Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Comfort and productivity come together where the river meets the lake at Swissotel Chicago. Swissotel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 662 guest rooms or 42 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have one on-site restaurant, hotel bar, and a penthouse fitness centre.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, Swissotel Chicago garners praise from guests for its central position that offers both safety and easy access to attractions, along with scenic vistas. The amenities, including a well-equipped gym and inviting atmosphere, contribute to the hotel's charm, although some travelers have expressed disappointment with additional fees.
Rooms are celebrated for their cleanliness and comfort, yet there are occasional remarks about the need for better maintenance. Overall, the hotel's service receives accolades for staff attentiveness, enhancing the Swissotel experience.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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The Swissotel in Chicago was absolutely amazing. The room was extremely spacious, the bed was comfortable, the view of the Chicago River was breathtaking. The food and drinks were delicious and service was topknotch. Highly recommend for personal or business trips.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Oct 2, 2024
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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The purpose of our trip was to bring my eleven year old to Chicago for the first time. I was selective when I chose our hotel. Location was critical as were quality and reputation. The Swissotel checked all of those boxes. The Millennium Park location was excellent for accessing the Mile, Navy Pier and the trains. The hotel itself is modern and beautiful. The rooms are nicely appointed with comfortable beds and linens, and we were greeted with smiles from every staff member with whom we came in contact. It's a excellent representation of what you would expect from this brand. The upgraded room and teddy bear for my daughter were sincerely appreciated surprises! Watching my daughter's face as she took in the views of skyscrapers and the lake, made for a priceless memory. Thank you, Swissotel! We'll certainly see you again.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Jul 8, 2024
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swissotel Chicago met all my standards for an excellent stay during a conference and for leisure. The location is in downtown and I could walk to many attractions nearby, my room was spacious and had a great view of the Ferris wheel at navy pier and other beautiful rooftops. The robe, the electric kettle to make tea, the spacious desk to work on, I felt very comfortable. I also got to work out at the gym at the top floor which has a great view but more importantly: so much equipment! Loved it! Jeanite from housekeeping was so gracious and kind, she would greet me every morning and asked if I needed anything. There was only one day I needed a room refresh and just wanted my trash empty, new towels and my bed made, didn’t want her or anyone else to waste their time doing extra. Jeanite was so sweet, left me extra toiletries, tidied up more than I needed, but I appreciated it so much, I felt cared for. A woman at check in, I wish I got her name, but she has beautiful, soft “pinkish” hair was so nice and accommodating when I asked if I could do a half hour late check out cause of a meeting I carelessly scheduled on California time and she was so kind and gave me a whole extra hour! I would 100% stay here again! Plus it was so nice and easy getting back to my room in between workshop sessions or if I needed to grab anything.
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Jul 25, 2023
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Jeanite and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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These reviews are machine translated from their original language. Show machine translations?
@ Swissôtel / Alfredo Batio: BEFORE inserting your standard answer («Good day, Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and thank you for choosing to stay with us»), read the reviews and answer the points mentioned in them.
The location of the hotel is very good, you can reach a lot on foot. The entrance is unkempt: The Bell Boys spit on the floor, are unkemptly dressed and often busy with their mobile phones. In the empty flower beds/wells in front of the hotel, cigarettes are littered with garbage.
At check-in, something is told on the surface and discreetly pointed out to the resort fee (USD 25 per day – The services are a joke: 15 USD F&B credit per day (not cumulative) etc. This resort fee is probably meant to convey to guests that they will receive something).
The room is old and therefore has nothing, if anything, to do with «contemporary», «freshness» or «vitality». You feel like you're in an old Hilton. Cleanliness is below average (hair in bed, stains on the terry linen). Why not manage to install some international sockets in the rooms here? You can do that in Western Europe too...
Switzerland stands for Nespresso and decent coffee. SwissĂ´tel Chicago uses cheap filter coffee pads in the rooms.
Another "highlight" is that not even a bottle of water is provided. Of course, Tetrapacks are available for purchase in the room: 6 USD for 0.5 liters, 10 USD for 1.0 liters – pure rip-off or is this the “vitality” lived by Swissôtel?
