Hyatt Place West Palm Beach/Downtown
295 Lakeview Ave, West Palm Beach, FL 33401-5836
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Avg. C$628 /night, 3/23 - 3/24
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About
#11 of 43 hotels in West Palm Beach
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Discover comfortable spaces, and ideal downtown location and modern travel conveniences at the Hyatt Place West Palm Beach/Downtown. At this business casual and leisure friendly hotel in West Palm Beach, FL you'll enjoy inviting rooms and warm hospitality that make your travels seamless and simple. Guests enjoy refreshing experiences, innovative spaces and attentive services delivered at an exceptional value. Welcome to a different place. At our West Palm Beach, FL hotel, you'll enjoy a casually chic environment that complements your travel style, from newly renovated modern rooms with free Wi-Fi to complimentary breakfast. You can kick back in stylish social spaces in the Gallery, enjoy a beer or coffee at our Coffee to Cocktails Bar and grab a bite at the 24/7 Gallery Market. Whether you're visiting for a corporate meeting or family vacation, you'll have easy access to everything that makes downtown West Palm Beach the premiere destination in Palm Beach County.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Soundproof rooms
Housekeeping
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish
Location
295 Lakeview Ave, West Palm Beach, FL 33401-5836
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
West Palm Beach Intl Airport
4.8 km•
See all flights
Fort Lauderdale-Hollywood International Airport
71.2 km•
See all flights
Rental Cars
24 Restaurants
within 0.5 kilometers
2 Attractions
within 0.5 kilometers
Reviews
4.0
1,517 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of West Palm Beach, the Hyatt Place West Palm Beach/Downtown is lauded for its prime location, a stone's throw from local dining, shopping, and entertainment. Guests find solace in the hotel's clean and spacious rooms, although some mention noise and room layout concerns.
The modern ambiance and amenities, including complimentary breakfast and a business center, are well-received, yet opinions on value and technological offerings vary. While the service receives mixed reviews, the overall cleanliness and particularly pristine showers frequently impress visitors.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Satisfying
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Apparently Hyatt Place Hotels have really noisy AC units which will keep you up half the night. Also, the room design is poor notably with the noisy AC right next to the bed and this Hotel has the slowest elevators in Florida. Breakfast is good and plentiful but if you are tea drinker take your own, They serve TAZO which, as an Englishman, is the worst. This Hyatt has a terrific location in the Palm Beach core area although there is significant traffic noise. Interestingly it now takes dogs.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Feb 28, 2023
Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate the opportunity your feedback allows for us to address the concerns noted and we will follow up on the details accordingly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hyatt was a bit of a disappointment. We stayed Thursday-Sunday and never received room service. They never emptied trash, replaced towels, offered free water bottles in the room or even makeup wipes. Additionally, you have to pay $27/night for parking. Seems that an expensive room would offer a bit more for amenities. The breakfast was okay. Also, the bed was so close to the air conditioning unit that I froze. I had to block the air with the cushions from the couch to make sleeping comfortable. The mattress also must be replaced as it was like sleeping on the back of a swayback mule.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Jul 3, 2023
Thank you so much for your honest feedback. I do apologize that we didn't live up to your expectations and that we missed the scheduled housekeeping service on Saturday. For future stays please be aware that Hyatt has a loyalty program that provide daily bottle of waters, we also provide complementary makeup wipes, toothpaste, toothbrushes, body lotion, razors and all kinds of personal amenities upon request. Our parking is most convenience and as we are located in the heart of Downtown we are also the most economical. Our mattresses are brand new, and they were replaced during our most recent renovation. All our rooms are newly renovated. I hope you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I enjoyed my week visit staying at Hyatt Place. I came in for a conference. It was nice to have a comfortable place to "hang my hat" at the end of the day.
The hotel is close (easily walkable) to downtown restaurants, the performing arts center, and the conference center. If it's too hot to walk, you can take the WPB Circuit service which is free and you may choose to tip the driver. WiFi was complementary and worked well. There were many conveniently placed plugs around the room for charging. Breakfast is pretty standard fare. There's a mini-fridge to store left-overs or healthy snacks (I went to the Publix nearby so that I could have fruit and veggie sticks available in the room). Overall, I would recommend this hotel for professionals who plan to stay a few days.
