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Chicago South Loop Hotel

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Chicago South Loop Hotel
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1,503 Reviews from our TripAdvisor Community

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Showing 1,429: English reviews
Dubuque, Iowa
Reviewed 9 January 2016

I visit this hotel nearly every time I am in Chicago. Each winter I attend a conference at McCormick Place (a brief walk from the hotel). As a frequent early arrival, I have NEVER had any difficulty getting into my room. This past December we even received a most unexpected upgrade. The front desk staff couldn't be more courteous, friendly...

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Helpful?
Thank Brian H
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Brian H, Thank you for taking the time to review our property. We appreciate the five stars! Your continued patronage is very humbling and it is so nice to hear how our hotel is your home away from home. Thank you for sharing your detailed description of your experiences. Your review will be shared with our staff and we...

Columbia, Missouri
Reviewed 6 January 2016

The staff was very polite and helpful, the hotel was very comfortable and clean. I don't have nothing to complain about the hotel itself, the neighborhood was a little weird, but not a deal breaker at all, have in mind that my friends and I returned from the new years eve' from the navy pier by bus sometime around 2AM...

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Helpful?
Thank Raimundo V
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Raimundo V, Thank you for taking the time to review our property. It is wonderful to hear that you found everything from our polite staff and comfortable accommodations to our city's efficient public transportation and New Year's Eve celebration at Navy Pier a winner. We love hearing that! You must come celebrate New Year's Eve again with us. There...

Dallas, Texas
Reviewed 5 January 2016

This was the second time I stayed in this hotel. Just like the first time, the hotel room, the hotel overall was clean, and the staff were friendly. As fate would have it, one of the elevators stopped working, but as soon as I informed a staffer, the problem was immediately taken care of. No complaints.

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Helpful?
Thank Al-Hajj Ayman T
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Al-Hajj Ayman T, Thank you for the four star review. We appreciate your patronage and are delighted you have enjoyed your experiences with us. It is nice you recognized our friendly staff and clean accommodations. Our apologies for any inconvenience you encountered with our inoperable lift. Fortunately, our staff remedied the situation in an expedient manner. Thank you for...

Dar es Salaam, Tanzania
Reviewed 4 January 2016

The room we received was good. Nothing bad, nothing fancy. The staff was friendly, and the location was a short walk to great places to eat in Chinatown and only a few minutes drive to downtown. The water in rooms smelled bad and didn't taste good, but I believe this is a problem with throughout Chicago. My only suggestion would...

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Helpful?
Thank Flotsamlee
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Flotsamlee, Thank you for taking the time to review our property. We appreciate the four star review! It is nice to hear you found our staff friendly and our location ideal for your needs. Our apologies for issues you had with our Chicago water. This is the first complaint I have received about it. There are two vending machines...

Chicago, Illinois
Reviewed 4 January 2016

I was met by Mr. Donny who cared for my luggage. My Receptionist (young black lady) was efficient and accurate in making me feel no worries. My room was decent in appearance and beds were comfortable, but we had a toilet and hot water issue. (Room 507) The party that charged $25 per person cost, was catered to younger people,...

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Helpful?
Thank Constance W
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Constance, Thank you for the five star review! Donny and Yolanda are great assets to our staff and we appreciate your acknowledging them. Your sentiments will be shared with our team. Though our New Year's Eve party was not what you expected, we hope you enjoyed yourself nevertheless. Thank you for your feedback and we hope you visit us...

Reviewed 3 January 2016

Not very friendly staff at check-in problems with my buddy reserve from bookings.com, and they just say to call bookings when they do not know how to log into bookings system. Not very helpful at all.

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Helpful?
Thank Tiago N
Tk K, General Manager at Chicago South Loop Hotel, responded to this review

Greetings Tiago N, Thank you for the review. We appreciate the four stars! Our apologies for any inconvenience you encountered during the check-in process. Regularly, our staff receives accolades for their exemplary customer service. It is disappointing to learn you did not receive this. We shall speak with our staff regarding this matter and are grateful you brought it to...

Saint Louis, Missouri
Reviewed 29 December 2015 via mobile

This little hotel with Jazz-themed decor, a clean and comfortable room, and a warm, engaging and most helpful staff was the secure base from which we made a first time venture into Chicago. First stop was Chinatown, a short walk away. Yvonne, at the desk, recommended a very pleasing restaurant and our host there sent us just up the street...

