DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
13400 West Sunrise Boulevard, Sunrise, FL 33323
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Avg. C$284 /night, 2/12 - 2/13
C$428
per night
C$354
per night
C$279
per night
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About
#1 of 5 hotels in Sunrise
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The DoubleTree by Hilton Sunrise - Sawgrass Mills hotel is the perfect upscale Fort Lauderdale hotel located across from Sawgrass Mills Mall, the world-famous South Florida shopping mecca with more than 400 stores and 30 restaurants. We're minutes from downtown Fort Lauderdale, Fort Lauderdale-Hollywood International Airport, Port Everglades cruise terminals and Amerant Bank Arena-home of the Florida Panthers. Our guests enjoy spacious, contemporary guest rooms and suites feature pampering baths, mini-fridges and microwaves, 55 inch flat panel TVs, luxurious Sealy Paradigm 2.0 by Hilton beds, generous work surfaces with data and USB ports, and complimentary wired or wireless high-speed internet access. Hotel amenities include a heated outdoor pool and whirlpool, fitness center, valet services and room service. Join us for breakfast, lunch, or dinner daily at Peyton's Place Restaurant and Tavern. Start the day right with our extensive DoubleTree Breakfast buffet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Aerobics offsite
Archery offsite
Kids stay free
Electric vehicle charging station
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Bowling offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, Spanish
Location
13400 West Sunrise Boulevard, Sunrise, FL 33323
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Fort Lauderdale-Hollywood International Airport
19.2 km•
See all flights
Miami Intl Airport
39 km•
See all flights
Rental Cars
82 Restaurants
within 1 kilometer
Reviews
4.5
3,641 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills garners praise for its spotless premises and convenient location near shopping and dining hotspots. Despite some criticism regarding outdated décor and noise issues, guests appreciate the comforting amenities like the Starbucks on-site and the inviting pool area.
However, the value proposition is a point of contention, with numerous reviewers expressing dissatisfaction with the perceived high costs, particularly for the breakfast. The service, highlighted by the staff's warmth and efficiency, often offsets these concerns, although a few guests have encountered hiccups at check-in.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Clean
Service
Attentive
Amenities
Satisfactory
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Traveller rating
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Detailed Reviews
Hotel's Favourite
Upon arrival after a long flight I was so exhausted as I approached the reception area I was greeted by KHARI at the front desk with a warm welcome. He was very polite and made me felt so happy. He checked me in instantly and even offered me cookies courtesy of the hotel. Guys those cookies are so delicious 😋. Khari took the time to explain to me how I could get to the mall using freebie which was a plus. I have traveled alot and when I tell you that the customer service is excellent at Double Tree by Hilton it is.... thank you Khari for such an exceptional and seamless check in. The property is very nice...Starbucks Cafe is right on site and they have a lovely dining area. I was very impressed ....the food taste very good and the portion size is big. I also loved that the hotel has a big pool. The property is very clean, room was cozy..and comfortable. I love the big flat screen TV in the room. I also loved the fact that for security purposes you have to swipe your card for the elevator to move. The location is excellent 👌 and you can use the hotel taxi free charge to drop you at the mall. Over all wonderful experience will definitely return.
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Crossman, General Manager at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Jul 10, 2023
Dear Kimberleyc54, Thank you for your amazing review of our DoubleTree by Hilton hotel. We're thrilled that Khari provided you with exceptional customer service during your check-in and made you feel welcomed. It's great to hear that you enjoyed the delicious cookies, the nice property, the tasty food, the big pool, and the convenient amenities. We're glad that our location and the complimentary taxi service to the mall were valuable to you. We appreciate your feedback and look forward to welcoming you back. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm a Diamond member and stay at various Hilton locations throughout my travels. I recently stayed at the Doubletree Sawgrass location and had a phenomenal experience. It is a great location close to sawgrass mall. What seperates this location from others is the great customer service, cleanliness of rooms and overall attentiveness of the entire staff. The restaurant inside the hotel provides great food, drinks and unmatched customer service. Upon my arrival I was greeted and thanked for being a Diamond member. Upon going to my room, I was extremely pleased with how tidy, neat & clean my room was. Once I was settled in my room, I was then reached out to by Jeffrey Katz (Director of Rooms) who thanked me for staying and offered his personal assistance with any needs I may have. Just truly appreciative of such great customer service and attention to detail while ensuring I had a great stay. I highly recommend this hotel, they are phenomenal!