The bathroom is dark/old-baked and the shower cubicle is leaky (incorrect construction), so the bathrooms are swollen, but nothing is repaired here.
The gym is generous, but there is no disinfectant material to disinfect the equipment.
Email to the hotel were not answered before arrival. You probably just don't need it, as the location and the name attracts business people and tourists.
Conclusion: I've been to many SwissĂ´tels before, but this in Chicago has nothing to do with SwissĂ´tel. Now I am curious to see what Mr Alfredo Batio answers...
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Automatically translated
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the Swissotel I remember upon check in, I noticed we didn't have enough towels for everyone in our room so I requested towels upon our return that evening as we'd been traveling and touring the city. I would have been fine taking them with us but the agent I spoke to made a note and stated he'd send them up. I was tired and had been traveling, over an hour later I was unable to shower because I let my kids and husband use the very incomplete sets we had. I called service and concierge and no one answered. This is a nice hotel and we paid nice rates to stay here, a bare minimum expectation is that every person would have their own, clean towel. The next day I stopped by the front desk and shared my experience with an agent who said she'd send towels right up. Again, after being out all day, we come back to exactly two sets of towels and our room hadn't been serviced (all of last nights towels were still on the floor)?! I went down again and asked to speak to the manager and was questioned about if I had "do not disturb sign out"? Side-eye After we went through that, she said she'd send towels and service up, the housekeeping manager came up and said there was no one to clean the room and again inquired about our "do not disturb" sign, I guess accountability doesn't exist here, another side eye, but says she'll have someone else come bring towels. Sounds like a bunch of excuses for their dropped balls, small things that could've been handled have snowballed into making me regret booking two rooms here for our family trip this weekend. So much for customer service recovery.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Jul 10, 2024
Good day, Thank you for taking the time to tell us about your experience at the SwissĂ´tel Chicago. At SwissĂ´tel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and thank you for choosing to stay with us.
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We booked the Swissotel chicago after we had an amazing time in one of their partner hotels Novotel Tergarden Berlin. As a family we were there to support my wife in the Chicago marathon
as the hotel is well positioned for the start/finish line. Upon check in at the Swissotel chicago the front of house member of staff informed us that on top of are Bill we also had to pay $20 a night urban fee Plus $100 a night deposit for any damages that might occur in are room during are stay which added another $480 to are bill. We also got informed that if we choose not to need are room cleaned we would receive $10 a day refund after check out. After we received this information I presented the invoice we received for are stay which did not mention the $100 damages fee,after I had explained this to the front of house employee we responded by say that it was a standard free that All hotels charge and that I should of done my research on the Swissotel to know that they change $100 a night damages fee. He then called over his supervisor to talk to me as he told me that talking to my family was above his pay grade. When the supervisor came over she nicely explained what the extra charges were for and I then mentioned to her that she was helpful to my family unlike her
colleague, upon telling her this the her colleague then called me a Liar. After we checked in we just wanted to start are 4 day trip in Chicago, on the first full day we left out the room door card asking for are room not to be cleaned but on the second and third day we took in the card and also phoned the front desk on the third day asking for are room to be cleaned which never happened for the whole time we stayed in the Swissotel as you can imagine we were low on towels and other supplies for the bathroom. As my wife was running the marathon on the Sunday I had stopped by the reception on Friday asking if they were putting on an early breakfast as the marathon runner's had to be at the start area at 5.30 am. I first asked the
breakfast staff and they told me that breakfast was from 6 am and I explained about the marathon which his response was a shrug of his shoulders. I then asked the reception and they confirmed breakfast would be from 6am but advised me to us Dunkin donuts they were open 24h which I did on the Sunday. So on the Sunday I walked to Dunkin donuts to get my wife a bagel before her marathon then returned to the hotel with the bagel. After having breakfast in are room from Dunkin donuts we then headed done out of the hotel at 5am only to find that the hotel were putting on an early breakfast after telling us that they would not have a early marathon breakfast. The bottom line is when you arrive and check in to the Swissotel and they tell you that you need to pay for you room plus a security deposit and a urban fee on top of what you had been quoted just say that is no problem and give them your money because if you question them about any of the extra expenses they will make your stay with them a trip from HELL.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Dec 9, 2022
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. We are sorry to hear that we were unable to provide you with an elevated experience. Thank you for choosing to stay with us
