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Castillo Real, Ascend Hotel Collection

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530 A1A Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Daily temperature and symptom checks for staff
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Updated 20-08-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Castillo Real, Ascend Hotel Collection
Updated 20-08-03 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 12 hotels in Saint Augustine Beach
Location
Cleanliness
Service
Value
Travellers' Choice

Everyone needs a place to lay their weary head. For travellers visiting Saint Augustine Beach, Castillo Real An Ascend Hotel Collection Member is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Castillo Real An Ascend Hotel Collection Member makes it easy to enjoy the best of Saint Augustine Beach.

Ascend Collection Castillo Real Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, room service, and express check-in and check-out, to make your visit even more pleasant. The property also features a pool and a restaurant. Guests arriving by vehicle have access to free parking.

While you’re here, be sure to check out Sushi Zento & Grill, one of the Asian restaurants that can be found in Saint Augustine Beach, which is a short distance from Saint Augustine Clarion.

During your visit, be sure to check out Lakeside Park (1.1 km), which is a popular attraction within walking distance of the hotel.

Whether you’re travelling for business, pleasure or both, Castillo Real An Ascend Hotel Collection Member is sure to make your visit to Saint Augustine Beach one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beach
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Sauna
Vending machine
Business Centre with Internet Access
Spa
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
1000Reviews34Q+A100Room tips
Traveller rating
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Popular mentions
Diane W wrote a review Jul. 2
1 contribution
Totally disgusted with this location. I unfortunately had to cancel my reservation 6 days prior to our stay due to a family emergency, with is life threatening, and the GM Olivia, was as cold as it gets by charging us a nights stay even though the hotel rebooked our room the same day and is sold out. If you want to stay at a location that doesn’t care about the guest, their safety or how they feel, then this is your location. It isn’t the money that upsets me, it is the lack of care and concern for another human being. This was to be a celebration of both my husband and my birthdays but instead, we are using our birthday wish to pray my father makes it out of the hospital. If the GM treats their guests this way, then they definitely should not be in a guest service position. Even the corporate office agrees with me and this is on her record. Unbelievable!
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Date of stay: July 2021
Service
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Dale C wrote a review Jun. 2021
Dunedin, Florida316 contributions42 helpful votes
We had a wonderful two-night stay at Castillo Real. We chose a suite with balcony and hot tub, and it was very relaxing and comfortable. Our room was on the corner on the 4th floor, and the large balcony gave us a beautiful view of the ocean and the pool. The room was clean and very spacious. The bed was soft and comfortable. We enjoyed the large walk-in shower with 5 different shower heads. The hotel was very well kept, and all the staff we encountered were very friendly and professional.
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: The ocean view was great from the 4th floor
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1 Helpful vote
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Response from Olivia Landon, General Manager at Castillo Real, Ascend Hotel Collection
Responded Jun. 16, 2021
We are so happy you enjoyed your stay and look forward to seeing you again!!!
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Adam wrote a review Jun. 2021
Fort Oglethorpe, Georgia1 contribution2 helpful votes
This was a getaway for my wife and I before her having a surgery with a long recovery. We were spending 4 days and 3 nights here. This was my 20th trip to St. Augustine and by far my worst experience. We are coming back again in the fall but will not stay here. The first issue was we arrived at 3:30. I know that the check in was not till 4 but thought we might get lucky. We were told to go eat and then come back. Well we do and then come back and then told it is still not ready. We go to the grocery store and then come back to a room that is finally ready at around 6. We then find out that our first two days the water will be turned off for 2 to 3 hours in the middle of the day. Our room was not properly cleaned due to the shower curtain being really dirty. The sauna was broken. The hot tub jets did not work. The drink machine was serving really hot drinks. There was no cleaning service so you have to get new towels downstairs if you need them but you have to make sure you change them out. There were more issues but I will stop complaining. I just like people to be informed. I constantly look here for reviews myself.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Olivia Landon, General Manager at Castillo Real, Ascend Hotel Collection
Responded Jun. 16, 2021
Thank you for your feedback!!! I apologize for the lack of housekeeping. It has been a struggle in the hospitality industry to find housekeepers but we hope that soon we will be able to provide stayover service once again! I appreciate your feedback regarding the issues with your room so we can have our maintenance team take a look at it and get those issues fixed. I will also reach out to the vendor who supplies the vending machine to let them know the drinks are not cool in the machine so they can fix the issue. We do, however, have a cooler in the front lobby with drinks for sale as well. Thank you again for the feedback!!!
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Johnlog wrote a review May 2021
Bryants Store, Ky.2 contributions
Used 30000 reward points for each night, stayed 3 nights. After !st night I went to the manager and complained about issues,1-five pillows and not one of them soft,like rocks, manager said no fix. 2-Air conditioner sound like the space shuttle taking off when unit came on,manager said no fix. 3-toilet ran water alnight,manager said will fix.4-Bathroom door slamed against counter when released,manager said will fix.5-No internet inroom, manager said issue was my computer,not fixed.6- Cell phone had no signal in room, manager said my provider didn't work.Never Again Cell worked outside of room-internet after 1 1/2 days.
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Date of stay: May 2021
Value
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Response from Olivia Landon, General Manager at Castillo Real, Ascend Hotel Collection
Responded Jun. 16, 2021
Thank you for your feedback!
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Wilfredo M wrote a review Apr. 2021
Winter Park, Florida29 contributions8 helpful votes
The hotel is older and needs repair it is expensive our room smelled of sewage and when we complained they pretty much said that was normal no apology the counter charged my credit card twice for incidentals the three nights we stayed we had no turn down service so overall a horrible stay for 549.00 after complaining to customer care they credit my rewards card 8000 points I will not stay with them again as it left a bad smell with me there was damage throughout the property and not kept up very well
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Date of stay: April 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Olivia Landon, General Manager at Castillo Real, Ascend Hotel Collection
Responded May 19, 2021
I apologize for the lack of service during your stay. We are hoping that soon we will be able to return to providing stayover service for our guests. We appreciate your understanding during these frustrating times of being understaffed during the pandemic.
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PRICE RANGE
US$113 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascend collection castillo real hotel saint augustine beach, castillo real clarion collection, clarion collection saint augustine beach, clarion saint augustine, saint augustine clarion
LOCATION
United StatesFloridaSt. AugustineSaint Augustine Beach
NUMBER OF ROOMS
60
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Frequently Asked Questions about Castillo Real, Ascend Hotel Collection
Which popular attractions are close to Castillo Real, Ascend Hotel Collection?
Nearby attractions include Ancient City Tours (0.9 km), St Johns County Ocean Pier (0.7 km), and Farmer's Market at St. Augustine Pier (0.7 km).
What are some of the property amenities at Castillo Real, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Castillo Real, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castillo Real, Ascend Hotel Collection?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Castillo Real, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Castillo Real, Ascend Hotel Collection?
Conveniently located restaurants include Sunset Grille, Burrito Works Taco Shop, and La Cocina International Restaurant.
Are there opportunities to exercise at Castillo Real, Ascend Hotel Collection?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Castillo Real, Ascend Hotel Collection located near the city centre?
Yes, it is 0.2 km away from the centre of Saint Augustine Beach.
Which languages are spoken by the staff at Castillo Real, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Castillo Real, Ascend Hotel Collection?
Many travellers enjoy visiting Castillo de San Marcos National Monument (6.7 km), National Shrine of Our Lady of La Leche at Mission Nombre de Dios (7.6 km), and Old City (5.9 km).
Does Castillo Real, Ascend Hotel Collection have any great views?
Yes, guests often enjoy the ocean view available here.