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, Owner at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Feb 24, 2023
David, thank you so much for this raving review. As a Diamond member who travels frequently, we are pleased to know that we eased some of the travel pain by providing excellent service and wonderful product for you. I will share your comments with the team as well as Jeffrey! Thank you for your loyalty. We wish you safe and happy travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
i check in doubletree hotel in sunrize fl near fort lauledale fl on satuday evening dec30,2022 around 7:00P,M. the guy check me in that night he was helpfiul and nice he gave key go up my room on 8th floor the room was good and tv work in the room the ac work to and heat work to but did used heat at all room was goodsizeroom it king size room it nice the basthroom was nice to hot wather work to and cold wather work to no ploblems bathroom at all every thing work in bathroom great and good to and room was good the workoutroom was good it outsize no ploblems with work outroom every thing was good the swim pool was good it outside to had a hottub to i was good went swiming for weekend on sunday and monday before check out that day went diner at restaunt on sunday night jan 1,2023 around 9:00p.m.i had buffalo wings it was good one guy sever took order it was petty quick to counter he was nice gave him trip for 4 dollars thebreastfast was good no ploblems with breasfastt at all the 2 ladies was nice 1 guy was nice to at brastfast place i gave trip each day on sunday ,and monday i gave them 3 dollars,and 4 dollar and 5dollars to they was nice to me it was bufful breastfast it coust 23.44 each day it was good price pay breafast like diner price breastfast was good for weekend every thing was great and good i gave maid trip for 2,00 tip made room it moring thast stay hotel each day every thing was good doubletree hotel in siunrize fl near sunrize,mall near hotel near pool i check out on monday afenoon jan 2,2023 around 1:00p.m. on time gave let checkout time by 2 hour only the guy check me check out day he was nice to me he said have good day and safe trip back to new york afer neatyear weekend i will go back to hotel agan stay for 2 time again stay at doubletree hotel in sunrize fl again i come in 2 month again i am check in hotel on satuday afenoon march25,2023 for 2nigts and 2days stay hotel again see hockey game to see ranager@panther game on satuday evening march 25,2022 game earley evening 5:00p.m. so bach hotel again stay hotel as guest people was good and manager was good and gentreal manger was good think tall he was nice no ploblems at all him at all staff was helpful d show up again stay hotel it was good,to super and excellent nice size hotel have good day and weekend to you ok my email address chuckdeutsc@gmail.com thank you very much thank you again for pull up at hotel for 2days and 2nights there thank you.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â nice size rooms and big asnd king size room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, Owner at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Jan 23, 2023
We love that your stay was excellent Chuck! Thank you for pointing out the great service the team provided. Also, the tips you gave them are much appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk worker was apathetic regarding a request we made in advance to have our two rooms on the same floor. She disregarded the request after previous person on the phone said it was no problem. She just didnt care and was too lazy to look into the system and figure it out. I moved on, walked into our room and the phone was ringing. It was the manager and he got it fixed thankfully. So as long as you get management involved with any issues you should be ok.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, Owner at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Oct 3, 2023
Thank you Kip for the feedback. We apologize that one of our new staff, who is training, did not demonstrate the service that you are used to and what we provide. We will definitely continue to work with this team member to understand that when they are unsure of a process, or how to perform a task in our systems, to involve another team member to assist. Again, we apologize that this occurred and am thankful that one of the Management team was able to step in and assist.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was very very dated with old brown furniture and net curtains and the room had a musty smell throughout. It is a shame that this is the overriding memory of our accommodation as it is in a very convenient location for the mall and Panthers stadium. It really isn’t up to Doubletree standards at all. Complimentary cookie is nice but surprised that they still use nuts which causes allergy issues for some people. Free parking in outside or inside parking lots is appreciated.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, Owner at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Jan 6, 2025
We appreciate the feedback and can assure you that although we are slightly dated, we have all the brand standards, are extremely clean.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very Clean and great service. Rosa and Ramy are Fantastic!! The place smalls great. Warm Cookies upon check-in, there's a ice water dispenser in the lobby with a variety of fruit infusions (lemon, lime, pineapple). we have stayed here many… many times over the pasted 5-6 years. We've always experienced top notch service. We were in town to watch a hockey game. This place is right next to the BB&T center. We had a suite on the 8th floor, The beds were super comfortable. And the newly remodeled lobby makes it look wide open. We will definitely be staying there again!!! 5 STARS
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, Owner at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Apr 13, 2023
Kenny, Thank you so much for the great review and the wonderful comments about Rosa and Ramy's service. We are thrilled that we have continued to impress you over the past 6 years.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.



Staff were pleasant, however the hotel was not clean or well maintained.
When we first checked in I walked on cereal that was not vacuumed off the carpet.
The bar fridge had coffee stains and crumbs all over the top.
The bed skirt was torn and unkept; comforter had a stain on the top.
Bathroom exhaust fan was extremely dirty and has not been cleaned in a long time.
Bathroom mirror handle was really rusty.
Room phone stopped working on the first night; I had to go down the hall to call the front desk; phone was not fixed for our two night stay.
The room cost over $300.00 per night but was not worth more than $100.00 per night.
When I raised my concerns all that was offered to us was a free breakfast.
I would not stay at this hotel in the future or recommend it to any of my friends or clients.
When we first checked in I walked on cereal that was not vacuumed off the carpet.
The bar fridge had coffee stains and crumbs all over the top.
The bed skirt was torn and unkept; comforter had a stain on the top.
Bathroom exhaust fan was extremely dirty and has not been cleaned in a long time.
