Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hello and welcome to Canopy by Hilton West Palm Beach Downtown, a bright and fun new hotel in the heart of energetic West Palm Beach. With its stunning glass façade and fiber optic art hanging in the atrium, our hotel is a destination in itself and is within minutes of the convention center, diverse dining, premier nightlife, waterfront activities, and cultural attractions. Our Just-Right Rooms have local art for that West Palm Beach flair, as well as the comforts you expect like a 55-inch HDTV, free WiFi, refrigerated drawer, and Nespresso machine. Our signature Canopy beds help you get a great night's sleep. Deluxe rooms feature ocean or city views, while our more spacious suites include a living room, private bedroom, and cozy extras. Stay hydrated with filtered water stations on every floor. Welcome the day in Banter with a delicious artisanal breakfast, made with fresh ingredients and local produce, or have a Canopy Break Fast bag delivered to your door.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Canopy By Hilton West Palm Beach Downtown garners high marks for its comprehensive amenities, including a rooftop pool and complimentary bikes, and sits in a prime location close to various attractions. While the modern atmosphere and events are a draw for many, opinions on value and rooms are divided; guests appreciate the design and staff but note high parking fees and some maintenance issues.
The service is largely commended for being attentive, yet experiences can vary, and while cleanliness is generally upheld, it's not without occasional lapses.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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Had the best time sunbathing and lounging at the pool while drinking at the bar. All the staff were very courteous and made us feel welcomed. The room had everything we needed from soaps and shampoo to bath robes and sandals and the location cannot be better.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded Jan 6, 2025
We’re so glad to hear you enjoyed sunbathing and lounging by our rooftop pool while sipping drinks from the bar. Our team takes great pride in ensuring every guest feels welcomed and well cared for, and it’s fantastic to know we made your stay special. It’s also great to hear that your room had everything you needed for a comfortable stay and that our convenient location added to your enjoyment. We can’t wait to host you again for another relaxing getaway!
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I enjoyed the views on the rooftop the food was great! The staff in hotel were very accomodating and kind. The valet attendant Angel was very professional and efficient getting my vehicle for me defintely reccomend going to this hotel you wont regret it!
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded 2 weeks ago
Thank you so much for taking the time to leave a review! We're so glad you enjoyed the stunning rooftop views and had a great time with the food. It's wonderful to hear that our staff, especially Angel, made your stay even more memorable with their professionalism and efficiency. We truly appreciate your recommendation and can’t wait to welcome you back! You’ll always be treated to a fantastic experience. See you again soon!
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The Canopy west palm is our only go-to place to stay. It’s just so versatile due to its wide variety of features and accommodations. I stay here for business trips, getaways, I even hosted a breakfast at Banter (The wonderful restaurant downstairs.) On a gorgeous day, we head to the rooftop pool, and if it rains, there’s a roof over the bar… problem solved! To top it all off, this place is in the heart of west palm beach. Clematis is only a trolly ride away (which the Canopy provides as a complementary service). Steve and Dakota helped me setup special room requests to make my stay feel very special.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded Jan 18, 2025
Thank you for your fantastic review! We're thrilled to be your go-to place for all your stays in West Palm Beach. It's wonderful to hear that you take full advantage of our versatile amenities, from the rooftop pool to the great location and Banter restaurant. We're so glad that Steve and Dakota were able to assist with your special room requests and make your stay even more memorable. We truly appreciate your kind words and look forward to welcoming you back for your next business trip or getaway!
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The hotel automatically assesses 20% gratuities for all food and beverages. The servers have no reason to provide good service and most do not. This was observed over three days; two occasions at Treehouse and one at the Pool; all with different wait staff. Stained towels (makeup or blood) were folded for guest use in our room; we waited two hours for towels to be brought up to the pool. Two of the three stalls in the pool ladies room lacked toilet paper at 10:30am. Housekeeping may or may not clean your room. Towels, toilet paper and Body wash ( they lock the bottles to the shower) all needed to be requested after housekeeping was there earlier in the day. The service elevator was out our entire six day stay so we often shared the guest elevators with conference furniture, bins of dirty laundry, or tacos and garlic fries being shipped to the rooftop restaurant if we were able to get on at all.
The plus would be the elevators require a key to access room floors so that felt safe but anyone can get to the rooftop and the pool.
Be prepared to ask for what you want when you complain because management will try to make it right.
My argument is for the cost of rooms, it should have been right to begin with. If I wanted a lower budget experience, I would have booked one.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:There is a free trolley run by West Palm Beach that takes you to restaurants and shopping.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Guest Services / Front Office at Canopy By Hilton West Palm Beach Downtown
Responded Apr 7, 2023
Thank you for taking the time to bring to my attention the difficulties you encountered during your stay. I apologize for the frustration and inconvenience you experienced. Please be assured the situation is not a common one and it is certainly not indicative of the level of guest service we wish to provide. As you stated, we will always do our best to correct any deficiencies during your stay. Our service standards are reflective of our positive stay promise and I apologize this was not your experience. Again, please accept our apologies. I hope you will consider giving us another opportunity to serve you. Please contact me directly at Santiago.Lopez2@hilton.com should you find yourself traveling in West Palm Beach again.