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Helpful?
Thank donaldasimpson
SouthLoopHotel, Front Office Manager at Chicago South Loop Hotel, responded to this review

Happy New Year's Mr. Simpson - Thank you for taking the time during the busy holiday season to let us know how we are doing. We are glad to hear that you enjoyed your stay with us and that Yvonne was a help to you in experiencing some of the amazing restaurants that Chicago has to offer. Our neighbors in...

Reviewed 27 December 2015

My fiancé and I stayed at this hotel for several days during the Christmas holiday and although we experienced a few minor inconveniences, we would stay here again in a heartbeat. Pros: A super spacious, comfortable deluxe king room that seemed more like a studio apartment (minus the kitchen) than a hotel room; free parking; very friendly and courteous hotel...

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Helpful?
Thank Jamie Y
SouthLoopHotel, Front Office Manager at Chicago South Loop Hotel, responded to this review

We are glad to hear that even though you did experience a few minor bumps during your stay that we will be seeing you in the future. While it is unfortunate that these things happen, we do work hard to ensure that reviews like yours are our focus to continually improve upon and work towards perfection. While Chicago is an...

Scottville, MI
Reviewed 24 December 2015

This hotel is in an older neighborhood and at first sight seems to be less than what I wanted. But on entering the building I was met with beautiful surroundings, music themed artwork ( I teach music), and a friendly and attractive staff. They let us check in early, which was even better! Our room was spacious, with two queen...

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Helpful?
Thank tomtuba1956
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings tomtuba1956, Thank you for taking the time to review our property. We appreciate the five stars! I am delighted to hear you had such a wonderful experience with us. It seems that everything from our friendly staff and lobby decor to our spacious accommodations and complimentary parking suited you. That is what we love to hear! Should your travels...

Ellicott City, Maryland
Reviewed 24 December 2015

There were a few problems with my room. The heat was not on and not working on a very cold night. Luckily, I pushed the Reset button and the heat came on. The tv was not receiving a signal, so a member of the team was sent to fix it. Good news: the bed was wonderful, the parking was free,...

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Helpful?
Thank Courtney B
Tk K, Manager at Chicago South Loop Hotel, responded to this review

Greetings Courtney B, We appreciate your taking the time to share your thoughts about your recent visit with us. It is nice to hear you found our beds comfortable, complimentary parking of value and pricing affordable. Our apologies for the heat and television problems you experienced. We are glad those missteps were rectified in a timely fashion. When the temperature...

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Deluxe Double Queen (35)
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience all of the vibrant energy and excitement of Chicago, when you stay at the Chicago South Loop Hotel. Ideally located near McCormick Place and just minutes away from attractions like the Shedd Aquarium, Millennium Park, Navy Pier, Chinatown, and Magnificent Mile shopping, our sophisticated boutique hotel offers the perfect combination of classic style, impeccable guests services and a prime location in the heart of Chicago's historic Bronzeville District. Whether you're visiting the Windy City for business or pleasure, you'll enjoy modernized and spacious guestrooms, central location and fabulous service from our welcoming hotel staff. ... more   less 

Additional Information about Chicago South Loop Hotel

Address: 11 West 26th Street, South State Street and W 26th St, Chicago, IL 60616-5093
Region: United States > Illinois > Chicago
Price Range: $135 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chicago South Loop Hotel 3*
Number of rooms: 232
Reservation Options:
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Hotel Style:
#28 Spa Hotel in Chicago
#89 Family Hotel in Chicago
#93 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Chicago South Loop Hotel staff and other travellers.
28 questions
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2 months ago
Saint Paul, Minnesota
over a year ago
2 months ago

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Questions? Get answers from Chicago South Loop Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a couch as well as a sitting chair.”
bigtractor, 22 Apr 2017 | Read review
“Don't be afraid to ask questions.”
jamesaG9509EL, 14 Apr 2017 | Read review
“The corner rooms are huge with nice views.”
chongo49, 5 Apr 2017 | Read review
“Bring your own pillows if your picky”
flying_babyb, 3 Apr 2017 | Read review
“Room 432 has a cool view”
bigspotjh, 2 Apr 2017 | Read review
5 of 5