Bathroom mirror handle was really rusty.
Room phone stopped working on the first night; I had to go down the hall to call the front desk; phone was not fixed for our two night stay.
The room cost over $300.00 per night but was not worth more than $100.00 per night.
When I raised my concerns all that was offered to us was a free breakfast.
I would not stay at this hotel in the future or recommend it to any of my friends or clients.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip:Â Don't stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Crossman, General Manager at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Mar 11, 2024
Dear Normadr739 Thank you for sharing your concerns. We apologize for the issues you experienced during your stay. Were you able to communicate these issues with our front desk staff while you were still at the hotel? We would have been happy to assist you in resolving them promptly. If there's anything else we can do to address your concerns, please let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No complaint with room cleanliness. The bed is self was OK but the pillows went flat as soon as you laid your head on it, and the comforter sounded like a plastic shower curtain when you moved. It. Our view out of the second story room was a wall and AC unit. For a Friday night the bar/Restaurant only had one guy working. Took forever to get served the first time and the second time we just left and went to Outback. We could hear every time someone flushed a toilet somewhere nearby and the same when someone showered.. for over $350 for the night I expected so much better!
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: Bring your own pillow if you don’t want to lay flat!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ramy elamoury, Guest Services / Front Office at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Jan 15, 2023
Hi 273lisaz, Thank you for taking the time to share your experience about your recent stay at our hotel. . We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We understand changes due to Covid. We were there 6 nights. We had to go three times to the front desk for clean linens, once for more soap, shampoo, and toilet paper. The front desk looked at us like we were terrorists when we asked for more coffee for the room, again this was never replaced, we had to ask. We also had to get trash bags from the front and empty our trash, seal the bag and place it outside our door. The coffee shop closed at 11AM so in room coffee was a must. The bar / restaurant had one person playing waiter and bartender which was woefully inadequate despite the employee being very good.
All this to say we were charged full price ~$170 a night for no services. Friday night our rate went up to $260. The day we arrived we confirmed a high floor ( the girl on the phone told us floor 8 or 9) and away from the elevators. We were given floor 2 against the elevators. Wi-Fi allowed only 1 computer to link up at any time. The hotel wanted me to call the Wi-Fi provider. Not my job.
All this to say we were charged full price ~$170 a night for no services. Friday night our rate went up to $260. The day we arrived we confirmed a high floor ( the girl on the phone told us floor 8 or 9) and away from the elevators. We were given floor 2 against the elevators. Wi-Fi allowed only 1 computer to link up at any time. The hotel wanted me to call the Wi-Fi provider. Not my job.
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Date of stay: February 2022Trip type: Travelled on business
Room Tip:Â Avoid this hotel at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gary Comeaux, General Manager at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Responded Feb 21, 2022
Thank you Karl for your feedback. We deeply apologize that there was miscommunication on how the Hilton Clean Stay program works at all Hilton Hotels. We do our best to communicate verbally and in written form that all rooms are cleaned on the 4th day, or upon request, prior to 5pm the day before. As for the WIFI- it was recommended to contact the WIFI provider- which we supply the number toll free- as they are the experts and can troubleshoot your computer and the access to get you online. This was not meant to be an inconvenience, rather a support so that you could have both computers online quickly. I am glad that the Front Desk Manager on Duty compensated you for some of these inconveniences before you left.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
An excellent experience thanks to Jessica and Rosa who made my stay simpler. Thank you infinitely to them. Very good location too and the great tool to use freebee for all nearby purchases as I didn't rent a car because I was going alone
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Automatically translated
Date of stay: December 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gscharlesw asked a question Oct 2024
Royal Tunbridge Wells, United Kingdom43 contributions30 helpful votesWhat is the difference between the deluxe king bed suite and a normal king bed suite? Which ones are on higher floors and what is their aspect? Thank you
There is no shuttle service.
Good morning. We apologize for the delay in answering. No, the hotel does not have shuttle service.
It is within walking distance. I ignore wether Shuttle service is Available
…
"The pool was quite free with a couple of small families using it. Quite relaxing. "Read full review
"Mark your entrance into Sawgrass Mall because your entrance becomes your exit to get back to the hotel. "Read full review
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PRICE RANGE
C$209 - C$347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton sunrise - sawgrass mills hotel sunrise, crowne plaza sunrise, sunrise crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall
LOCATION
United StatesFloridaBroward CountySunrise
NUMBER OF ROOMS
252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills
Which popular attractions are close to DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Nearby attractions include The Escape Game Sunrise (1.1 km), Sawgrass Mills (0.9 km), and Cloak and Dagger Escape Rooms (0.3 km).
What are some of the property amenities at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Conveniently located restaurants include Grand Lux Cafe, The Cheesecake Factory, and Villagio Restaurant & Bar.
Are there opportunities to exercise at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree By Hilton Hotel Sunrise - Sawgrass Mills?
The staff speaks multiple languages, including English, Spanish, and French.