The Ben, Autograph Collection
251 N Narcissus Avenue, West Palm Beach, FL 33401
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Avg. C$754 /night, 3/27 - 3/28
C$1,085
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C$714
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C$343
per night
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About
#1 of 43 hotels in West Palm Beach
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located on the waterfront in Downtown West Palm Beach, The Ben offers an authentic local experience to travelers highlighted by a rooftop bar, swimming pool with Cabanas plus event space to meet every meeting planners needs from a gallery to ballroom.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Rooftop bar
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Wifi
Yoga classes
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Breakfast available
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Romantic
Languages Spoken
English, Spanish, Portuguese
Location
251 N Narcissus Avenue, West Palm Beach, FL 33401
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
West Palm Beach Intl Airport
5.3 km•
See all flights
Fort Lauderdale-Hollywood International Airport
72.1 km•
See all flights
Rental Cars
83 Restaurants
within 0.5 kilometers
Reviews
4.6
584 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Ben, Autograph Collection is celebrated for its comfortable and stylish rooms with picturesque views, though occasional service and cleanliness lapses are noted. Its rooftop bar, pool, and luxurious dining options, alongside its prime location near key attractions, contribute to its acclaim.
While the hotel's atmosphere is lauded for its chic and eclectic vibe, some guests find the pricing steep, questioning the value. The attentive service receives mixed reviews, with instances of unresponsiveness marring an otherwise exceptional experience.
Location
Central
Atmosphere
Eclectic
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Outstanding
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Detailed Reviews
This hotel is exceptional in every way - from the decor and style to the service and comfort. The location is perfect, we had a water view room with a view of the marina and it was an easy walk to many restaurants/bars and points of interest and a short drive to much more. The decor is a perfectly eclectic mix of styles with attention to every detail. The rooftop restaurant/bar has excellent ambiance as a backdrop for lounging either by the pool or in one of the cabanas. And the Proper Grit restaurant sets the bar for great service, high quality food and drinks and stylish decor. Our waiter, Gorkem or “G”, was incredibly attentive, genuinely gracious and made us feel welcome. Our room, a King water view, was spacious and very comfortable, and we are very particular about our bedding. We travel often and have stayed at many of the Autograph collection hotels including London and Seville, and this one did not disappoint, we highly recommend!
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Early December ice skating/Christmas market in front of the hotel was noisy - windows not sound...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Dec 3, 2024
Dear JillS858, It was an absolute pleasure to have you as our guest, and we're truly grateful for your kind words. We're overjoyed that you had a fantastic time with us and that we were able to surpass your expectations. Thank you for acknowledging our efforts in creating a wonderful experience for you. We eagerly anticipate the opportunity to welcome you back, as hosting you was a genuine delight. Best, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good place for a work meeting. First the positives: modern boutique decor, similar to the kimpton brand but larger hotel. Very clean, you are given a welcome drink upon check in. Since it’s new(er) the towels are very fluffy and it’s nice they have containers of water in the room. The meeting room was beautiful. The location is only a few blocks away from the restaurants in town.
What could be improved- a doorman to open the door for you or automatic-opening doors. My colleagues and I struggled with the heavy door when opening it and carrying our suitcases. Also, the hallways and elevators have very strong odors of urine. I looked online and it looks like this place allows pets but I had to cover my nose in the elevators and hallways each day. Other than that it was a good stay.
What could be improved- a doorman to open the door for you or automatic-opening doors. My colleagues and I struggled with the heavy door when opening it and carrying our suitcases. Also, the hallways and elevators have very strong odors of urine. I looked online and it looks like this place allows pets but I had to cover my nose in the elevators and hallways each day. Other than that it was a good stay.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Aug 9, 2023
Dear CMB-BOB, We appreciate you taking the time to share your comments with other travelers and us. I'm happy to hear you enjoyed your stay overall. Your review, which includes successes and areas for improvement, encourages our team to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit. Best, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The Ben hotel is lovely! From the moment we arrived, Jyvens greeted us with a warm smile and made us feel like VIP guests, ensuring our check-in process was smooth and welcoming. He was very professional, payed attention to details, and provided exceptional service. Whit, the concierge, was an absolute gem, providing us with invaluable recommendations and insider tips to make the most of our stay. The hotel itself is a masterpiece of modern luxury, with stylish decor and impeccable attention to detail at every turn. Our room was a sanctuary of comfort, offering breathtaking views and all the amenities we could ask for. The Ben's central location made exploring the city a breeze, and returning to the hotel felt like coming home each evening. Our experience at The Ben, thanks to the exceptional service from Jyvens, Victor W., and Whit, was nothing short of extraordinary. We can't wait to return and create more unforgettable memories at this incredible hotel.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Apr 15, 2024
Dear E6988VRaudreyb, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a great location with a great rooftop bar with a great view. But it's too crowded and you really don't get any sort of priority even if you're paying a lot of money to stay there and the support staff still cant meet expectations even at a 4 star place/ prince point. Nothing cringeworthy, though. Just not meeting expectations.
