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Residence Inn Atlanta Cumberland/Galleria

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#4 of 12 Hotels in Smyrna
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Residence Inn Atlanta Cumberland\/Galleria
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121 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Ann Arbor, Michigan
Reviewed 7 March 2016 via mobile

I ended up with a room with two bedrooms, two bath, a full kitchen and a nice living room....plenty of space for one! The room is clean and looks to have been remodeled recently. The parking is sufficient and the grounds are nice. Breakfast is included and is a complete buffet. There are free dinners certain nights of the week,...

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Helpful?
1Thank Chris B
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you so much for taking the time write a review of the hotel. Sounds like you enjoyed your upgrade to our loft penthouse suite. These rooms are large with king or queens beds, large kitchen and living room, three high definition televisions and two separate bathrooms. Thank you for helping us to spread the word. Hope to see you...

Charlotte, United States
Reviewed 11 February 2016

No mention of remodel on website when booking, which was disappointing, but the real letdown for me was the overall condition of the grounds. I have dogs - and the dog area had 200 pounds of dog crap everywhere. No pickup bags in the dispenser. I bring my own...apparently not everyone does. When I mentioned it to the front desk,...

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Helpful?
Thank Jon M S
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for taking the time to share your feedback as it will help us to make future pet owners have a more pleasant stay. I want to personally apologise for the condition of the pet area and let you know we have taken steps to take care it. The renovation is now complete and the newly remodeled rooms are...

Savannah, Georgia
Reviewed 10 February 2016

The staff was very nice and friendly. Room was very clean and spacious. The location is great. They are upgraded with some remodeling. I don't know if I got one of the recent remodels or not but it was still very clean and spacious. I would stay here again.

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Helpful?
Thank Jeff G
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for your kind words about the staff at the Residence Inn Atlanta Cumberland. We take pride in exceeding the expectations of our guests. The remodel is complete and guests love what we have done with the rooms. Looking forward to seeing you on your next trip to the area. Philippa Monthrope General Manager

Eastern Shore, AL
Reviewed 19 January 2016 via mobile

This hotel would have received a two stars but two staff members went out of their way to correct and help us during our visit. Upon a late arrival in our room our family noticed that our room was not at all clean. We always check to see if the linens have been changed before we do anything in any...

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Helpful?
Thank sarahkathleen1
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for taking the time to let us know about your stay. I completely understand your disappointment. I was very sad to read about how we missed the mark with your stay. As stated in my earlier email to you we have credited all of your Marriott Reward points so that you can use them at another Marriott faculty....

Reviewed 18 January 2016 via mobile

The location is great! The room was very comfortable and clean. The only drawback to this location was the limited variety of food for breakfast. I've stayed at others and the breakfast better. The Galleria area is the best part of town to stay in when visiting Atlanta. This hotel is conveniently located near Cumberland Mall and a few choice...

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Helpful?
Thank Ryan C
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for reviewing our hotel Residence Inn Atlanta Cumberland Galleria. We are remodeling at this time and so on your next visit you will be able to enjoy our refreshed suites. Our breakfast will be back in the lobby next month where we will be serving our full American Hot Breakfast with favorites like waffles, sausage gravy, yogurt parfaits...

Fayetteville, North Carolina
Reviewed 28 December 2015 via mobile

Pros: Staffs were nice, rooms were spacious and location close to everywhere. Its only 13minutes from midtown where I attended concert,15minutes from Marietta and 12minutes from Vinings Con's: it was hard to find parking during the time of stay, dark parking lot, hard to find the front desk and the buildings, found blond hair in my shower (my hair is...

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Helpful?
Thank MissOutandAbout
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Good Afternoon, thank you for taking the time to review our hotel. We focus on all areas of guest excellence and have alerted the departments that needs to address room concerns. As you mentioned the staff here is very friendly and will immediately take care of anything that you need during your stay. Thank you for choosing Marriott. Philippa Monthrope

Frederick, Maryland
Reviewed 20 December 2015 via mobile

Rooms were updated but still felt weathered. Some of the furniture had stains, minimal work on renovations. The pool is small and usually full of kids but it is handicap accessible. The staff was very friendly and helpful.