The hotel is close (easily walkable) to downtown restaurants, the performing arts center, and the conference center. If it's too hot to walk, you can take the WPB Circuit service which is free and you may choose to tip the driver. WiFi was complementary and worked well. There were many conveniently placed plugs around the room for charging. Breakfast is pretty standard fare. There's a mini-fridge to store left-overs or healthy snacks (I went to the Publix nearby so that I could have fruit and veggie sticks available in the room). Overall, I would recommend this hotel for professionals who plan to stay a few days.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keely Sanders, Owner at Hyatt Place West Palm Beach/Downtown
Responded Jul 25, 2024
We are completely flattered to hear about your wonderful experience. It was a pleasure having you with us during your work trip and to know that we have done everything possible to ensure you had an unforgettable stay. Thank you for choosing Hyatt Place West Palm Beach and we look forward to creating more wonderful memories together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is actually quite okay, we had a large room which was reasonably clean. The parking is right next to the hotel and offers direct access to the rooms which is very convenient, the location is also good.
A very negative point is that the rooms were never made, you always have to ask at reception. The absolute highlight was when we kindly asked a cleaning lady on our floor why our room was the only one not cleaned. Her answer was that she hadn't cleaned the room on purpose because we hadn't left a tip in the room. We reported this to reception, the staff were obviously not that impressed by this cheeky statement, the room wasn't cleaned until the next day.
If I have suitable bills, I always leave a tip in the room, not cleaning the room if there is no tip is absolutely unprofessional, I have never experienced anything like this, for this reason it is a bad rating from me. sorry!
A very negative point is that the rooms were never made, you always have to ask at reception. The absolute highlight was when we kindly asked a cleaning lady on our floor why our room was the only one not cleaned. Her answer was that she hadn't cleaned the room on purpose because we hadn't left a tip in the room. We reported this to reception, the staff were obviously not that impressed by this cheeky statement, the room wasn't cleaned until the next day.
If I have suitable bills, I always leave a tip in the room, not cleaning the room if there is no tip is absolutely unprofessional, I have never experienced anything like this, for this reason it is a bad rating from me. sorry!
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Nov 16, 2023
We appreciate your business and sharing your Hyatt Place experience with us. Your comments about the room attendant caught my attention and we will investigate. Rooms are assigned and a supervisor is the responsible for the completion. We are glad you like the room accommodation and hope to see you again in the near future to better serve you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a horrible experience at the Hyatt in West Palm Beach, and I would strongly advise against staying here. I booked a reservation for 6 nights, but unfortunately, I couldn’t make it for the first night. When I arrived on the second day, I discovered they had rented out my room to someone else without informing me, and they outright refused to refund the remaining five nights. Essentially, they are making double the money for the same room!
To make matters worse, the staff was incredibly rude and dismissive when I tried to resolve the situation. Instead of helping me, they left me stranded with no room and nowhere to go. This level of unprofessionalism and lack of empathy is unacceptable, especially for a hotel that claims to prioritize guest satisfaction.
If you value your money and a decent experience, avoid this hotel at all costs. It’s not worth the hassle, and they clearly don’t care about their customers.
To make matters worse, the staff was incredibly rude and dismissive when I tried to resolve the situation. Instead of helping me, they left me stranded with no room and nowhere to go. This level of unprofessionalism and lack of empathy is unacceptable, especially for a hotel that claims to prioritize guest satisfaction.
If you value your money and a decent experience, avoid this hotel at all costs. It’s not worth the hassle, and they clearly don’t care about their customers.
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Date of stay: December 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keely Sanders, Owner at Hyatt Place West Palm Beach/Downtown
Responded 2 weeks ago
Thank you so much for your review and for bringing the items mention to our attention. We are so sorry to hear that you did not have a great experience. We will make sure to address the issues mentioned and discuss with our staff. We hope that you will give us another chance next time you are in West Palm Beach. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Things to be aware of if choosing this hotel!
The internet was down for the duration of our stay! Coming from the UK, this wasn’t great as meant couldn’t use our phones!
We booked a room for 5 people and yet we were still charged an occupancy tax that we weren’t aware of. We also had to ask for bedding/towels as there wasn’t sufficient!