Exceeded Expectations:
-Food at the rooftop bar (lobster rolls, crabcake benny, coconut margaritas)
-Staff friendliness (everyone I met went out of their way to say things like "good morning!")
-Very comfortable beds!
Met Expectations:
-Vibe (contemporary, chic, well done)
-Hotel loaner bicycles
-Brightline package
-Rx vending machine
Did Not Meet Expectations:
-Support / housekeeping staff overworked (signed up for room cleaning/service ahead of time and asked for it from the housekeeping staff and answered yes to housekeeping when asked directly -- but never got it; they were too busy/overwhelmed turning over the rooms from check outs for incoming new guests to get to mine)
-Staff gossip: disgruntled bartender complaining she'd been stung by bees 13 times at the rooftop bar and management did nothing (unprofessional, I don't want to know)
-Staff gossip: recently separated former employee complaining about inadequate severance from Marriott at the breakfast bar (inappropriate, I don't want to know)
-In room dining: way over salted steak -- barely edible
-In room climate control: The AC could not get to the desired/set temperature, even over a generous and patient amount of time. I called after 3 hours and they did send a building engineer promptly, but he told me in not so many words (and very politely) that basically I probably didn't know how to operate the controls and to just be patient. (It never got to temperature but I didn't bother calling again.)
-Insanely crowded rooftop deck/bar/ pool. The pool at least is supposedly reserved for "overnight guests" but you'll have to get through 100 people surrounding it and good luck getting a table! The whole point of staying at this hotel is the water front location with the rooftop bar for views, service and ambiance ... it's overrun
-Breakfast espresso beverages: made with one of those machines that steams the milk and grinds the espresso beans all-in-one (instead of by a human, separately) where it burns the milk, completely fails at foam, and lets the espresso turn bitter. Really at this price point they cant have someone actually make the latte?
-Slow elevators (relatively minor and probably not fixable, they should have put in another one when they designed/built the place) but be prepared to wait a while!
Exceeded Expectations:
-Food at the rooftop bar (lobster rolls, crabcake benny, coconut margaritas)
-Staff friendliness (everyone I met went out of their way to say things like "good morning!")
-Very comfortable beds!
Met Expectations:
-Vibe (contemporary, chic, well done)
-Hotel loaner bicycles
-Brightline package
-Rx vending machine
Did Not Meet Expectations:
-Support / housekeeping staff overworked (signed up for room cleaning/service ahead of time and asked for it from the housekeeping staff and answered yes to housekeeping when asked directly -- but never got it; they were too busy/overwhelmed turning over the rooms from check outs for incoming new guests to get to mine)
-Staff gossip: disgruntled bartender complaining she'd been stung by bees 13 times at the rooftop bar and management did nothing (unprofessional, I don't want to know)
-Staff gossip: recently separated former employee complaining about inadequate severance from Marriott at the breakfast bar (inappropriate, I don't want to know)
-In room dining: way over salted steak -- barely edible
-In room climate control: The AC could not get to the desired/set temperature, even over a generous and patient amount of time. I called after 3 hours and they did send a building engineer promptly, but he told me in not so many words (and very politely) that basically I probably didn't know how to operate the controls and to just be patient. (It never got to temperature but I didn't bother calling again.)
-Insanely crowded rooftop deck/bar/ pool. The pool at least is supposedly reserved for "overnight guests" but you'll have to get through 100 people surrounding it and good luck getting a table! The whole point of staying at this hotel is the water front location with the rooftop bar for views, service and ambiance ... it's overrun
-Breakfast espresso beverages: made with one of those machines that steams the milk and grinds the espresso beans all-in-one (instead of by a human, separately) where it burns the milk, completely fails at foam, and lets the espresso turn bitter. Really at this price point they cant have someone actually make the latte?