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Helpful?
Thank Goyde
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for your review of our property. We are approaching the half way mark of our complete remodel of the Residence Inn Atlanta Cumberland Galleria. We will have new furniture in all guest rooms and a fresh look to the welcome area. We look forward to guests enjoying our property in 2016! Philippa Monthrope

Greenville, South Carolina
Reviewed 4 December 2015 via mobile

I stayed here this past weekend for Thanksgiving. It was a suitable stay as close to my family as I could get or so I thought. At any rate the hotel is very pet friendly and I do mean very. This hotel had better TripAdvisor reviews for any Marriott brand near my family so I stayed here. I was able...

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Helpful?
Thank SassySabby
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for the kind review of the property and we would love to have you back. We are one of the only pet friendly hotels in the area as we mostly are designed for guests that need longer stays. Bringing your pet when you are relocating or on a long term project make the hotel a home away from...

Marina del Rey, California
Reviewed 2 December 2015

Our room felt more like a mini apartment than a hotel room. The rain coupled with stairs were not a convenient combination for us. It was also difficult to carry our luggage up the stairs so we contacted the front desk for assistance. The hotel rep/baggage handler happily obliged.....

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Helpful?
Thank jamesmcfarland2015
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

Thank you for sharing your experience. Our hotel is the original style Residence Inn with exterior entrances and there some rooms that are upstairs. In future we would be happy to give you a ground level floor. Our staff are always ready and willing to assist at anytime. Thank you for choosing Marriott and we hope you give us a...

Atlanta, Georgia
Reviewed 28 November 2015

Nope , this was more like an apartment . 1 bedroom with a loft , 2 bathrooms. Full kitchen . We came here to be off the road and have the opportunity to cook our turkey and enjoy this great holiday . We were very surprised when we got into the room .... it was beyond what we expected .......

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Helpful?
Thank Alexander S
pmonthrope, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this review

I would like to extend a heartfelt thank you for such a detailed and awesome review of our Residence Inn Atlanta Cumberland Galleria. The holidays are a special time for family and we are happy that you choose to spend some of that time with us. Great that you were able to take advantage of our full complete kitchen which...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Our smartly designed suites offer comfortable sleeping areas with plush bedding along with fully equipped kitchens and free high speed internet access. Guests can take advantage of our outdoor pool and unwind at our evening socials offering complimentary beverages and food. ... more   less 

Additional Information about Residence Inn Atlanta Cumberland/Galleria

Address: 2771 Cumberland Boulevard, Smyrna, GA 30080 (Formerly Residence Inn Atlanta Cumberland)
Region: United States > Georgia > Smyrna
Price Range: $215 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Atlanta Cumberland/Galleria 3*
Number of rooms: 130
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Also Known As:
Residence Inn Atlanta Cumberland Hotel Smyrna
Residence Inn Smyrna
Smyrna Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Atlanta Cumberland/Galleria staff and other travellers.
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5 months ago
Rio Grande, NJ
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Questions? Get answers from Residence Inn Atlanta Cumberland/Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room 522 was 3rd floor, 2-bedroom, 2-bath unit that was excellent in all aspects.”
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“chose a lower level unit for those who have difficulty with stairs”
 of 5 bubbles NJVTEC, 21 Oct 2016 | Read review
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 of 5 bubbles FloridaRetired, 25 Jul 2016 | Read review
“Second floor is a must if you're a medium to light sleeper.”
 of 5 bubbles Nuttree, 3 May 2016 | Read review
“The hotel wasn't loud; it was just the noise from people above us that made it difficult to get any sleep. Ask for a top-floor room.”
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