The breakfast area is tiny and there weren’t any tables to eat at. The breakfast itself was good - scrambled eggs, sausages & potatoes with fruit/ yogurt etc.
A couple of nights was long enough here!
The internet was down for the duration of our stay! Coming from the UK, this wasn’t great as meant couldn’t use our phones!
We booked a room for 5 people and yet we were still charged an occupancy tax that we weren’t aware of. We also had to ask for bedding/towels as there wasn’t sufficient!
The breakfast area is tiny and there weren’t any tables to eat at. The breakfast itself was good - scrambled eggs, sausages & potatoes with fruit/ yogurt etc.
A couple of nights was long enough here!
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:Â Parking was $27 per night!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Dec 26, 2023
Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate the opportunity your feedback allows for us to address the concerns noted and we will follow up on the details accordingly. We do apologize for the Wi-Fi issues as a vital component of the hardware failed and we had to order a new one; it was resolved quickly and is up and running. In North America is normal and customary to pay taxes on lodging, we only wish for the opportunity to explain the tax detail while you were here and also helping you out with seating as we have plenty space for sitting in the lobby. Wish you the best during your next trips!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We stayed at the Hyatt Place Palm Beach for 1 night. We received a very warm welcome and the check-in was quick and without any problems. The rooms are functional and clean, which also applies to the bathroom. The location is very convenient, you can walk to many restaurants in the area and it is only a 5-minute drive to West Palm Beach. The breakfast is unfortunately very sobering and rather disappointing in terms of quantity and quality....
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hyatt Place West Palm Beach/Downtown is a very nice and well appointed property. We enjoyed breakfast. It was much better than we anticipated. Though we didn't take advantage of it, we were very glad to know that the starbucks was available in the lobby. The standard double queen room was very nice. There is a coffee bar with fridge and plenty of room to store any other snacks you might be keeping in you room. A dedicated desk areas with chair next to the "livingroom" area. We found the wall pegs above the storage drawer very helpful. It wsa very nice that hte storage drawers had a top which you could sit on to put on shoes etc. The couch was very comfortable. Additionally, there is a small coffee table and a moving table that would slide under the couch and could be positioned where ever we wanted it. This room comes with plenty of plugs and charging outlets which we found terrific to charge all of our electronics. The temperature controls and ac worked very well. The toilet is also in a separate area with the shower.Which is also very convenient. The property has a bar avaialable and open in the evening with plenty of televisions to watch if you want to catch a game in the evening. The property is easy to get to downtown and very convenient to dining options.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Keely Sanders, Owner at Hyatt Place West Palm Beach/Downtown
Responded May 31, 2024
We are completely flattered to hear about his wonderful experience. It was a pleasure having you with us during your vacation and to know that we have done everything possible to ensure you had an unforgettable stay. Thank you for choosing Hyatt Place West Palm Beach and we look forward to creating more wonderful memories together.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room was just as pictured, utilizing my sofa to organize my daily outfits with accessories was sooo smart.The entire staff were very nice and accommodating, acknowledging your presence.
They would ask if assistance was needed if they noticed your confusion throughtout the property...a perfect example of that southern hospitality . The breakfast options/service and staff were outstanding! Each day was met with that "Daily Sun Effect" in the atmosphere inside and flowing all day from the cool and full lemon water dispenser stationed right at the bar. I was comfortable and felt safe walking in/around and at any hour throughtout the property. The quest displayed the same omnipresence and were as friendly and conversational as 100% of the people and fur babies I encountered at my stay in West Palm Beach. I am totally grateful for my overall experience there. Y
They would ask if assistance was needed if they noticed your confusion throughtout the property...a perfect example of that southern hospitality . The breakfast options/service and staff were outstanding! Each day was met with that "Daily Sun Effect" in the atmosphere inside and flowing all day from the cool and full lemon water dispenser stationed right at the bar. I was comfortable and felt safe walking in/around and at any hour throughtout the property. The quest displayed the same omnipresence and were as friendly and conversational as 100% of the people and fur babies I encountered at my stay in West Palm Beach. I am totally grateful for my overall experience there. Y
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Jun 19, 2022
Thank you for being our guest and sharing your Hyatt Place experience. We appreciate your thoughtful review and are grateful to have had the opportunity to be of service during your visit. We wish you well in all your travels and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I normally don’t write negative reviews but this is the worst managed hotel that I have ever came across (I stay 150 nights a year at hotels and have a Globalist with Hyatt, lifetime Titanium with Marriot and Diamond with Hilton). Cheap motels are better managed than this hotel.
