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The Ritz-Carlton, Chicago

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#37 of 187 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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2,142 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
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Fort Lauderdale, Florida
Reviewed yesterday NEW

All I can say is wow, these guys truly define customer service. Stayed here last week, never having visited Chicago, and was amazed at the accommodating and friendly staff. Our experience began with the warm greeting by the staff at the front door. Checking in was a piece of cake, Brendan and Rosemary going above and beyond to make sure...

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Helpful?
Thank kgreene821
Los Angeles, California
Reviewed yesterday NEW

This is my favorite place to stay in Chicago. The service is great, the rooms are fantastic, and they recently renovated the fitness center. The fitness center is one of the best hotel fitness centers I've seen!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 989jaredc
Reviewed 2 days ago NEWvia mobile

Perfect location with excellent customer service ! Breakfast with a view ! Bed was super comfortable and room was very clean. We had a nice city view with a partial view of the Navy Pier. Recommend to anyone visiting Chicago.

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Thank arjetm
Boise, Idaho
Reviewed 2 days ago NEW

My wife and I were in Chicago last week. Great Location! The staff bent over backwards to help us. They even put a small fridge in our room. I loved it! Laura at the Front Desk was amazing. She sent up a bottle of Champagne for our anniversary. Mark the bellman set us up with the house car when we...

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Thank KeithROwen
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear KeithROwen, Thank you for your review on TripAdvisor and your kind words about Laura and Mark. I will pass along your comments to our front desk staff. I am so pleased to hear you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Indianapolis, United States
Reviewed 2 days ago NEW

It's nice the hotel is so close to the Water Place for shopping. However, I feel like the rooms need to be updated. Look and feel are outdated and the quality of the tv channels is subpar. Service is still great.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Patricia N
Reviewed 2 days ago NEWvia mobile

Starting with the good: The only good thing I can say about the hotel is the food was as great as I remember. Unfortunately I'll have to specify that I am referring to the breakfast ONLY. the lunch and dinner menu wasn't bad but it wasn't impressive either. Now onto the criticism: I've stayed at this property five or six...

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Thank Trey S
Cedar Rapids, Iowa
Reviewed 4 days ago NEW

Thank you for an incredible visit! We will return!!! From the personal efficient check in to the help from staff with luggage-- so seamless and friendly. No attitudes. Staff truly enjoyed their work and it shows nicely.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank G H
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear G H, Thank you for review on TripAdvisor, we truly appreciate your kind words. Guest comfort is of our top priority, and we are delighted to hear your needs were met by our Ladies and Gentlemen. We look forward to welcoming you back soon. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

london
Reviewed 4 days ago NEW

Nice rooms, but bathrooms a little under par, the hotel was being refurbished, so no pool. and no one told me about the "lobby" which is not obvious, when checking out I was told about it, but never mind, Service great as always... one hotel chain that always delivers. pity no club lounge for Gold and Platinum members, you have...

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1Thank Givemeaholiday
Laurel, Maryland
Reviewed 1 week ago NEW

We had a outstanding experience at the Ritz-Carlton Chicago. The staff at the hotel was excellent. The location is awesome, the food is delicious, the quality of the amenities are was beyond our expectations.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank D3311YCsamanthaj
Dallas, Texas
Reviewed 1 week ago

My review for this stay is less than average. Hotel is in the middle of a remodel and the staff is doing the best they can with what they have to work with. It used to be a lovely, distinguished hotel, I'm afraid they are updating to a colder more modern feel. Will have to wait and see. It's a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank 53patti02
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear 53patti02, Thank you for your review on TripAdvisor. I'm pleased to hear you were able to enjoy the convenience of our location. We are excited about the upcoming developments that will be happening at our property, and hope we get the opportunity to extend a warm welcome back to you in the future. Sincerely, Karl Budnik Hotel Manager The...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $341 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Spa Hotel in Chicago
#15 Family Hotel in Chicago
#25 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
11 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor if possible, great view of the city!”
 of 5 bubbles kgreene821, 23 Mar 2017 | Read review
“Ask for rooms with lake views or city views depending on which you want.”
 of 5 bubbles joannebA7962HC, 8 Mar 2017 | Read review
“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, 13 Jan 2017 | Read review
“stay in a suite”
 of 5 bubbles jigisap, 3 Jan 2017 | Read review
5 of 5