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We arrived at the Canopy after 5 p.m., but one of our booked rooms was still not ready for check-in. A staff member at the reception kindly checked the room in person and reassured us that everything was in order.
However, upon entering the room, we were met with a heavy, unpleasant odour, and the cleanliness of the toilets was not up to standard. After leaving the hotel for dinner, we requested the front desk to notify housekeeping about the need for service in our room. Unfortunately, upon our return, there had been no changes made.
Feeling quite uncomfortable, we went to bed only to realize there was no blanket on the bed—just a sheet. As the night was chilly, we ended up using the bathroom robes in place of blankets. The next day, we discovered that our daughters’ room had blankets, which added to our disappointment.
While the hotel boasts a modern and beautiful design, its maintenance and cleaning standards fall short of expectations. Given our experience, I don’t believe I will choose the Canopy for my next visit to the area.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded Nov 24, 2024
Thank you for taking the time to share your feedback. We deeply regret that your recent stay with us did not meet the high standards of cleanliness, comfort, and service that we are committed to providing every guest. The issues you experienced, from the room readiness to the housekeeping oversights, are not reflective of our usual standards and fall far below what we strive to deliver. We sincerely apologize for the inconvenience and discomfort caused during your stay. We truly value your feedback, as it helps us identify areas for improvement and take immediate corrective action. We hope you might consider giving us another opportunity in the future to provide a stay more indicative of our world-class standards. Please do not hesitate to reach out to us directly if you decide to return—we would be honored to restore your trust in our hotel.
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Friendly, but raucous and poorly run. More a student hostel than a serious hotel: music blaring in the lobby, poor room service - dirty - and only available after a special request. Room thermostat broken and aircon required a replacement filter - not supplied after request. To continue, printer without ink and one of the two available computers broken, valet only parking at $44 per day. They can do much better, and so can you.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded Nov 24, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet the high standards of service and comfort we strive to provide to all our guests. Your feedback is invaluable, and we are addressing each concern to ensure such issues are resolved and prevented in the future. This experience is certainly not reflective of the world-class hospitality we are known for, and we are disappointed to have fallen short during your visit. We hope to have the opportunity to welcome you back for a stay that truly showcases the quality and service we pride ourselves on. Please feel free to reach out to us directly if we can assist in arranging your next visit—we are committed to making it exceptional.
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We recently spent four nights after three great nights at the Hilton Curio Collection Ray in Delray Beach. We chose the Canopy because of the ideal location near the bridge to Palm Beach. Also great location for shopping and running and biking. BUT BEWARE! This is a second class two to three star with a one star attitude. No heated pool despite the fact that every other south Florida hotel has one during the winter months. The hotel claims one could not be installed in this totally modern and less than 3 year old building with an adjacent jacuzzi that could roast a chicken.
Also, no evening turndown on request and abandoned food and glasses in the hall can stand around for hours. A lot of the staffers seem to be newbies to the hospitality biz as well as to the area. No empathy for guests like myself who cannot swim in an ice cold pool. No attempt to help me swim at their sister property nearby. Showers in bathrooms can't hold a constant temperature, and even the people behind the desk know little about how to get around. We didn't find out til our final day about the free shuttle the hotel has to nearby shopping and dining areas.
At prices that rival top flight city hotels in major markets, and a decided lack of interest in observing Hilton Gold and Amex Platinum status for guests, plus that icy titanic like pool, I would say find another alternative . We would never stay here again. And now there is a loud band booming away too!
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Date of stay: February 2023
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Very few King rooms have balconies. Corner kings are supposed to have more amenities than they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Guest Services / Front Office at Canopy By Hilton West Palm Beach Downtown
Responded Apr 7, 2023
Thank you for taking the time to bring to my attention the difficulties you encountered during your stay. I apologize for the frustration and inconvenience you experienced. Please be assured the situation is not a common one and it is certainly not indicative of the level of guest service we wish to provide. As we continuously strive to maintain and refine our services, we rely on guests such as you to evaluate the total experience and convey that information. Without this feedback we cannot hope to maintain the high standards we set. Your review will be taken seriously and communicated with our leadership team as we work to better our guest experiences every day. Again, please accept our apologies. I hope you will consider giving us another opportunity to serve you. Please contact me directly at Santiago.Lopez2@hilton.com should you find yourself traveling in WPB again.