-Slow elevators (relatively minor and probably not fixable, they should have put in another one when they designed/built the place) but be prepared to wait a while!
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Date of stay: March 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Easy walk from the Brightline station if you're car-free!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded 1 week ago
Dear pitterpat47, I’m really glad to hear that your stay was satisfactory overall, but I sincerely regret that we didn’t provide the exceptional experience we aim for. Our mission is to not only meet but exceed our guests' expectations, and it's clear we missed the mark for you this time. Thank you for sharing your detailed review, which we greatly appreciate. Constructive feedback like yours is crucial as it allows us to focus on specific areas that need enhancement, whether it's improving our offerings, service, or overall atmosphere. We truly value each guest's perspective. We hope to have the honor of welcoming you back in the future, and we promise to work hard to create a more memorable and enjoyable stay for you. Your comfort and satisfaction are of the utmost importance to us. Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible... Ben autograph West Palm Beach that I feel compelled to share. Due to a missed flight, I arrived at the hotel 1 day later than planned and was unable to check in. Because of this, the young man at the front desk couldn't figure out how to get me into my reservation. The front desk staff made several attempts to contact the manager on duty for assistance, the manager kept explaining to him how to unlock it but he couldn't figure it out. The young man requested the manager come to the front and the manager never showed.
I ended up waiting in the lobby for hours with no resolution, which forced me to pay for a second reservation at this hotel for the night so that I could access a room and shower. I also made another reservation at a different hotel because of this. The entire situation turned my trip into a financial burden, costing me around $4,500 between the three reservations. All I asked for was to be led into my room so that I could shower and then we could figure out the details after 48 hours of traveling. Instead I had to pay for another reservation and a manager that wouldn't show up.
The following day, the manager on duty apologized & agreed this should have never happened. She offered to make things right however I had booked a separate reservation at the four seasons the prior night due to the lack of help. The manager told me they would help me get a refund but that I would only receive a partial refund, which I feel is unacceptable given the circumstances.
I have never experienced anything like this from a hotel chain before. I expected much better customer service from a Marriott hotel. I hope that my experience encourages the hotel to improve their service and communication.
I ended up waiting in the lobby for hours with no resolution, which forced me to pay for a second reservation at this hotel for the night so that I could access a room and shower. I also made another reservation at a different hotel because of this. The entire situation turned my trip into a financial burden, costing me around $4,500 between the three reservations. All I asked for was to be led into my room so that I could shower and then we could figure out the details after 48 hours of traveling. Instead I had to pay for another reservation and a manager that wouldn't show up.
The following day, the manager on duty apologized & agreed this should have never happened. She offered to make things right however I had booked a separate reservation at the four seasons the prior night due to the lack of help. The manager told me they would help me get a refund but that I would only receive a partial refund, which I feel is unacceptable given the circumstances.
I have never experienced anything like this from a hotel chain before. I expected much better customer service from a Marriott hotel. I hope that my experience encourages the hotel to improve their service and communication.
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Date of stay: September 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Nov 2, 2024
Dear jmd262, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you faced during your recent stay. It’s clear that we fell short of the standards we strive for, and we truly regret that your arrival was met with such challenges. We understand how stressful it must have been to wait for assistance, especially after a long journey. Your feedback about the communication breakdown between our front desk staff and the management is invaluable, and we are committed to addressing this to ensure it doesn’t happen again. While we cannot provide a refund for a separate hotel reservation, we genuinely want to connect with you to better understand your experience and explore how we can make this right. Our goal is to learn from this situation and improve our service for future guests. Please reach out to us directly at au-westpalmbeach@concordhotels.com we can discuss your experience further. We appreciate your feedback and hope to have the opportunity to restore your faith in us. Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely beautiful property and great rooms, but the service at the front desk/on the phones and housekeeping was unfortunately mediocre at best. Ordering to-go at the restaurant was also a mess.
Booked/payed and was confirmed for a water view room but was checked into a room that looked directly onto the roof of the porte cochere? Tried messaging on the mobile app and they said nothing they could do? Finally visited the front desk and was able to get moved up a couple floors…
The large bottle of body wash in the shower was almost empty at check in — only enough for one shower. Called the front desk to request a replacement and deodorant, nothing. Called 20 minutes later to ask for an update and was told it’d be right up. 15 minutes later the deodorant was delivered but no body wash.