This is not the first time I have stayed at this hotel – my previous stay was equally bad. I wanted to avoid as much as possible staying at this hotel again but unfortunately all other better options were sold out.
The fundamental problem with this hotel is the complete absence of service culture at every level, starting with the general manager and ending with front desk associate. This is not a one–time experience. Every interaction you will have with the associates at this hotel is extremely negative. The DMV is more welcoming than the people who work at this hotel. This hotel saves money on everything at the guest expense. For example, this hotel’s breakfast routinely misses or runs out of the items that are present at other Hyatt Place hotels and are required as a part of brand standards. They ran out of bananas in the middle of breakfast for example. We asked Hector Santiago (hotel general manager) if they got any left and we received a condensing response that they only buy limited supplies and they have a lot of guests so not everybody gets everything. And that is the culture of this hotel. Nobody cares about guests here. Bad service all around. Rooms are dirty and poorly maintained. All they care about is how to squeeze extra profit from guests.
This is not the first time I have stayed at this hotel – my previous stay was equally bad. I wanted to avoid as much as possible staying at this hotel again but unfortunately all other better options were sold out.
The fundamental problem with this hotel is the complete absence of service culture at every level, starting with the general manager and ending with front desk associate. This is not a one–time experience. Every interaction you will have with the associates at this hotel is extremely negative. The DMV is more welcoming than the people who work at this hotel. This hotel saves money on everything at the guest expense. For example, this hotel’s breakfast routinely misses or runs out of the items that are present at other Hyatt Place hotels and are required as a part of brand standards. They ran out of bananas in the middle of breakfast for example. We asked Hector Santiago (hotel general manager) if they got any left and we received a condensing response that they only buy limited supplies and they have a lot of guests so not everybody gets everything. And that is the culture of this hotel. Nobody cares about guests here. Bad service all around. Rooms are dirty and poorly maintained. All they care about is how to squeeze extra profit from guests.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Avoid this hotel at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Santiago, General Manager at Hyatt Place West Palm Beach/Downtown
Responded Dec 4, 2023
Thank you for taking time to leave a review. We're very disheartened to hear that you did not have a great experience at our hotel. Our goal is to ensure that all of our guests have a top notch stay, and we're very sorry that we've missed the mark for you. Your feedback is appreciated, and will be used to improve our hotel, amenities, and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi, There is no shuttle to the airport
There is no shuttle to the airport
no breakfast available
You can self park in the parking garage but the fee still applies. You can also park on adjacent side streets. If you come on the weekend there is no cost...during the week they are active meters. Hope that helps...
As someone has already mentioned, the West Palm Beach Station is pretty close. Hyatt Place has an excellent shuttle service.
"Avoid rooms that face the main road, Lakeview at ALL COSTS...the noise goes all day and all night and will keep you awake. "Read full review
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PRICE RANGE
C$257 - C$713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt place west palm beach downtown hotel west palm beach, hyatt west palm beach
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
165
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hyatt Place West Palm Beach/Downtown
Which popular attractions are close to Hyatt Place West Palm Beach/Downtown?
Nearby attractions include Henry Morrison Flagler Museum (1.2 km), The Society of the Four Arts (1.0 km), and Norton Museum of Art (0.7 km).
What are some of the property amenities at Hyatt Place West Palm Beach/Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hyatt Place West Palm Beach/Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Place West Palm Beach/Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Place West Palm Beach/Downtown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hyatt Place West Palm Beach/Downtown?
Conveniently located restaurants include Proper Grit, Spruzzo, and Galley.
Are there opportunities to exercise at Hyatt Place West Palm Beach/Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Hyatt Place West Palm Beach/Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of West Palm Beach.
Are any cleaning services offered at Hyatt Place West Palm Beach/Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Place West Palm Beach/Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Place West Palm Beach/Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.