The pool area was very nice and relaxing with a fountain and a hot tub. All the staff was...

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Thank Kat5005
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Kat5005, Thank you for choosing to stay with us at the Castillo Real. We are thrilled to hear that you and your family enjoyed your stay as well as our fabulous location. La Cocina is a very popular spot with locals and guests alike. We hope to see you again soon. Sincerely, Adelheid Salas

Reviewed 13 March 2017

The staff at this hotel were so nice from the front desk to the housekeepers to the restaurant staff. Everyone did their best to make us feel welcome. The room was spacious, clean and well appointed. There were only 2 things that I would suggest for improvement. First, there are no towel racks! There is the one over the toilet...

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Thank BC E
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear BC E, Thank you for choosing to stay with us at the Castillo Real. We love feedback from our guests as it helps us to improve our services and appreciate your comments. I am happy to hear that you liked your stay, our rooms and the great staff. We work very hard to ensure that our guests enjoy themselves....

New Jersey
Reviewed 7 March 2017 via mobile

Stayed at Castillo Real during a trip to Flagler College in St Augustine. We couldn't have made a better decision. A beautiful and clean hotel with a friendly staff and in walking distance to the beach. Walked out to a gorgeous sunrise on check out day! Going back again in August for moving day!

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1Thank MyHawaiianHeart
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear MyHawaiianHeart, Thank you for choosing to stay with us at the Castillo Real! We are happy to hear that you enjoyed your stay and our fabulous location. We work hard to ensure that our guests have a great time and we look forward to seeing you on moving day. Sincerely,

Michigan
Reviewed 3 March 2017 via mobile

We really enjoyed our stay at this hotel. Rooms for large, bathroom area was separated from the sleeping area so I could get ready while my husband slept in. We enjoyed waking up in the morning and walking along the beach just a short distance from our door. It was nice to be away from all the hustle and bustle...

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1Thank Tasteandsee2
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear kathydarr, Thank you for choosing to stay at the Castillo Real. We love receiving feedback from our guests as it helps us to improve our services. We are thrilled to hear that you enjoyed your stay and our fabulous location. We hope to see you again soon. Sincerely,

Reviewed 3 March 2017 via mobile

From the time we checked in to the time we left everything was perfection!!! The staff was so friendly and the room was spotless!!! This is honestly the BEST experience my husband and I have had staying on the beach. This was such a great trip and the hotel just topped it. Will definitely be returning again with our kids!!...

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Helpful?
Thank Alicia J
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Alicia J, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and had a great trip. I will share your comments with the staff and we look forward to seeing you in the future. Sincerely, Adelheid Salas

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Oceanview King Jacuzzi Suite with Balcony (41)
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, St. Augustine, FL 32080
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Price Range: $185 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Ascend Collection Castillo Real Saint Augustine Beach, Florida
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Jacksonville, Florida
2 months ago

See all questions (19)

Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If booking an "ocean view" room, ask for the 4th floor. The third floor view has limited visibility of the water.”
RtRoth33, 12 Apr 2017 | Read review
“Get a room facing east to the water with a balcony!”
janejY3359BR, 28 Feb 2017 | Read review
“get a room with a balcony”
, 24 Feb 2017 | Read review
“all the rooms seem to be quiet. rooms closer to lobby have more activity and noise.”
CharmainD_12, 20 Feb 2017 | Read review
“rear of hotel has balconies”
menckenman, 8 Feb 2017 | Read review
5 of 5