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Holiday Inn Carbondale-Conference Center, an IHG hotel

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2300 N Reed Station Rd, Carbondale, IL 62901-7117
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (33)
Room & Suite (7)
Dining (4)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Carbondale-Conference Center, an IHG hotel
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 11 hotels in Carbondale
Welcome to the award winning Holiday Inn Hotel & Conference Center in Carbondale, IL. We have received Holiday Inn's Service Excellence and Torchbearer Awards. Guests appreciate how our corporate atmosphere makes comfort and convenience a top priority. We are just 5 miles from Southern Illinois University and are located 12 miles from I-57. We offer the finest in upscale hotel services in all of Southern Illinois. Maintain your exercise regimen in our fitness center or swim year round in our indoor pool. Catch up on work in our free business center. Fat Bottom Betty's serves breakfast, lunch and dinner daily, where Kids Eat Free. Fat Bottom Betty's is perfect for dining or for watching your favorite sporting event. Our event space and outstanding service make Holiday Inn Carbondale the Southern Illinois area's elite meeting venue. Our meeting planner coordinates every detail of your event, making us the favorite for all your conference and banquet needs!
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Location

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Contact
2300 N Reed Station Rd, Carbondale, IL 62901-7117
Getting there
Dress Regional Airport147 kmSee all flights
Williamson County Airport13 kmSee all flights
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175Reviews2Q+A27Room tips
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Popular mentions
sherry N wrote a review Jul. 2021
1 contribution
We traveled to Carbondale, IL for an impromptu concert. Holiday was the only hotel that actually answered the phone. We were promptly booked for 2 rooms. The check in was easy, and the ladies at the front desk answered our questions. We tried to call an Uber and was unsuccessful. Ken, an employee, went above and beyond to help us. He was so fantastic! We appreciate great customer service! He deserves to be re ignited for his efforts! We will definitely stay at this location again. The rooms were clean and the air was on! Big plus!!!
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Date of stay: July 2021
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Moving1969 wrote a review Jul. 2021
Kansas City, Missouri20 contributions6 helpful votes
Upon arrival, I had to wait for a clerk to come from a back room to check us in! It felt to me like he really didn't care if we were there or not! No hospitality was shown - eg mention of breakfast, etc. Later, he was observed outside behind part of the building talking on his cell phone!!!! We were placed on the third floor in the very last room at the end of the hallway! The room seemed clean and was a suite. But, there was black mold under the soap holder in the tub and in the corner of the tub!!! Perhaps the worse thing for us, was being able to hear the people in the next room talking. Exact words couldn't be determined, but we could tell a woman's voice from the man's! Also, children yelling/talking when returning to their rooms at 10:00 pm in the hallway could be heard clearly from our room! Breakfast was served to go with some choices. But, it lacked the basic items such as bread/toast or even a bagel!!! I was able to receive a receipt upon checking out in the morning from a very friendly young lady!
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Date of stay: June 2021
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R C B wrote a review May 2021
1 contribution
We booked three rooms for two nights here for the SIU graduation in May 2021. The room lighting was SO POOR you had trouble reading unless you sat right next to a desk light. It was impossible to use the bathroom for putting on makeup or shaving - there were two small lights on either side of the mirror and room was exceeding dim. Acoustics are really bad. It sounded like you were inside a bowling alley. You could hear doors slamming all night long; people running; large "bangs" (dropping something?) I would NEVER stay here again. Was so tired during the graduation ceremony I was dozing off! This really ruined what should have been a wonderful trip.
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Date of stay: May 2021
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Room Tip: Don't think there are any good rooms here.
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Response from IHG Service, Owner at Holiday Inn Carbondale-Conference Center, an IHG hotel
Responded May 25, 2021
Hi 418rcb, Thank you for leaving feedback. I hope all is well! We are determined to deliver the joy of travel for all. I am sorry to learn about the disturbance you felt from other guests and for any inconvenience the issue with the lighting in your room caused you. IHG Hotels and Resorts sincerely cares about your experience, and I appreciate your time to let us know. I have shared your comments with hotel management, who responded with genuine concern about the impact this had on your stay. I trust that they will ensure a better visit upon your return. Sincerely, Connie D Case Manager IHGService
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Taylor B wrote a review May 2021
Chicago, Illinois7178 contributions5870 helpful votes
My wife and I stayed at the Holiday Inn Carbondale Conference Center when we attended an awards banquet on the Southern Illinois University campus in 2011. It was a good experience so we decided to stay at the same hotel on our most recent visit to Carbondale and the vicinity. Located at 2300 North Reed Station Road, off Route 13, on the direct route from I-57 to Carbondale, it is a three-star hotel and rated No. 1 in the Carbondale area. Although its restaurant is closed during the COVID, its guests still are treated to a heated indoor pool, business center, fitness center, self-laundry facilities and dry cleaning/laundry valet. The guests rooms are what sets this hotel apart from others. We booked a standard King room with king-sized bed, 32-inch HBO definition TV, high speed and wireless internet access, iron and ironing board, mini-refrigerator, work desk, microwave, coffee maker and private bathroom with bathtub and separate walk-in shower. Everything comfort you need after a long and exhausting day of traveling and sight-seeing.
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Date of stay: April 2021
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Room Tip: The standard King guest room is a first-class accommodation
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Turtle13 wrote a review Mar. 2021
Carbondale, Illinois1 contribution
Stayed here to visit family and chose to stay at Holiday Inn due to location, unfortunately we should have known better with choosing a Holiday Inn. Our first clue should have been that the fireplace in the lobby had soot with fingerprints all the way up the wall and the tv that was hung above it even had a dirty picture from soot all the way to the ceiling. The room was dirty and smelled like mildew, the toilet seat was falling off of the toilet and the shower curtain was brown in spots when originally supposed to be white and the ledge along the top of the shower stall was thickly coated with dust. The walls in the room had corrosion and warping along the corners and bottom as if there was significant water damage, which would explain the dirty mildew smell and there was a creamy silicone like substance left on the coffee pot and mini fridge with finger prints along it. And to top it off there were also multiple “prisoner transport vehicles parked out front” which did not make us comfortable to think that an inmate could be spending the night while in custody. Whether that would happen or not, it was not a good look either way. I’d have rather paid less than half of the money that I spent and risked staying at the Comfort Inn across the street.
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Date of stay: March 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Carbondale-Conference Center, an IHG hotel
Responded Apr. 6, 2021
Hi yeye1395, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding room cleanliness, housekeeping service, and comfort. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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United StatesIllinoisCarbondale
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Frequently Asked Questions about Holiday Inn Carbondale-Conference Center, an IHG hotel
Which popular attractions are close to Holiday Inn Carbondale-Conference Center, an IHG hotel?
Nearby attractions include Boo Rochman Memorial Park (6.3 km), SIU Arena (6.3 km), and The Panic Room (0.5 km).
What are some of the property amenities at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Carbondale-Conference Center, an IHG hotel?
Conveniently located restaurants include Quatro's Deep Pan Pizza, Harbaugh's Cafe, and Longbranch Cafe & Bakery.
Are there opportunities to exercise at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Carbondale-Conference Center, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Carbondale-Conference Center, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Holiday Inn Carbondale-Conference Center, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.