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This hotel does not live up to the expectations provided on the Swissotel site in any way. The one nice thing is the fitness center, obviously new. Every window I looked out of was covered in spiders, even on the 29th floor where we stayed. The in-room coffee is awful, only dark roast available and weak, and no decaf tea, and powdered cream. Seriously? Airlines don't even do that anymore. The decor is a mish-mash. Only one robe provided when the reservation said two people, and the one robe had rips in it, as do the duvets. There's no full length mirror. Bathroom counter space is tiny and yet there is both a tub and a separate shower. The shower's shower head doesn't stay up so you literally can't stand underneath it. Just a total disappointment apart from the nice view (viewing it through spiderwebs). Seriously, hire window washers!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Jul 12, 2024
Good day, Thank you for taking the time to tell us about your experience at the SwissĂ´tel Chicago. At SwissĂ´tel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous hotel and hospitality! My husband and I came from the UK for 6 nights to celebrate his 50th birthday. I had been in contact with the lovely Jean prior to arrival and he made sure we had a fantastic room, he had arranged for the biggest slice of chocolate cake and housekeeping had left balloons and other goodies for us. Such a lovely welcome, we can't thank you enough! We had a room on the 32nd floor and it was perfect, comfy and cosy, lovely coffee machine and the views were amazing. We slept like babies. The whole team of staff was welcoming and friendly. The hotel was immaculate throughout, and the christmas decorations were starting to go up, and they were beautiful. We had food and drinks at Amuse and at The Palm, and both were very good. The location was perfect, easy walking distance to most things (weather permitting of course) taxis are readily available though for the wet and windy days! Hopefully, we will be back to see you again someday
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Dec 3, 2024
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Jean and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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I cannot say enough good things about my recent stay at the Swissotel Chicago. The location is perfect, easily walkable to every major tourist site. The views of the lake and river are incomparable. Our room was incredibly spacious, impeccably clean, and the one time we had to call down to housekeeping for additional bath products, they were at our door in 5 minutes. Special shout-out to Melissa Marion, the Executive Operations Administrator & Loyalty Program Manager, who was so beautifully responsive to emails and went above and beyond to make our stay nothing short of magical. If you want a first-class experience in the best location in the (most beautiful, in my opinion) city, please stay at Swissotel.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alfred Batio, Owner at Swissotel Chicago
Responded Sep 5, 2024
Good day, We very much appreciate your comments regarding your stay at the SwissĂ´tel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Melissa and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us
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I went for my 26th birthday and first thing first, check in was so smooth. Daisy was so sweet. She end up having to upgrade our room due to over booking. I am assuming because of an event because there was so many kids there but she made sure we understood and that we were going to be fine. I was on the 26 floor lol funny right because I turn 26 but anyway we had a room that was beautiful. Windows all around including the bathroom. The room was warm and cozy and when I called for room service they came with no problem. Check out was amazing. No one knocked at our door at all. We wasn’t not bugged not one time. Valet was smooth as well. I definitely recommend valet parking. They have self park but I recommend valet 100% The deposit was 200 for 3 days 2 nights. Valet was 87 dollars per night which it came out the deposit so we didn’t have to worry about it. We were able to take the car in and out all day without an extra charge. They had a fitness center which was nice. The shower was amazing. It was the best hotel I ever stayed at. I will definitely be back for sure. If you are wondering where to stay with a good view this is definitely top tier hotel. I would recommend this hotel for literally anything. The price is worth it.
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip: Make sure everything is ready to go when you arrive. Have your game plan don’t be all over the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Marion, Guest Services / Front Office at Swissotel Chicago
Responded 5 days ago
Dear Ayrre B, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Daisy. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to SwissĂ´tel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager
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Not by anyone from the hotel. You will need to make your own arrangements.
From personal experience the pre-booked car service (link on O'Hare/Midway website)/is quite expensive. You are better off taking a cab or even better the 'L'.
There are more places to choose from in the Chicago area.
PRICE RANGE
C$259 - C$498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel chicago hotel chicago, swissotel hotel chicago, chicago swissotel hotel
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
662
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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