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Hilton Garden Inn Chicago Downtown/Magnificent Mile

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#53 of 187 Hotels in Chicago
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Hilton Garden Inn Chicago Downtown\/Magnificent Mile
Hilton Garden Inn Chicago Downtown/Magnificent Mile
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2,012 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Chicago Downtown/Magnificent Mile
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Showing 1,879: English reviews
Texas
Reviewed 15 July 2015

Great location by Metro, dining, shopping, you name it. Internet worked ok (the 'free' version), room clean and quiet. However, nothing outstanding for its class, and actually somewhat disappointing in parts: lack of any HD channels make TV watching a torture, especially if you are into sports (Hilton, don't be too cheap). Displaying a $5 water bottle in the room...

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Helpful?
1Thank MsafiriTexas
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear MsafiriTexas Thank you for your feedback regarding your recent stay experience with us. Your comments will help us move towards perfection. It was our pleasure to serve you and we look forward to having the opportunity to welcome you back again soon!

Brooklyn, New York
Reviewed 15 July 2015 via mobile

Always a pleasure to stay at the Hilton garden inn Chicago downtown. Staff is friendly, service is good, rooms are spacious and clean. Breakfast is nothing special. Highly recommended for any business traveler.

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Helpful?
Thank DTI2014
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear DTI2014, Thank you for taking your time to write about your recent stay at our hotel. We are pleased to have served you and appreciate your great comments about our staff. We thank you for choosing Hilton Garden Inn Chicago Downtown and hope to welcome you back again soon.

United States
Reviewed 14 July 2015

We were told via memo on the desk when we arrived in our room that there would be no water available between 11pm and 6am. A memo on the desk: not when I made reservations, not when I confirmed the reservation, not even when I checked in at the front desk. Needless to say, knowing there would be no plumbing...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carol K
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear Carol K, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry for any inconvenience you had experienced for not having hot water the night we had to codact some emergency pluming work. I can only imagine the frustration and we regret what...

Fairfax, Virginia
Reviewed 14 July 2015

Best location! Close to the restaurants, sightseeings, stores and conference place. The room is spacious and clean . The bed and pillows are comfortable. The front desk staffs are very helpful and knowledgeable. The cleaners and the doormen did their job very well. Thank you!

Review collected in partnership with Hilton Garden Inn
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Thank Agnes154
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you so much for sharing this wonderful review of The Hilton Garden Inn Downtown Chicago. I am happy to see that you enjoyed our great customer service and our fantastic location certainly does make us the perfect choice when looking to explore the city. Hope to see you back soon.

Kewanee, Illinois
Reviewed 12 July 2015 via mobile

The Hilton Garden Inn is in an excellent location. Plenty of shopping and dining choices nearby. Red line right outside front entrance making it easy to get to Wrigley Field. Hotel was very clean and all staff we encountered were friendly. Wouldn't hesitate to stay here again!

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Helpful?
Thank Sherry C
Timothy G, Hotel Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear Sherry C. Thank you so much for sharing this wonderful review of The Hilton Garden Inn Downtown Chicago. I am happy to see that you enjoyed our great customer service and our fantastic location certainly does make us the perfect choice when looking to explore the city. Hope to see you back soon.

Manasquan, United States
Reviewed 12 July 2015

Fine Hilton Inn in superb location in the river north / loop area. Leave car home to exp to park. Staff very courteous and helpful. Great available breakfast buffet. Internet access good most times, fitness area basic stuff and indoor pool a nice amenity but could have been a bit larger.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Joseph D
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear Joseph D, Thank you for taking you time to write about your recent stay at our hotel. We are happy to know that you enjoyed your stay and our staff was helpful and courteous. Our guests' comments help us move towards perfection and we are happy that we were at your service. We hope to serve you again in...

Lexington, United States
Reviewed 10 July 2015

We have stayed at this Hilton Garden Inn before on our visits to Chicago. We like it because it is so close to the train entrance (just a few steps), and is connected to the Weber Grill Restaurant where we always get a great breakfast. This time we had a very pleasant surprise - a gem of a housekeeper. We...

