The walls are paper thin, poorly constructed, so we had to listen to the older couple next door to our bed make sexual noises late at night and it was both disgusting and comical. But we could not rest or sleep and we were afraid to make any noise for fear that everyone could hear us too. The service is very nice though and the location is good, but they need to keep it cleaner and remodel the walls and floors for sound proofing. Due to covid they offered carry out breakfast and it was decent.
After having a horrific experience at another hotel. We called the Blue Ridge Comfort Inn pretty much at midnight and asked if they had any rooms. They had two. Thank goodness! We rolled in at about 1 am, checked in, greeted with great gratitude from the gentleman at the desk. Went to the king suite and it was perfect. Clean, comfortable and accommodating.
We stayed here 2 years ago and liked it. Boy have things changed! At check in on March 9, I asked for a 3rd floor room. I was told no, but not a reason. I specifically asked if there was someone over us. SHE SAID NOT, so why couldn't I have the room? I should have insisted or made a scene I guess. Not one hour later, the elephant moved in right over us. So much noise!! And no rest. The elephant left at 6am the next day. Desk staff was not helpful and offered no solutions. We won't be back. Zero customer care! A new Hampton will open soon right in town. It will probably put this place out of business.
On our first night's stay, a car alarm started going off at 12:00am and went on and on for hours. The clerk on duty stated there was nothing he could do. He had called the owner but got no answer and that he had called the police. The police came to our floor and banged on the door across the hall and scared us to death. They got no answer. This went on until after 3:00am until finally the owner came in and shut it off. Management was unwilling to do anything to make this right. A new Marriott and Hampton Inn are opening up, go there, both are a better location.
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