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BIG4 Koala Shores Port Stephens Holiday Park

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BIG4 Koala Shores Port Stephens Holiday Park
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212 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Dubbo, Australia
1 review
Reviewed yesterday NEW

Just had 2 nights,fantastic park nice and quiet,staff very helpful,lots to do with kids at the park,great pool area,we took our kayaks and had a very relaxing couple of days,next time I'm staying for a week,but it was nice to get away and relax before Xmas,thanks koala park,we will be back

Helpful?
Thank libbyhayden2016
Penrith, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

It was just trouble from the time I got there with rude staff to everything looking run down to what I booked not being available and was told I was getting a upgrade was clearly not a upgrade when you book and pay for water front and get a view of the toilet when I asked for a refund I... More 

Helpful?
1 Thank skin2148
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

We are very disappointed to read your review, skin2148. We did advise you that we could not guarantee a waterfront site during the time of your original booking. Upon arrival we offered you an upgrade to 2 sites for the prize of 1, one with grass and one with a concrete slab to use as you please, close to the... More 

Capertee
Level Contributor
6 reviews
3 hotel reviews
Reviewed 4 weeks ago

Not being into caravan parks, I was pleasantly surprised. Even though we stayed in August, it was still warm enough for us mountain folk. The Park was neat and tidy, and quiet.The staff were friendly and very helpful. We loved the 'van en-suite'. Highly recommended and we will stay again. Karl

Helpful?
Thank KarlH847
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

This is amazing feedback, Karl! There isn't a much better success indicator than managing to change the attitude of someone towards caravan parks, and we're very proud we managed to do just that! We appreciate you mentioning our friendly staff as great customer service is something we pride ourselves on. Thank you so much for your recommendation and your full-star... More 

Newcastle, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Excellent holiday park . Great swimming pool. Very relaxing. Always great kids entertainment. Has camp kitchen. Cafe when you need a Kickstart cappacino in the morning.caravan sites cabins camping sites all in Excellent locations. Friday night disco that the kids love. Staff very friendly.

Helpful?
Thank tinaf698
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

We're so glad to see how much you appreciated our wide range of facilities, tinaf698! We do put in a lot of effort to make sure kids never have a dull moment in the park (and that parents get a break!) and it's great to hear when it pays off. Our location sure is beautiful and we hope you got... More 

Wollongong, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Family holiday with 2 young children. Resort was beautiful and quiet. Lots of activities are provided and information on local attractions. All staff i came across were very friendly & happy to help. I would definitely recommend to other families & will be return.

Helpful?
Thank JayBee85
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

It's great to read that both you and your little ones enjoyed your stay with us, JayBee85! Outstanding customer service is one of our highest priorities and we're very pleased that you found our staff to be friendly and helpful during your time with us. Our park sure is a kids haven with so many fun activities including a jumping... More 

2 reviews
Reviewed 5 weeks ago

I totally could not fault this amazing place to stay. From the minute we drove in to reception to the time we left we had a fantastic holiday and came away with wonderful family memories. We had an ensuite camp site and found it very clean and tidy. The pool was beautiful and the grounds were just lovely. So happy... More 

Helpful?
Thank Kath B
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Hi Kath, Thank you for such an amazing review! We are so pleased that you had such a wonderful family holiday with us and that you enjoyed the ensuite camp site and pool amongst our lovely grounds. We hope you will come and visit us again soon and create more memories at BIG4 Koala Shores Port Stephens Holiday Park! More 

Green Point, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2016

We spent a few days there in early October. We stayed in a Waterview Cabin. The cabin was very clean and in good condition. The bed was comfy and linen lovely. I don't know what it would be like in the busy season, as there are camping spots that are very close to the cabin. The only criticism I could... More 

Helpful?
Thank Lauren M
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Hi Lauren and thanks so much for your lovely review of our park. We are so glad you enjoyed your stay in one of our Waterview cabins and appreciate your comments on the quality of the accommodation, bed and linen. Thank you for bringing the boom gate to our attention, your feedback is important to us to ensure the best... More 

Rowville, Australia
1 review
Reviewed 27 October 2016

Had a fantastic time while staying at Koala Shores, such a great location for both kids and adults. Just wish we had more time to explore........... The staff were great and the Owner Jason was most helpful.

Helpful?
Thank JCurtis123
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thanks for your wonderful review and for joining us at Koala Shores! We really appreciate you taking the time to recognise our wonderful staff. Hopefully you will be able to stay longer next time you come to visit us! More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 21 October 2016

We normally don't stay at Big 4 holiday parks because they aren't dog friendly and usually expensive. However we decided to try out Koala Shores for 10 days when we were in the Port Stephens area. On arrival I advised staff we were travelling with our very disabled son. They added an extra charge to cover him so you can... More 

Helpful?
Thank Carol K
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Hi Carol, and thank you for taking the time to share your feedback with us. We’re glad to see that you enjoyed the tranquillity of our park, however, we’re disappointed to read the rest of your review. As your booking was acquired through a travel auction bidding, your stay was pre-purchased and site already allocated. The booking was made for... More 

2 reviews
Reviewed 20 October 2016

Koala Shores has evrything for the family including paddle boars and 3 wheeled bikes, I had the opportunity to hore a cabin facing the water, withing walking distance to the water with my kayak, and can also explore with a push bike, Great board walk to the marina Whilst there I paddled with dolphins, dinner on thr verandah with kookaburras... More 

Helpful?
Thank Phil W
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

We're so glad you enjoyed a relaxing stay with us, Phil, and it's wonderful to hear that you were pleased with your waterfront cabin! You're right that our park is a great place to be with family thanks to all of our fun kids facilities, but also perfect if you're just looking for some quiet time in a beautiful location.... More 

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located almost halfway between Newcastle and Nelson Bay at Koala Shores is a waterfront holiday destination surrounded by stunning bushland. A great base to explore the many nearby attractions. Select from a wide range of luxury villas and cabins, there is also a variety of powered, unpowered, en-suite and waterfront sites for caravans and camping. ... more   less 

Additional Information about BIG4 Koala Shores Port Stephens Holiday Park

Address: 2 Oyster Farm Rd, Lemon Tree Passage, Port Stephens, New South Wales 2319, Australia (Formerly Discovery Holiday Parks Port Stephens)
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Lemon Tree Passage
Price Range: $134 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — BIG4 Koala Shores Port Stephens Holiday Park 4.5*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from BIG4 Koala Shores Port Stephens Holiday Park staff and other travellers.
2 questions
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Questions? Get answers from BIG4 Koala Shores Port Stephens Holiday Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Koala shores is a very quiet place ,regardless of where you in the park”
 of 5 bubbles philw659, 20 Oct 2016 | Read review
“Cabins are fantastic for large families”
 of 5 bubbles natonyk6, 6 Oct 2016 | Read review
“This park has lovely water views from some cabins and sites if that's what you prefer.”
 of 5 bubbles lorettas624, 23 Aug 2016 | Read review
“Caravaners choose a clear site as the shadows from the trees can make it a bit chilly.”
 of 5 bubbles dawnnealon, 20 Aug 2016 | Read review
“As a Big 4 Caravan Park, servicing of rooms doesn't apply.”
 of 5 bubbles 10phyllisk, 11 Aug 2016 | Read review
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