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My husband and I stayed here for 4 days, and while we did really enjoy our stay we had a major issue with the housekeeping. Our first morning we were there we kept the do not disturb sign on our door until we were getting...More
Our corner room was lovely and roomy and overlooked the pool and gulf. The large balcony was screened in and had comfortable upholstered chairs. The queen size bed was comfortable and the furnishings substantial and attractive with a table and chairs, dresser, 2 night stands...More
Needs cleaned and updated.
Bathroom was very tiny. You couldn't open the door all the way because it hit the shower rod. The wall clock was stopped at 6:46. The floors are black in areas. The freezer shelves were rusted. The stove burners were crooked...More
3 Thank Becky S
Response from Bill W, Manager at Song of the SeaResponded 17 October 2017
Thank you for letting us know about the issues you found during your stay. Needless to say, these are not by any means the standards we - and our guests - expect and are known for, and I'm certain you can see from...More
This was our second visit to this beautiful resort. It's island decor, accommodations and relaxed environment are wonderful. Beach views spectacular! Unfortunately our visit was cut short because of Hurricane Irma but management and staff support and consideration were truly appreciative. Will definitely return!
Room was supposedly the best room but the bed was on the outside wall that had 4 a/c units next to it and they were old and noisey. Furniture is old, "living room" was in the back of the room in a walk in closet....More
1 Thank Linda F
Response from Bill W, General Manager at Song of the SeaResponded 7 September 2017
Dear Linda F.,
I'm so sorry to hear that your experience fell significantly short of your expectations. From our handling of the ants to the issue with your AC unit, we clearly fell short; please know that these issues, and our response to them, is...More
We're in great shape, the resort is as beautiful as ever and all service and facilities are fully operational and ready for your visit. Other than losing a few trees we were fortunate to sustain very little damage and we... More
We're in great shape, the resort is as beautiful as ever and all service and facilities are fully operational and ready for your visit. Other than losing a few trees we were fortunate to sustain very little damage and we reopened the resort one day after power was restored to the Island, about 5 days after Irma passed through. We can't wait to see you!