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BEST WESTERN Pocatello Inn

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681 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pocatello Inn
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Showing 664: English reviews
Richmond, United States
Level Contributor
8 reviews
8 hotel reviews
Reviewed 15 May 2016

This is the third year we have stayed at this Great Western. Our rooms have always been comfortable and inviting. The housekeeping service has been excellent and always accommodating. The breakfasts are warm and appetizing and a good variety. It is conveniently located to freeway, restaurants and shopping. Beds are comfortable and rooms are roomy.

Review collected in partnership with Best Western

Helpful?
Thank Keith J
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Keith it is so nice that you keep coming back to stay with us. We look forward to returning guests. It is like family coming for a visit. Thank you for taking the time out of your busy schedule to write a review about your stay at the Best Western Pocatello Inn. I will be sure to pass on your... More 

Kalispell, United States
1 review
Reviewed 12 May 2016

Very comfortable hotel, great bed, great pillows, large flat screen TV, very good internet connection, adequate and comfortable bathroom. Restaurants to get a variety of foods within walking distance. Free and sufficient breakfast was very good. Nothing fancy but for a place to spend an evening and get a good nights rest this hotel gets FIVE STARS.

Review collected in partnership with Best Western

Helpful?
Thank Mark F
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you Mark for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you had a comfortable stay. Our goal is for all our guests to have a relaxing time while they are staying with us. Thank you for the five stars, I will pass on your... More 

POULSBO
1 review
Reviewed 10 May 2016

Book Honeymoon suite 3 months in advance. Got a dumpy room. The check in staff was rude and will not help to make it better. Room layout was poor and we were stuck in a handicap room with bars around toilet that were uncomfortable and inconveneint. The counters were so low you had to bend over to reach anything.

Review collected in partnership with Best Western

Helpful?
Thank Tom F
Salt Lake City, Utah
1 review
Reviewed 9 May 2016

Room was in quiet area, very restful. Enjoying staying at best westerns. The breakfast area has undergone some renovations since our last visit, it is now well lit and inviting and items are easy to locate.

Helpful?
Thank davekirby45
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

It is rewarding to hear when a guest has a comfortable relaxing stay. Thank you for your review about your stay at the Best Western Pocatello Inn. I am glad that you took advantage of the breakfast and found it to be inviting. We are now in the process of finishing the renovations of the sleeping rooms with replacing the... More 

Nampa, Idaho, United States
2 reviews
Reviewed 9 May 2016 via mobile

One of the nicer Best Westerns I've been to in a while. The room was clean although a little small, the staff was very friendly and the bar tender Matt was full of good information. I will definitely stay here the next time I'm in town.

Helpful?
Thank roamingrambler68
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I am glad to hear that you enjoyed your stay and will pass on your kind comments to Matt and the rest of the staff. We always look forward to returning guests and will look forward to see you again. More 

1 review
Reviewed 9 May 2016

We called to book a room for our nieces graduation and were sold a Queen room for $179.00 a night. The bed was only a full with queen sheets on it. Very uncomfortable for 2 adults. First we should have been told it was only a full and second when we complained we should have bee given a queen room... More 

Review collected in partnership with Best Western

Helpful?
Thank Tpatterson0208
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I want to apologize that we did not meet your expectations. At the Best Western Pocatello Inn our rooms with queen beds are the standard size of 60" by 80". I am sorry that you felt your bed was too small and seemed like it was a full. We do have larger beds which is the king size bed and... More 

Vancouver, Washington
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 May 2016

We stayed on (3) different Best Western Hotels including this one on on way home from Virginia. We were pleased with all of our stays in them. The staff was very friendly and courteous. The room was very clean and comfortable. They even allow pets, which a lot of hotels do not. The complimentary breakfast was vary good with a... More 

Helpful?
Thank Ray-Harrison
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

Thank you for taking the time to write a review about your stay at the Best Western Pocatello Inn. I will pass on your kind comments to the staff, they will be happy that you enjoyed your stay. It is nice to hear when a guest has a restful comfortable stay. For any hotel it is rewarding that a guest... More 

1 review
Reviewed 3 May 2016

when you check in they charge on your credit card for additional 10% for incidental whatever that means. it a collage town so maybe they have issue with that. we did not appreciate it. they are under construction and the room we had need to be update. they were very noise all the doors slammed without you trying the hinges... More 

Review collected in partnership with Best Western

Helpful?
Thank Tracy D
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I want to apologize that we did not meet your expectations while you were with us. Most all hotels do authorize the credit card on file for the stay plus incidentals when checking in, some even charge more then 10%. When you checked out you were only charged for the rate of the room. All our rooms plus public areas... More 

Billings, Montana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2016

As a tour director for schools I couldn't have been happier with the service that we received and the way the staff treated us. As always there are things that happen that you can't plan for, like a room being renovated that is checked out to your group. However, the staff handled the issue quickly and made sure our group... More 

Helpful?
Thank TourDirector2016
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

It was a pleasure having your group send two different nights with us, we enjoyed the students. Thank you for understanding about the room, I am glad that we did find a solution to help you and the students. Thank you also for taking the time to write a review about your stay at the Best Western Pocatello Inn. We... More 

Cheyenne, United States
2 reviews
Reviewed 28 April 2016

I have stayed at this property a number of times and it has always been pleasant. Traveled this time with my dog and this Best Western accommodates puppies. My room was right next to an exit door so was a little worried about noise but turned out OK. The room had a solid surface floor which, I think, is a... More 

Helpful?
Thank Cindy L
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review

I am glad to hear that you and your dog enjoyed our pet friendly room. We understand how important pets are to a family and how they are just considered to be a family member. It is always nice to hear from a returning guest. We look forward to visit with our returning guests. Thank you for writing a review... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 

Additional Information about BEST WESTERN Pocatello Inn

Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Region: United States > Idaho > Pocatello
Price Range: $107 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Pocatello Inn 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
BEST WESTERN Pocatello Inn Idaho
Best Western Cottontree Hotel
Pocatello Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pocatello Inn staff and other travellers.
3 questions
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Midvale
3 months ago
4 months ago

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Questions? Get answers from BEST WESTERN Pocatello Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Again, request a room in the main building, not the "Executive Wing".”
 of 5 bubbles mikekW6915XL, 20 Nov 2016 | Read review
“There are many hotels in the area, find an alternative.”
 of 5 bubbles RonT826, 17 Nov 2016 | Read review
“avoid the business wing. not very quiet”
 of 5 bubbles joy513, 11 Nov 2016 | Read review
“No elevators so if needed get a room on the first floor. Can be a fair hike from the desk to your room or breakfast.”
 of 5 bubbles DREKEB, 30 Oct 2016 | Read review
“WiFi sign on is quirky for Android users, took a while to figure out.”
 of 5 bubbles 843jerryr, 26 Oct 2016 | Read review
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