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If I could give my experience at this hotel zero stars I would. Not for the location or cleanliness of rooms, but the total lack of customer service provided by this hotel while celebrating my special occasion. My maid of honor and I were there June 20th to spend one night in town to be close to a venue for my pre-wedding event. We arrived at the hotel around 3:30pm and understood check in wasn’t until 4pm so waited by grabbing a meal and drink at the upstairs pool bar while front desk held our bags. (I do not drink and was disappointed by the bar’s lack of non alcoholic options.) We returned to the front desk at 4:15pm after we didn’t receive any update via text as promised about our room. Front desk staff were joking around with each other unprofessionally and not acknowledging us as we stood there waiting until 4:30pm while they checked the computer on why our room wasn’t ready. They could not give us a reason or any sort of apology on the matter and told us they would have to wait for a call from someone in another 15 minutes to know if it would even be ready. We were sent to a locker room for me to shower/dress for one of the most important days of my life until 5:30pm rolls around and we still received NO UPDATE on our room. My maid of honor goes down to desk once more before we have to leave for venue and staff says in surprise, “oh yes it’s ready now.” We have just enough time to drop off bags and groceries (now gone bad) before having to leave to get to scheduled event. We return to room after event and the light fixture in bedroom does not work. The next morning, a staff member opens door walking straight into our room without knocking or announcing themselves at 8am and then shuts the door after we say “there’s someone in here” as my friend is about to step into shower. We didn’t even want to use the amenities such as the pool the next morning because I honestly could not wait to leave this awful establishment. No courtesy or willingness to show customer care, service, or resolve regarding our inconvenience during stay and the horrible experience we had. I feel traumatized that we booked this hotel we never got to enjoy and which caused so much added stress during such an important event. I’ve had better experiences at motels. The mockery and lack of communication of staff at front desk was off putting and I would never recommend this place to anyone for the anxiety, unsafe conditions and feelings they gave us as two traveling adult women. We were treated with complete disregard as paying guests when this trip was booked months in advance.
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Date of stay: June 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Canopy By Hilton, Owner at Canopy By Hilton West Palm Beach Downtown
Responded Aug 6, 2024
I’m deeply sorry to hear about the terrible experience you had during such an important occasion. This is not the level of service we strive to provide, and I apologize for the numerous issues you encountered. Your experience with the delayed check-in, lack of communication, and the unprofessional behavior of our staff is unacceptable. Additionally, the intrusion into your room and the overall disregard for your needs during your stay are completely against our standards. Your concerns are very serious, and I assure you that we will be addressing them with our team to prevent this from happening again. I understand how this added unnecessary stress during a time that should have been special and enjoyable, and for that, I am truly sorry. Please reach out to us directly so we can make amends and discuss how we can address the situation further. We value your feedback and want to make this right. Thank you for bringing this to our attention, and again, I’m very sorry for the distress this caused during your important event.
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The absolute best place to stay. Santiago Is the man! Going on two years and still enjoying every visit. Even weeks where I'm late booking and they are full, they come through by keeping me up to date on any cancellations. No where else would I rather stay. They may not have all the glitz that's in West Palm Beach, but it's the people who keep me coming back!
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Date of stay: December 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Owner at Canopy By Hilton West Palm Beach Downtown
Responded 3 weeks ago
Thanks for taking the time to leave such a detailed review! We’re thrilled to hear that you’ve enjoyed every visit, and we’ll be sure to pass along your kind words to our team. It’s a pleasure to have you each and every single time and as our Canopy VIP, it's great to know that our team has been able to accommodate you even during busy times. We truly appreciate your loyalty and look forward to welcoming you back for many more stays in the future!
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All the essentials of this hotel are spot on. Staff were all very courteous and friendly, rooftop bartender Patience especially so. No issues whatsoever with room cleanliness, security, or amenities not working. The bed was spectacular and spotless. A ten minute walk through a seemingly safe area will get you to the Brightline Station or a nearby Publix. The overall vibe of the hotel seems open air Caribbean and tropical. Yes I know, in West Palm. What are the odds? I may have missed it but I did not notice a gift shop. I may stand corrected if there is one. Don't miss the rooftop pool/bar/restaurant with outstanding views, especially at sunset. My Sunday night stay did not feature the DJ that other reviewers have mentioned. The Canopy gets high marks for the waterfall shower, the toilet separated from the main bathroom by a wall, huge windows, and a huge barn-style sliding door to separate the sleeping area from the entry and bathroom. Filtered water in addition to the ice machines is a huge plus as well.
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Santiago Lopez, Guest Services / Front Office at Canopy By Hilton West Palm Beach Downtown
Responded Apr 22, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. It is through direct feedback such as yours that allows us to see our areas of opportunity to grow. I was happy to read that you had an overall pleasant stay - as we strive to provide only the best service and accommodations for our guests. We will be sure to take your suggestions and feedback into consideration for flawless future guest stays to come. We are grateful to have had you as our guest here and we will be looking forward to welcoming you back to our hotel in the not too distant future!
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Hello Cheryl!
We do have a Canopy Shuttle but unfortunately, the beach is in an area past the range of the shuttle. We can set up transportation for you at the Front Desk at any time. It's about a 3-5 Minute ride to Palm Beach
If you have any other questions, don't hesitate to reach out!
There are more places to choose from in the West Palm Beach area.
PRICE RANGE
C$368 - C$849 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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