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We were aware of construction but majority so not a problem. However, we did have trouble in the room. The toilet wouldn't flush and one of the beds squeaked so loudly you could sleep. Both of these were reported to staff but unfortunately they were...More
Thank Ann W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Venice/SarasotaResponded 1 week ago
Hi Ann W,
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience.
I am sorry for the issues you...More
My husband and I came back to this hotel solely due to the courteous and professionalism by the Front Desk personnel named Sean! This guy is truly a nice person and you can tell he enjoys his job. We rebooked this hotel for a last...More
Why oh why didn't I take the other reviews seriously. A group of teen boys were on the same floor as us. So so loud slamming doors running down hall yelling until wee hours of the morning. Tried several times to complain to front desk....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Venice/SarasotaResponded 4 weeks ago
I appreciate you for staying at Holiday Inn Express Venice/Sarasota and for giving us your thoughts about your recent visit.
It's unfortunate that you were not completely satisfied with the service of our staff. Also, I'm sorry about the noise. Our goal is...More
The hotel refuses to give my money back and pay for replacement of personal belonging that had to be throne out.I had to go to the Doctor, and still having issues
from the bed bud attack. I contacted Holiday inn express main office and all...More
1 Thank Ron R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Venice/SarasotaResponded April 3, 2018
Hi Ron R,
Thanks for choosing us for your lodging needs. I'm sorry to hear that you were let down by the accommodations and overall service level provided during your stay. We value your feedback and will share it with the team so similar situations...More
The staff was very courteous and friendly. Sean at the front desk was very knowledgeable and pleasant. The room was very clean as well as the rest of the facilities. We will definitely return, thank you all very much!