Housekeeping serviced the room 4 times throughout our stay and never refilled the body wash?? If you’re out, at least communicate with guests and possibly provide alternative?
Tried to call AND chat on the mobile app with concierge, was told you have to visit in the lobby, no phone calls or chats. Went down and was told there wasn’t a concierge on duty?
Saw the sign in the elevators to text the concierge the next day, tried that and just no text back?
Tried to order sandwiches to-go at the restaurant in the lobby and the lady at the coffee counter wasn’t sure if they could do that (after we were told to do that at the pool), and then didn’t know how to ring it in?
The electric cart shuttle and the beautiful rooms were the best parts of the stay… Will try one more time, just hope the service is better.
Booked/payed and was confirmed for a water view room but was checked into a room that looked directly onto the roof of the porte cochere? Tried messaging on the mobile app and they said nothing they could do? Finally visited the front desk and was able to get moved up a couple floors…
The large bottle of body wash in the shower was almost empty at check in — only enough for one shower. Called the front desk to request a replacement and deodorant, nothing. Called 20 minutes later to ask for an update and was told it’d be right up. 15 minutes later the deodorant was delivered but no body wash.
Housekeeping serviced the room 4 times throughout our stay and never refilled the body wash?? If you’re out, at least communicate with guests and possibly provide alternative?
Tried to call AND chat on the mobile app with concierge, was told you have to visit in the lobby, no phone calls or chats. Went down and was told there wasn’t a concierge on duty?
Saw the sign in the elevators to text the concierge the next day, tried that and just no text back?
Tried to order sandwiches to-go at the restaurant in the lobby and the lady at the coffee counter wasn’t sure if they could do that (after we were told to do that at the pool), and then didn’t know how to ring it in?
The electric cart shuttle and the beautiful rooms were the best parts of the stay… Will try one more time, just hope the service is better.
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Date of stay: February 2024Trip type: Travelled with friends
Room Tip: Don’t expect great service, recommendations from the concierge, or to get the room/view you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Mar 17, 2024
Dear bjw512, Thank you for taking the time to share your feedback with us. We appreciate your patronage and apologize for falling short of your expectations during your recent stay with us. Our team usually does an excellent job of catering to our guest's needs, but we failed to deliver in your case. Your comments are valuable to us and will help us maintain consistent service levels in the future. We hope to have the pleasure of hosting you again and providing you with a better experience. Thank you for choosing to stay with us. Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ben is nice, but it has a ways to go if it wants to be a really good hotel. Ambience is inviting, rooms are spacious and well done, location is fine. But attention to detail is lacking when it comes to guest services...
For instance: We called several times for different pillows - they never came. The bathroom sink wouldn't drain - the guy came to work on it, made a mess, then left without fixing it, never to return. After being seated the first morning at Proper Grit for breakfast (which is quite good) multiple servers walked past without any acknowledgement. After several minutes, I flagged down a woman who brought me a cold cup of coffee; no sweetener on the table, she brought two packets of sugar instead of the dish of sweeteners.
The bright exception to this seeming indifference is the man who waited on us our last two breakfasts at Proper Grit. Gorkem, whom we learned is from Turkey, was pleasant, attentive, and made us feel special every morning. You can tell he truly takes pride in what he's doing, and his time at Proper Grit is more than just a paycheck. He is the sort of positive person who understands the fine art of service. Bravo!
For instance: We called several times for different pillows - they never came. The bathroom sink wouldn't drain - the guy came to work on it, made a mess, then left without fixing it, never to return. After being seated the first morning at Proper Grit for breakfast (which is quite good) multiple servers walked past without any acknowledgement. After several minutes, I flagged down a woman who brought me a cold cup of coffee; no sweetener on the table, she brought two packets of sugar instead of the dish of sweeteners.
The bright exception to this seeming indifference is the man who waited on us our last two breakfasts at Proper Grit. Gorkem, whom we learned is from Turkey, was pleasant, attentive, and made us feel special every morning. You can tell he truly takes pride in what he's doing, and his time at Proper Grit is more than just a paycheck. He is the sort of positive person who understands the fine art of service. Bravo!
