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DoubleTree by Hilton Hotel West Palm Beach Airport

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DoubleTree by Hilton Hotel West Palm Beach Airport
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896 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel West Palm Beach Airport
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Showing 876: English reviews
Atlanta, Georgia
Reviewed 4 weeks ago

It takes a lot for me to write a review. The service and/or experience has to be exceptional or horrible. So, here I am. I'm a business traveler mostly, and often I'm in a hotel for one night and I can excuse quite a bit. That is not the case for this hotel. Generally, hotels near the airport are what...

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Helpful?
2Thank dfrutiger
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Bradenton, Florida
Reviewed 4 weeks ago

Beautiful hotel with staff that are well trained, courteous, professional and helpful. Hotel is a little pricey but well worth it. And it's very close to PBI airport but you never hear any airplane noise. If we ever get the chance, we will definitely stay at the Doubletree!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank susansH3286NE
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear susansH3286NE, The team and I truly appreciate you taking the time out of your busy week to fill out this Trip Advisor survey. It is very encouraging to hear that our hard work is paying off in our hospitality culture. We look forward to seeing you back at the hotel soon when your travel plans bringing you to the...

Valdosta, Georgia
Reviewed 5 weeks ago

The Double Tree on Ochobee road in West Palm Beach is an excellent place too stay. I was there for five nights, and everyone most helpful and pleasant. I enjoyed my visit very much. It is convenient location to everything. The breakfast was hot and delicious.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sweettes
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear sweettes, The team and I truly enjoyed hearing that your long term visit with us was excellent. The team here works diligently everyday to assure that our customers feel welcome. We know that it is a busy time of year and we appreciate you taking the time to fill out this survey. We look forward to seeing you back...

San Francisco, United States
Reviewed 13 December 2016

This is a great property and you will find the staff to be par excellence. Very much like a Relais Chateau. Check out the chandelier in the lobby (worth the price of admission). The food was good but the staff were excellent! I am a handicapped Viet Nam veteran and they addressed every need that I requested.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ronaldbC8975TW
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear ronaldbC8975TW, This feedback on your recent visit to our hotel is very refreshing to hear. We pride ourselves on excellent customer service and it is great to see you witnessed it first hand. I will share your feedback with my team to let them know that their hard work is paying off. Kind regards, Don D

Reviewed 8 December 2016

My stay was pleasant and enjoyable, the staff was friendly and hotel was inviting. The location to the airport made it very convenient. There was ample parking and the staff was very accommodating to my requests. I would definitely recommend to others!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kirk-Dean S
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Kirk-Dean S, It was nice to read the comments about your most recent visit to our hotel on Trip Advisor. We pride ourselves on excellent customer service and it was great to see you were able to experience it. We know how busy you are this time of year, so we really appreciate you taking the time to fill...

Hull, Massachusetts
Reviewed 6 December 2016

The lobby and front desk made for a great start. The entire hotel has new carpeting, the rooms are very spacious and clean. The furniture is new(er) as well. Unfortunately the bathrooms are tiny and when they did their updating, they left the tub alone. So close to perfection.

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Helpful?
Thank Edelan
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Edelan, The team and I realize how busy you are around the holidays and for you to take the time to give us feedback on this trip advisor survey is very much appreciated. It was nice to hear that you enjoyed some of the amenities from our beautiful rooms. I do apologize for the inconvenience you were caused recently...

Florida
Reviewed 4 December 2016

1. Easy parking 2. Safe area 3. Refrigerator in room 4. Good breakfast 5. Good business center, computers and printer works well 6. Good wifi in the room 7. Adequate desk space to work with good lighting and IT friendly lamps (can plug in computer in the lamp) 8. Room size 9. Nice hallways broad and lighted, i.e. not narrow,...

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Helpful?
Thank Columbus321
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Columbus321, The team and I truly appreciate you taking the time out of your busy weekend to fill out this trip advisor survey. It was nice to hear your 9 favorite items about our hotel as we strive to improve everyday. We look forward to seeing you back at the hotel soon. Kind regards, Don D.

Orlando, Florida
Reviewed 1 December 2016

Hotel can use some updating but overall it's ok... Staff is really nice and breakfast is good. Watch the van for your shuttle to the airport.. It tends to be late. There is not much in form of restaurants within walking distance so to eat somewhere good you will need to take the dhuttle van which is a lengthy process.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank gregoryn915
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear gregory915, I want to thank you for taking the time out of your busy week to give us great feedback on your recent visit to the hotel. I will share your feedback with my team so we can make adjustments to tighten up our schedules. I look forward to seeing you back at the hotel when your travel plans...

Reviewed 29 November 2016

Upon my arrival, I was fixated with the fabulous exterior. I couldn't wait to get inside. The lobby was very nice and so was my room. Staff was more than accommodating and worked hard to ensure great customer service was provided. I decided to extend my stay and there was no problem, no questions asked. I also agreed with the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank S818UHkimberlyg
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear S818UHkimberlyg, The team and I truly really appreciate you taking the time out of your busy week to fill out this trip advisor survey. We truly are pleased to hear that you enjoyed your visit with us and extended your visit. I will share your comments with my team to let them know that their hard work is paying...

Houston, Texas, United States
Reviewed 28 November 2016

The king bed was extremely comfortable and I slept very well. The living area was spacious. The staff were friendly and helpful. Room was clean and t he service was excellent! The location is great!!! Close to shopping and beach.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mark R
Don D, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review

Dear Mark R, I team and I truly appreciate the time you took out of your busy week to fill out this Trip Advisor survey. We enjoy receiving feedback such as this to reassure us our hard work is paying off. I will share your feedback with my team to let them know to keep up the good work. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 

Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S Australian Ave, West Palm Beach, FL 33409-6487
Region: United States > Florida > West Palm Beach
Price Range: $223 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Booking.com and Travelocity so you can book your DoubleTree by Hilton Hotel West Palm Beach Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree
DoubleTree By Hilton Hotel West Palm Beach Airport Florida
Hotel Style:
#7 Family Hotel in West Palm Beach
#9 Romantic Hotel in West Palm Beach
#12 Business Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel West Palm Beach Airport staff and other travellers.
16 questions
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Questions? Get answers from DoubleTree by Hilton Hotel West Palm Beach Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The two bedroom suites are double beds not queens. I was with a friend so sharing a king bed was much better!”
 of 5 bubbles 727StephanieC, 18 Jan 2017 | Read review
“I enjoyed first floor”
 of 5 bubbles ChanO_12, 17 Jan 2017 | Read review
“Choose a room on the 6th Floor in Hilton Honors Mini Suite”
  • Jr. Suite Sitting Area with sofabed
  • Room
  • Bathroom
 of 5 bubbles preciousness22, 28 Dec 2016 | Read review
“Avoid room 101.”
 of 5 bubbles dfrutiger, 20 Dec 2016 | Read review
“This hotel is built next to the 10 lane freeway I95. You have to be too tired not to hear it, so ask for a room NOT facing the freeway!”
 of 5 bubbles Busmantoo, 12 Nov 2016 | Read review
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