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Courtyard West Palm Beach

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Courtyard West Palm Beach
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230 Reviews from our TripAdvisor Community

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Showing 204: English reviews
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Maryland
Reviewed 1 week ago

I wouldn't return to stay here. The bed wasn't comfortable enough for me. It seemed to be going flat. The one time I didn't bring body wash, there was none in the room. I went to the front desk and lo and behold was told they don't have body wash. Never been to a hotel with none. There was a...

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Helpful?
Thank TravelerD2016
Marva C, Manager at Courtyard West Palm Beach, responded to this review

Hello, Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, your valued feedback highlighted a number of areas for improvement that I have since shared with the Operations Team. I was disappointed to hear about your experience. With aspiration to always exceed guest expectations, we have unfortunately fallen...

Miami, Florida
Reviewed 2 weeks ago

Stayed at the Courtyard for an event at the PB Convention Center (<10 min drive away). Easy check-in (with complimentary Starbucks card and snacks). Got a standard (2) double bed room, which comfortably fit 4. Room was nice, clean, and well-appointed...plus, it came with complimentary bottled water and easy access to the pool. Plenty of (free) parking, so we were...

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Helpful?
Thank Adrian F
677andreaA, General Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Merritt Island, Florida
Reviewed 3 weeks ago

I stay at many hotels in the South Florida area and will say that I am very impressed with the level of service and accommodations this hotel offers. I was greeted by a team of individuals caring for my every need will traveling on business. Princess, Mel, Joseph and Tarvis are quality individuals who make Marriott the hotel brand that...

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Helpful?
Thank Robertisright
677andreaA, General Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Reviewed 17 March 2017 via mobile

Had the pleasure to stay here on two occasions and each time the experience was great. The welcoming staff to the clean rooms made my stay worth the cost. Anytime I'm in the area in the need for a place to lay my head this is my go to place.

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Helpful?
Thank Andrea B
677andreaA, Manager at Courtyard West Palm Beach, responded to this review

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Dallas, Texas
Reviewed 1 March 2017

This hotel is pretty expensive but that's a function of the location. I was traveling on business so wasn't weighing cost vs amenities. It's basically a Marriott Courtyard so I could understand why reviewers were concerned with the cost. But what made this hotel work for me was the attitude of the staff. Everyone was super nice and helpful. I...

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Helpful?
Thank Jennifer L
677andreaA, Manager at Courtyard West Palm Beach, responded to this review

Thank you for your wonderful review we look forward to your return when your travels bring you back to the area.

Reviewed 27 February 2017

great service even if we only stayed there one night. Although our room wasn't ready at 3PM, we were very satisfied with everything and it was also clean. Asked for extra towell and they gave us two more, the restaurant there has great sandwiches even though it's a bit expensive...

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Helpful?
Thank Nathalie L
muhtayoh, Operations Maanger at Courtyard West Palm Beach, responded to this review

Nathalie L, Thank you so much for the nice review. We appreciate your business so much. We are pleased to hear that you enjoyed your clean room and were satisfied with your say. We take pride in delivering exceptional customer service. Thank you for choosing Courtyard West Palm Beach as your hotel of choice during your time in the area....

Delray Beach, Florida
Reviewed 26 February 2017

I was hoping to spend some time with my family at this hotel and when I got there I was immediately disappointed. The outside of the hotel does not look anything like the pictures online, the actual hotel looks like a parking garage. When I got to the room it was a lot smaller than the pictures and there was...

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Helpful?
Thank onewillwill07
677andreaA, Manager at Courtyard West Palm Beach, responded to this review

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. 561 640 9000 x601

Los Angeles, California, USA
Reviewed 18 February 2017 via mobile

I was really disappointed at my stay at this hotel. After reading the TripAdvisor reviews I was misled to believe this hotel wasn't that bad - it is. The room smelled so musty/moldy. My bed had some sort of food stain (I hope it was food) in the corner. Just not nice. I was supposed to stay here for 3...

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1Thank Gina M
677andreaA, Manager at Courtyard West Palm Beach, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

Washington Depot, Connecticut
Reviewed 15 February 2017

The room was very clean and staff helpful, even at 1 am. Price is a little high for the neighborhood and the fact that you don't get breakfast included. Due to a delayed flight, I requested a very late checkout and was cheerfully accommodated. I will definitely stay again but wish you would get more for the price, like coffee...

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Helpful?
Thank WashDepot
677andreaA, General Manager at Courtyard West Palm Beach, responded to this review

We are happy to have meet your needs and look forward to your return.

Tucson, Arizona
Reviewed 14 February 2017 via mobile

I travel a lot and always stay at Marriott properties because they have the best beds, clean and safe. I've never had a bad stay until here. The hallway smelled like death. The front office staff seemed like I was bugging them. I accidentally forgot my Bose headphone battery and charger there. The guy at the front desk refused to...

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Helpful?
Thank OroValleyArizona
677andreaA, General Manager at Courtyard West Palm Beach, responded to this review

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about Courtyard West Palm Beach

Address: 600 Northpoint Parkway, West Palm Beach, FL 33407-1946
Region: United States > Florida > West Palm Beach
Price Range: $147 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard West Palm Beach 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard West Palm Beach Hotel West Palm Beach
West Palm Beach Courtyard
West Palm Beach Marriott
Courtyard West Palm Beach Florida
Hotel Style:
#14 Business Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard West Palm Beach staff and other travellers.
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Questions? Get answers from Courtyard West Palm Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is adjacent to I-95 so it's probably quieter on the side away from the freeway.”
693jenniferl, 1 Mar 2017 | Read review
“Dont go to this hotel unless you want to be disappointed”
onewillwill07, 26 Feb 2017 | Read review
“I had the bottom floor, maybe try another floor if you want fresher smelling rooms.....”
christinacV3931RT, 13 Feb 2017 | Read review
“Lowfloor, easy walk to Lobby, Restaurant and Outdoor Courtyard!”
elewis985, 29 Jan 2017 | Read review
“Great a accessibility to 95”
joegabriel, 27 Dec 2016 | Read review
5 of 5