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Ascend Collection Castillo Real

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799 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Reviewed 5 September 2014 via mobile

Thanks so much Maureen for making me and my happy campers. This is one of the very best Ascend hotel's I have ever stayed in. The hotel looks just like the pictures on line. We will see you next year. We loved the room so much that we didn't really want to go sight seeing.

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Helpful?
1Thank Cedric T
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Cedric T, We are so happy that you enjoyed yourselves so much. It always warms our hearts to know that guests enjoy our staff and facilities. Thank you for taking the time to write your review. We look forward to welcoming you back again next year.

Saint Augustine, Florida
Reviewed 3 September 2014

Pools is great. Interior Is beaituful. Restraunt in hotel is good. Rooms are always clean and fresh. Front desk staff is always accomodating. Plenty of shops with in walking distance as well as the beach!

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Thank BeachGirl423
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

BeachGirl423, We are glad to hear that you have enjoyed the times that you have stayed with us. Thank you for taking the time to review your stays and we appreciate your business.

York pa
Reviewed 2 September 2014

This is our second visit to Castillo Real, and it will not be the last. Wonderful location, room couldn't be nicer. The staff is second to none. The pool is inviting during our hot mid July stay. We were traveling with our 10 and 14 year old grandchildren. Would you believe that the ocean is about a half of a...

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Helpful?
Thank Deputy1290
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Deputy1290, We are so glad to hear that you have enjoyed our property a few times and are eager to return. It is nice to know that the kids enjoyed it as well. We hope to welcome you back for a little R & R, maybe without the grandkids, soon. Thank you for your business and for taking the time...

Wellington, Florida, United States
Reviewed 31 August 2014

We recently stayed at the Castillo Real to celebrate our 24th wedding anniversary. The staff were extremely friendly and helpful, providing us great advice for local attractions and restaurants. The room was very spacious, quiet and clean. They even went the extra mile, delivering a handwritten note and dessert to our room, congratulating us on our anniversary. This was a...

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Helpful?
1Thank Steve S
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Steve S, I am so happy to hear that you had a great anniversary stay with us. I am pleased that you found your room quiet and clean and the staff friendly and helpful. We hope you will think of us on your next anniversary or next time you just need a little get away. Thank you for taking the...

Gainesville, Florida
Reviewed 30 August 2014

My sister and I went down for a weekend trip in October, which is a great time to go to the beach in Florida. We chose the Castillo Real because we wanted to splurge and spoil ourselves. We were not disappointed. We arrived late, apparently the last guests to check in, but were treated very well. We were given breakfast...

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Helpful?
Thank utopiasoleil
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

utopiasoleil, We are so glad that you enjoyed yourselves so much and have decided to return. I do hope that your return trip was just as amazing as the 1st one. We hope to become a regular spot for your rest and relaxation. Thank you again.

Reviewed 25 August 2014 via mobile

The hotel is very dreamy especially at the entrance. Rooms were clean and I was able to get an earlier check in request. Staff is very friendly. Upon check in we were asked if we wanted to purchase breakfast voucher for $8.50 per person, which we agreed to. During breakfast there was only a few tables being waited on but...

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Helpful?
1Thank Andrea B
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Andrea B, We are happy that you enjoyed the hotel portion of your stay. As the restaurant is an independent entity, I will pass along your words about your meal. I realize that them just being in our hotel does reflect upon us and I can assure you that what you experienced in the restaurant was not a normal experience....

North Central Florida
Reviewed 25 August 2014

We arrived around 6:40 PM to a clean room and stayed on the first floor (Rm. 105). There was tile flooring in the hallway, which I believe attributed to the room noise from the hallway with people talking and going in and out the exit door to the parking area all night. (Carpet might be a bit quieter in this...

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1Thank OverTheFLRainbow
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

OverTheFLRainbow, I would like to apologize that you did not enjoy your recent experience at the Castillo Real. I have spoken to the girl that was working that evening and, as she was busy when you called, she simply forgot to get our "houseman" to come to the room and fix the vent issue. I have spoken with her about...

Englewood, Florida
Reviewed 22 August 2014

What a pleasant surprise! The room was large and nicely decorated. Love the size of the shower. Free wifi is always a plus. Hotel personnel were knowledgeable about the area. Very short walk to the beach which is beautiful.... I would absolutely stay again.

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2Thank 295Cindy
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

295Cindy, We are pleased to hear that you were pleasantly surprised on your recent visit to our hotel. We thank you for your business and we look forward to welcoming you back again soon.

Largo, Florida
Reviewed 20 August 2014

Just as was the case in our 6 other stays a wonderful experience again. Our fifth vist in August to celebrate our anniversary in addtion to 2 stays in December. I was not going to post another review of this hotel but I was dumbfounded by one of the reviews I read. From the rooms, decor, ambience, great service and...

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Helpful?
1Thank Darrell H
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Darrell H, We always enjoy welcoming you back again and again. Thank you for taking the time to write another wonderful review. We know that we can't make everyone happy, as we are simply human beings; but we try our hardest every time. I will be the 1st to admit that sometimes we do drop the ball and make mistakes....

Pearland, Texas
Reviewed 17 August 2014

My family of 2 adults and 2 teenage girls stayed there for 3 nights in July. We reserved a room that was larger than a regular room, but was not a suite. The rooms were very clean and had a refrigerator and a microwave. The shower was huge! The beds were very comfortable and we had free wi-fi and free...

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Helpful?
1Thank Audrey B
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Audrey B, Thank you for letting everyone know what a Great place to stay we are. We appreciate your business and are happy that you enjoyed your time here. If you are ever through our beautiful city again, please keep us in mind.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, Saint Augustine, FL 32080-7933
Region: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: $150 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Ascend Collection Castillo Real Saint Augustine Beach, Florida
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
17 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
10 months ago
Jupiter, FL

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on Highway side but it was quiet.”
 of 5 bubbles 460katinas, 16 Nov 2016 | Read review
“Get a room on the upper floors with a balcony if you want to see the ocean.”
 of 5 bubbles marr223, 15 Nov 2016 | Read review
“very close to the beach but not on the beach”
 of 5 bubbles barbararC3109EU, 24 Aug 2016 | Read review
“King room with balcony with view of beach & pool”
 of 5 bubbles 667chrisannw, 13 Aug 2016 | Read review
“higher floors seem quieter.”
 of 5 bubbles mfrieze, 4 Aug 2016 | Read review
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