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Riverbend Motel & Cabins

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#2 of 20 Hotels in Helen
Certificate of Excellence
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1,360 Reviews from our TripAdvisor Community

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There are newer reviews for Riverbend Motel & Cabins
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Showing 1,360: English reviews
Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016

Three aspects of the property deserve 5 stars: the location, riverfront with over an acre of private river frontage with swings and chairs; the proprietors, who are eager to please and act as though they invested their life savings in remodeling, and the cleanliness of the rooms. Unfortunately, for a river front property, not a single room has a view... More 

Helpful?
Thank John A
Nashville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2016

This hotel is old and tired so don't expect updated and well kept. Don't expect patios or balconies. It gives the feeling of being unclean. Corners of floor dirty, lights out, poor paint job, locks difficult to work and door stick on the floor causing one to shove the door to open or close it. Don't expect a bright, modern... More 

Helpful?
Thank Gretalll
Ga
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 September 2016

Riverbend is a GREAT location, right on the river and close to so many of Helen's attractions. The rooms are being refurbished, but the one we stayed in had a very comfortable bed, the sheets were nice and the room was clean. There was a flat screen tv, mini fridge and microwave. There is a small continental breakfast, packets of... More 

Helpful?
Thank Sandy6316
St. Petersburg, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2016

Although the pix on-line showed a cute place to stay on the river, the reality was terribly disappointing. We booked two nights for 3 adults and 4 children. Driving up to cabin # 5, we were greeted by a huge dumpster overflowing with old mattresses with an old refrigerator, old grill and an abandoned riding lawn mower (with high grass... More 

Helpful?
1 Thank Tracy T
West Palm Beach, Florida
Level Contributor
2 reviews
Reviewed 15 August 2016

Was excited to stay here but turned out to be old and run down motel. Batthroom definitely showed age and shower head was coming out of wall. Reception area was smelly and breakfast consisted of oatmeal and a couple of prepackaged pastries. Riverview they claim is kind of a joke, as your front door window looks out onto the outside... More 

Helpful?
Thank Linda P
Port Charlotte, Florida
2 reviews
Reviewed 12 August 2016

Word of mouth is what makes a business. I hope this reaches a lot of people because the $233 per night rate is highway robbery at its finest for what was inside this place! Trip advisor had a good rating on this place and I have not a clue HOW that happened. PROS: Beds were super comfortable, Sheets/towels clean, newer... More 

Helpful?
Thank proffemt204
Greenwood, South Carolina
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2016

The lady was great over the phone when making the reservations..we rented a cabin so we could all stay together which cost more but allowed us to be together..The cabin had a queen bed which was fine a futon that was ripped with nails sticking out(unusable) and a couch bed that had the wood hanging out and cushions were ripped... More 

Helpful?
Thank LivinginSC
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello, Thank you for taking the time to give us your feedback on your recent visit to the Riverbend. I would like to apologize for all of your misfortunes you experienced during your stay. I have brought these issues up to maintenance and we have resolved the A/C. Like you said we are working to update the cabins. We hope... More 

2 reviews
Reviewed 9 August 2016

Horrible! Bathrooms terrible! There was blood on our pillow! Worst of all they held up my credit card (even though we paid cash) for days causing problems with my checking account. My bank had to call to get them to release it! Cost me $200!

Helpful?
Thank Annelle L
Georgia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 August 2016

this was our second stay here, came with a large group this trip. We arrived early even though our rooms were not ready Constance let us park our little trailers in the parking lot as most of us went tubbing. Rooms are mostly updated with the looks of finishing some more things along the way. Our air condition went out... More 

Helpful?
1 Thank RScreen
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello again, Thank you for your kind review of your recent stay at the Riverbend! We are thrilled you and your group enjoyed your time with us and you were able to relax and have a little fun. We appreciate you coming back and staying with us a second time and look forward to seeing you again! More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2016 via mobile

This motel was a mix of hot and cold water. The positives : Off the main road, very quiet dead end road, overlooks the creek, room was clean and "renovated", bed was new pillow top and comfortable, air works great, plenty of hot water, and friendly receptionist. The negatives: An old motel that's been renovated halfway. Paint doesn't match on... More 

Helpful?
Thank Miranda G
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello, Thank you for taking the time to send us your feedback. Please allow me to apologize for not providing you with the high quality of services you deserve. We are glad however that our rooms served you well for your stay. Again, I am sorry that the outer appearance let you and your party down. I have brought your... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Located conveniently downtown. Flat screen TV, PILLOWTOP king OR 2 queen size beds. Each room has a micro/frig, coffee maker, hairdryer, iron/ironing board, HBO and wireless internet. Located on the Chattahoochee River. Picnic tables, BBQ grills. Free local calls. Our beautiful cabins sit along the Chattahoochee River. Each cabin has a cozy loft bedroom, full kitchen and living room equipped with a fireplace, BIG FLAT SCREEN TV & HBO. Some cabins are equipped with Jacuzzi tubs. ... more   less 

Additional Information about Riverbend Motel & Cabins

Address: 134 River St, Helen, GA 30545-3118
Region: United States > Georgia > Helen
Price Range: $111 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Riverbend Motel & Cabins 2*
Number of rooms: 25
Reservation Options:
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Also Known As:
Riverbend Motel And Cabins
Riverbend Motel & Cabins Hotel Helen
Chalet Kristy Helen
Chalet Kristy Hotel Helen
Hotel Style:
#1 Romantic Hotel in Helen
#2 Business Hotel in Helen
#2 Best Value Hotel in Helen
#2 Family Hotel in Helen
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Questions & Answers

Here's what travellers have asked, with answers from Riverbend Motel & Cabins staff and other travellers.
12 questions
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Questions? Get answers from Riverbend Motel & Cabins staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the cabin with a private balcony overlooking the river.”
 of 5 bubbles D7119IYmichaelk, 29 Nov 2016 | Read review
“There is no good room at this place. Believe me! I am telling the honest truth.”
  • Toilet keep running and finally broke during the night, could not flush
  • Room in disrepair - all walls and everything inside these walls
  • Outlet was cracked
  • bug and sticky stuff and dust all over floor
  • This was the door frame which was missing a huge chunk of wood. Did not feel safe.
  • Blow Dryer would not even come on
  • Looks like a crowbar had been used to prie open this door. Also, a huge gap at bottom of door. R
  • Mold
 of 5 bubbles 424kamw, 18 Nov 2016 | Read review
“Facing the river”
 of 5 bubbles abrilaztecauto, 2 Nov 2016 | Read review
“just keep going”
 of 5 bubbles yesyes111, 2 Nov 2016 | Read review
“Two floors, like a Holiday Inn from the mid 20th century. All rooms on an outside corridor and rooms I saw were all essentially the same.”
 of 5 bubbles 148JohnA, 15 Sep 2016 | Read review
5 of 5
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