Review collected in partnership with Hilton Garden Inn
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Helpful?
2Thank Donna S
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear Donna S, Thank you for your wonderful comments regarding your recent stay with us and I’m glad our housekeeper Mirela was able exceed your expectations. We strive to provide the best in guest services. We hope to serve you again soon and thank you for taking the time to write a trip advisor review

Colorado Springs, United States
Reviewed 9 July 2015

In town for 4th of July and Grateful Dead Concert. Hotel generally met usual Hilton Garden expectations, but was disappointed with poor WiFi connectivity and very noisy air conditioner. Also, there was a LOT of street noise, loud throughout the night even though we were on the 22nd floor, but I wouldn't say that was necessarily the hotel's fault. Couldn't...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John U
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear John U, Thank you for talking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the internet connection and the noise. We are happy to inform you that we are in process of upgrading the internet. We hope you will consider staying...

Rapid City, South Dakota
Reviewed 9 July 2015

Don't let the price fool you - this is a basic Super 8 room (no offense to Super 8) in a good location. We paid $372/night, which did not include the $52 per night tax. And then you need to add parking. The drinking glasses and coffee cups were paper and plastic. If the closet door was open, you could...

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Helpful?
Thank BHMaggie
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Dear BHMaggie, I am disappointed to hear that you felt the price was too high for your stay at our hotel, as we strive to be comparable to the prices in the area. We sincerely appreciate your feedback and we're very sorry about the room note getting cleaned early in the day. We will take your comments under consideration as...

Guilderland, New York
Reviewed 9 July 2015

This is a nice hotel in a great location on the magnificent mile. There are restaurants and bars nearby. The hotel was comfortable and pretty reasonably priced. They WOULD NOT give me my Hilton Honors points because I did not pay for the room through Hilton directly, which I think is very wrong and petty

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Helpful?
Thank Judy B
Suzana S, Front Desk Manager at Hilton Garden Inn Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking your time to share your experience at our hotel. We appreciate your feedback and we thank you for choosing us. We hope to welcome you back in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just off the Magnificent Mile in the heart of downtown Chicago, the Hilton Garden Inn has everything you need, just where you need it!Enjoy juicy steaks and burgers right off the grill at Chicago’s very own Weber Grill or just relax with a drink at Smoky Joes Bar located inside the hotel. Keep caffeinated with our very own Starbucks located right in the lobby. Over 200 restaurants and bars including Rock Bottom Brewery, Harry Caray’s, Cantina Laredo Mexican Cuisine, and Chicago’s newest addition Michael Jordan’s Steakhouse are all within walking distance.Many of Chicago’s unique entertainment options are in our neighborhood like world famous Navy Pier, endless shopping on the Magnificent Mile, Second City Comedy Club, Comedy Sports, Chicago Theatre, Apollo Theatre and so much more. ... more   less 

Additional Information about Hilton Garden Inn Chicago Downtown/Magnificent Mile

Address: 10 E. Grand Avenue, Chicago, IL 60611-3506
Region: United States > Illinois > Chicago
Price Range: $191 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago Downtown/Magnificent Mile 3*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Priceline and Orbitz so you can book your Hilton Garden Inn Chicago Downtown/Magnificent Mile reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chicago Downtown Magnificent Mile Hotel Chicago
Hilton Chicago
Hotel Style:
#33 Romantic Hotel in Chicago
#35 Business Hotel in Chicago
#35 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and other travellers.
23 questions
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Brandon, Florida
over a year ago
Hutchinson MN
9 months ago
Waunakee, Wisconsin
Los Angeles, California
over a year ago
Chicago, Illinois
4 days ago

See all questions (23)

Questions? Get answers from Hilton Garden Inn Chicago Downtown/Magnificent Mile staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tell them you want a room on the interior - facing the parking garage. There will be no great view but it will be quieter.”
 of 5 bubbles troyl280, 20 Mar 2017 | Read review
“Higher floors :D”
 of 5 bubbles 445maheshs, 8 Mar 2017 | Read review
“Ask for high floors”
 of 5 bubbles tajj2013, 1 Mar 2017 | Read review
“when you are a group of three the mini suite (same room with three beds) good for night time visiting before off to sleep.”
 of 5 bubbles philphylli, 8 Feb 2017 | Read review
“We have not stayed in a bad room there ever but choose Valet parking! Its worth it!”
  • Compliments of Soumia and our Birthday and Valentines Stay
 of 5 bubbles Flyingphoto, 8 Feb 2017 | Read review
5 of 5