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Palmer House A Hilton Hotel

9,539 reviews
#105 of 191 Hotels in Chicago
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Traveller (2585)
Room & Suite (987)
Dining (138)
Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(401 reviews)
“empire room”(147 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (9,539)Write a Review
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3,513
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Show reviews that mention
All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hotellarger roomdowntown chicagotwo double beds
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11 - 15 of 9,030 reviews
Reviewed 6 days ago via mobile

I visited with my husband the week of February 8th through the 16th and had a wonderful time. I was attending a residency for school, which apparently caused congestion in the elevators. Having access to the executive elevator was truly a game changer. Overall staff...More

Thank Chelsea R
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. It...More

Reviewed 6 days ago

We attended an event in their grand ballroom. It is a gorgeous hotel with a GRAND Ballroom with a wrap-around balcony overlooking the dancefloor. The event was a smashing success. We stayed on the executive floor - well worth the extra $20/night. That gave us...More

Thank tdogdo
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House. Not only do we appreciate hearing from you, but we know that other users will truly find your comments helpful in making their decision to stay with us! Also, we are...More

Reviewed 6 days ago via mobile

The Palmer House Hotel has great history beautiful mural on the check in level. The Lobby Bar is somewhat okay when it's busy not so great. Which seems to be quite a bit because you have people coming in all over and the limited seating...More

Thank Rebecca C
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. We...More

Reviewed 1 week ago

This stay was okay. Not being told I had to pay an extra $50 a night for charges that might come up had me frustrated. But I believe it was paid back the next day. The room was nice, it was just set up weird!More

Review collected in partnership with Hilton Hotels & Resorts
Thank kendra2347
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. As a standard to our hotel and most hotels, there is an additional amount authorized...More

Reviewed 1 week ago

Stayed here on business and loved it! The lobby is absolutely breathtaking! I am a Hilton Honors member, and was able to use the app the select my room. If you do this, you can very obviously see which rooms are bigger/smaller, etc. My room...More

Thank TOzzy21
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. Thank...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$122 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#64 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#64 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2585)
Room & Suite (987)
Dining (138)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (40)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
LMHW
30 January 2018|
AnswerShow all 7 answers
Response from JoBelleChicago |
We’re here now and the Executive Club is terrible. I’ve experienced many clubs and this is by far the worst. The ‘evening appetizers’ were not appetizers but some horrible Chinese food. I mean awful orange chicken, a stir... More
1
Vote
Robert C
1 January 2018|
AnswerShow all 6 answers
Response from Ishawa S | Property representative |
Hello Robert C , I must say that I'm truly puzzled by your question for two reasons. I cant speak to other Executive floors that you have experienced and our employees are very friendly and personable. Please ask for... More
0
Votes
Lisa H
26 December 2017|
AnswerShow all 12 answers
Response from mbm5389 | Reviewed this property |
You can use valet parking that I think you reserve thru the Palmer House. We used SpotHero App to find public parking. Turned out it was the same garage as the valet uses. (124 S Wabash Ave). It is exclusive for Palmer... More
1
Vote
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Room Tips
"Go for the Executive Room"
Read review
"If you can, stay on an executive floor"
Read review
"Be a Hilton Honors member & use the app to select your room ahead of time."
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"Inside rooms are quiet with no street noise"
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