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Sawgrass Grand Hotel

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1,035 Reviews from our TripAdvisor Community

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Showing 808: English reviews
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Miami, Florida
Reviewed yesterday NEWvia mobile

Hotel was pretty nice I love the customer service from one of the employees by the name of Alison! She was very helpful and charming. She kept a smile on her face the whole transaction... will definitely be visiting again!!

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Helpful?
Thank tammy23456
Bratlleboro
Reviewed yesterday NEWvia mobile

I loved this place! The staff were so nice and friendly. Craig the bartender was outstanding. He knew the area and helped us out with all our questions. He was a genuinely nice guy. We stayed twice here on the start and end of our trip. I would stay here again for sure!

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Thank sky A
Reviewed yesterday NEWvia mobile

Visiting from NY and needed accommodations for 1 night until my timeshare became available. I was leery upon arrival because, while pretty from the outside, The Sawgrass Grand is not your "usual everyday looking" hotel. From the outside your looking at mirrored windows. Yet upon entering the lobby, you'll be Amazed to see that The Sawgrass Grand Hotel is the...

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Thank Barbara E
New York City, New York
Reviewed yesterday NEW

Room was very clean and smell great that I went in to. the customer service of the employee by the name of marc was "Exceptional" and the stay there was really good. I was actually displeased with my first interaction with one of the front desk employees because he was giving out inaccurate information and I was about to leave...

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Thank YSLewis
Cape Coral, Florida
Reviewed 3 days ago NEWvia mobile

I was nervous when I read some previous reviews, but our room was clean and awesome. I would stay here again. The only down side was no complimentary coffee. They have a little spot you can buy it so no problem. I will buy my morning coffee but Joel works so slow I never got it. I was the 3rd...

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Helpful?
Thank Julie S
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the 4-star rating, Julie! We're thrilled you had such a wonderful experience with us! It's fantastic your time with us was so pleasant. We appreciate your feedback and will address your concerns with our team moving forward. We look forward to sharing an even better experience with you soon! Have a grand day, Amber Bucko General Manager

A TripAdvisor Member
Level Contributor
1 review
Reviewed 4 days ago NEWvia mobile

Visited hotel for a romantic get together after not seeing my wife for more than a year. So my expectations were high. Was not disappointed. The entire staff made it their mission to be sure our stay would be perfect and for us it was. They even gave us an upgrade and complementary breakfast. The room was clean, bed was...

Review collected in partnership with Deutsche Telekom
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Helpful?
Thank A TripAdvisor Member
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Dear Guest, Thank you for the excellent review! We're delighted your time with us was so fantastic! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's outstanding our team took such great care of you and made you feel so welcome. We aim to please and your praise lets us know we're doing...

Key West, Florida
Reviewed 5 days ago NEW

This is a decent Hotel for couples and young people. I don't recommend it for families or people with small children. I would like to have seen a security guard at the entrance as we arrived late at night and it was a busy place. Overall it was better than I expected.

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Helpful?
Thank reesednld
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

We appreciate your feedback, Reese. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you. Have a...

Reviewed 6 days ago NEW

I booked this hotel thinking was a good option for what i wanted to do. This hotel is not too close from the airport and the shower is the worst. For you to use the shower you need to hold it with one hand and with the other hand take a shower plus the bathroom ended like a pool, water...

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Helpful?
Thank melanie16
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

We appreciate the feedback, Melanie. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. It's unfortunate you had such difficulties with your room. We'll address your concerns with our team moving forward. We hope you allow us to share a more positive experience with you soon. Have a...

Reviewed 1 week ago

When we first arrived to the hotel, the outside view was rather impressive. It looked very nice. The entrance way was a little narrow and very awkwardly placed on the side of the hotel and there was no designated parking available for guests that are just checking in. Behind the hotel you will find a very nice and clean parking...

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Helpful?
Thank Glynis M
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

We appreciate your feedback, Glynis. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you. Have a...

Reviewed 1 week ago via mobile

the staff made the experience very accomodating. special thanks to Harold going above and beyond. They had a brunch for Easter Sunday I attended with my son that is 4 years old and Carlene generously helped me with him keeping him occupied. the room was clean and decent for the price . Overall happy with my stay . Thank You

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Helpful?
Thank esco325
Amber B, General Manager at Sawgrass Grand Hotel, responded to this review

Thank you for the perfect rating! We are very pleased to hear about the wonderful experience that we were able to share with you! Providing a fun and comfortable stay is always our highest priority. We hope you plan on staying with us again soon! We'd love to have you back. Have a grand day, Amber Bucko General Manager

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Region: United States > Florida > Broward County > Sunrise
Price Range: $107 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
Sawgrass Grand Hotel Sunrise, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sawgrass Grand Hotel staff and other travellers.
44 questions
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you look for a quiet and peaceful place, stay away from this hotel”
melanie16, 18 Apr 2017 | Read review
“Ask for a room that is overlooking the pool.”
520glynisw, 17 Apr 2017 | Read review
“Don't go!!!!!!!!!!!!!!!!!!!!!!!!!”
nasnwa, 13 Apr 2017 | Read review
“We were on the fifth floor and it was very quiet”
Bajantraveller56, 5 Apr 2017 | Read review
“Ground floor rooms”
chrismattei911, 4 Apr 2017 | Read review
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