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All reviewsaqua restaurantprivate beachindoor poolseparate tubfront deskclose to the airportheavenly bedthe club loungebahama breezeself parkingroom servicebeautiful hotelinternational plaza mallbusiness travelminute drivefitness centershuttle service
Beautiful Hotel. Waiters don't know how to wait. Housekeeping has no clue, and management doesn't give a damn. If you would like a drink with dinner go to the bar first, otherwise you'll wait a long time for the waiter who is really not busy...More
Response from Ron A, General Manager at Westin Tampa BayResponded 12 March 2018
Please accept my sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience is contrary to the high level of service we strive to maintain, and of which you have every right to expect at The Westin Tampa...More
There is clearly not much management of the hotel. Rooms were not ready until 5 pm. No sense of urgency with the front desk staff. Restaurant ran out of ice cream. Fax was lost. No remarkable service or staff. Restaurant is average. Not worth the...More
Thank Jennifer A
Response from Ron A, General Manager at Westin Tampa BayResponded 9 March 2018
Dear Jennifer A.,
Please accept my sincere apology for the inconvenience you experienced by us not having your room ready when you arrived. Unfortunately, a large youth group, who were scheduled to depart on the day of your arrival, stayed beyond our standard check out...More
Let me begin by clarifying that we had this reservation booked well over a month in advance. We had driven from Miami over 3 hours to get to this location. Check-in was at 3, by the time we arrived it was 5:30p. We circled the...More
1 Thank Aubrey G
Response from Ron A, General Manager at Westin Tampa BayResponded 1 March 2018
Thank you for taking the time to share your valuable feedback. My name is Ron Alicandro and I am the
General Manager at the Westin Tampa Bay. It has come to my attention that the service you received during your
recent stay did...More
11:45 pm check in , Marisa at the front desk.
My wife by mistake made a reservation in her name not mine . My wife was 4 hours away sleeping at home with our 13 months baby. Marisa said sorry you can’t check in. You...More
Thank carlos g
Response from Scott S, Manager at Westin Tampa BayResponded 27 February 2018
Hello carlos g,
Thank you for taking the time to make us aware of the issues you encountered during your stay. We truly apologize for any inconvenience this may have caused you.
Unfortunately, we do have security protocols that we need to follow when it...More
I wanted to take this time to write a review on the experience my wife and I had for our recent stay at the Westin. We arrived and informed that our room was not ready, we checked in and Valet took our bags and placed...More