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Date of stay: December 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Jan 31, 2025
Dear stephenj597, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from an Autograph Collection hotel. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our internal communication. We appreciate your patronage and hope to see you again soon. Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not eat at this location Spruzzo charged my card $1000 for a $150 bill. The worse experience I’ve ever had due to them doing this. No one told me they would put a charge or hold on my card and it should never have had happed because the bill was paid with cash mostly. I have no permission to anyone to charge my card $1000 it really ruined my trip as I need my money.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Feb 19, 2024
Dear tonymB3324RX, I sincerely apologize for the billing error that occurred. This is not how we usually conduct business and it was an isolated mistake. I regret any inconvenience it has caused you. Our management has reached out to you to resolve the issue and ensure that it does not happen again in the future. Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best customer service and most hospitable staff I've ever come across at a hotel. From the front desk to the gentlemen holding the door, everyone met us with a smile and a helping hand and our group repeatedly mentioned how amazing it was. They didn't miss a beat and really made an impact on our experience. Not to mention, it is in a fantastic location just outside Palm Beach and with complimentary bikes and a complimentary (and knowledgable) shuttle service that can take you to all the nearby places you'd like to go. So glad we didn't rent a car or fuss about Ubers!
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Date of stay: March 2025Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded 1 week ago
Dear V1480OCjenniferw, Your positive feedback means so much to us and has truly made our day! We understand how important a comfortable and welcoming environment is, and we are dedicated to providing you with the best hospitality and service possible. We sincerely look forward to welcoming you back on your next visit to the area, and we hope to make your stay even more enjoyable. Best, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So glad we chose to stay at The Ben. From the moment we walked up to the front door we knew we would love staying here. We were treated like everyone was really happy to see us. Our room was upgraded to have a beautiful view and a bottle of champagne was sent to our room as it was our 55th anniversary. Any request we made was promptly answered. Sitting in the lobby was very comfortable to just relax and people watch or read. The location could not have been better, easy walking distance to all and if we didn’t want to walk, the shuttle was always a good choice.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Marketing at The Ben, Autograph Collection
Responded Jan 2, 2025
Dear 1228dw, On behalf of our entire hotel team, I would like to extend our heartfelt gratitude for sharing your positive experience with us. Your thoughtful feedback is immensely appreciated, especially coming from esteemed guests such as yourself. We have conveyed your kind words to our team, reinforcing our commitment to delivering exceptional service. Thank you once again for taking the time to share your insights. We look forward to the opportunity to welcome you back in the near future! Sincerely, Bernardo Neto General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Breakfast was included in my package but not necessarily in every booking. There is a Club Level Lounge.
While it is different depending on the day of week and incoming guests that day, the hotel was very accommodating and allowed us to have a late checkout.
Billie,
There are always negative reviews for everything on the web. While I respect them, you have to balance that against the positive ones. We had a great experience at The Ben.
As far as parking, it is only valet parking. There is no place to park except valet and the parking costs $29 per day.
WiFi costs $9.95 for high speed or free in public areas like lobby.
I have a Titanium Elite status with Marriott, the Highspeed WiFi Was complimentary.
"ocean view rooms are THE best - the rooms closer to the elevator have the best views and if you want a good view make sure it’s above 5th FL"Read full review
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PRICE RANGE
C$480 - C$1,289 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
208
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingThe Ben, Autograph Collection - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about The Ben, Autograph Collection
Which popular attractions are close to The Ben, Autograph Collection?
Nearby attractions include West Palm Beach Escape Rooms (0.3 km), West Palm Beach Greenmarket (0.3 km), and Palm Beach Dramaworks (0.1 km).
What are some of the property amenities at The Ben, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Ben, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ben, Autograph Collection?
Guests can enjoy a rooftop bar and breakfast during their stay.
Is parking available at The Ben, Autograph Collection?
Yes, valet parking is available to guests.
What are some restaurants close to The Ben, Autograph Collection?
Conveniently located restaurants include Proper Grit, Spruzzo, and Rocco's Tacos & Tequila Bar.
Are there opportunities to exercise at The Ben, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Is The Ben, Autograph Collection located near the city centre?
Yes, it is 0.2 km away from the centre of West Palm Beach.
Are any cleaning services offered at The Ben, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ben, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ben, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.