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Swissotel Chicago

Booking.comUS$292*
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#61 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
06/06/2017 07/06/2017
1 room 2 adults 0 children
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Swissotel Chicago
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3,886 Reviews from our TripAdvisor Community

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Showing 3,665: English reviews
Elkhart, Indiana
Reviewed 8 August 2015

We had a great fundraiser auction for the LLS performed by Scheerer McCulloch Auctioneers the night before. The event was in the hotel ballroom. The dinner, service and room was top notch. Stayed on the 17th floor, nice view.

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Helpful?
Thank Mik A
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your review! We're glad you enjoyed your view, dinner and service. We hope to see you again soon. Kind regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312)-268-8255

Chicago
Reviewed 7 August 2015

This hotel has a wonderful staff that will assist you with your needs. From the maid service to the room service they are friendly and accommodating. It is in the perfect location for shopping on michigan ave or going to grant park for site seeing! We stayed there during lollapalooza so it was very busy but it was the perfect...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Barri A
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Barri, We're so glad you chose to stay at our hotel, and that you enjoyed your time with us. It's great to know that you thought so highly of our staff, as well as our location in the city. We are quite fortunate to be so close to the city's main attractions! I do want to make a note...

Jacksonville FL
Reviewed 7 August 2015

Beware the Green Program unless you really don't care whether or not your room is cleaned at all during your stay. Here's my story, for an otherwise wonderful, quiet, courteous, enjoyable stay: My problem was with the "Green Service" and resulting housekeeping choices, or lack thereof. I stayed four nights. The first evening, I called the front desk and had...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Bernerlover
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your 4-star review, despite the setbacks that you provided. There was clearly some miscommunication on our end in regards to your request, and we should have been able to handle them appropriately. Thank you for your understanding, and please know that we will follow-up with our team to make improvements in this regard. If you...

Metro Manila, Philippines
Reviewed 7 August 2015

Centrally located near The Magnificent Mile (shopping along Michigan Ave.), Millennium Park, and downtown Chicago, our family stayed in a Corner LIfestyle Suite connecting to a Classic Double Room. The former had a living room and bedroom, with 2 bathrooms. We had outstanding views of the Chicago River (with boats passing by), Navy Pier (with its iconic ferris wheel), 360...

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Helpful?
Thank Ricky G
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Ricky, We're so happy that you enjoyed your stay at our hotel! Thank you for your review--we hope to see you again soon. Kind regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312)-268-8255

Reviewed 6 August 2015

Traveling for business and the stated conference rate was conveniently sold out when I made the reservation. The receptionist talked me into "upgrading" to what was promised to be a larger room. Upon arrival I discovered that its the exact same room, but I'm being charged for the view. Getting to my room I discover that my "view" is of...

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Helpful?
Thank Jayesimp
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, It sounds like there was a bit of miscommunication regarding your stay. Would you please reach me at the number below? We would love for the chance to follow up with you personally. Kind regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312)-268-8255

Reviewed 6 August 2015

I recently spent three nights here on business. If you begin your day with an early workout, this hotel is unparalleled from any other Chicago properties in which I've stayed. In their penthouse gym you'll be inspired by a 360 degree panoramic view of Chicago from 40 plus stories up. Best taken in at dawn as the sun rises over...

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Helpful?
Thank Stephen R
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Stephen, We're glad you enjoyed the view from our Penthouse Fitness Centre! Did you know that our hotel offers boot camps and guided morning runs for our guests as well? It's another way to enjoy a morning workout--we would love it if you joined us on your next stay. Kind regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312)-268-8255

Appleton
Reviewed 6 August 2015

The valet service is extremely expensive and does not have there act together. But the actual hotel and staff (including valet staff) are kind, professional and knowledgeable. I recommend this hotel if you fly into Chicago.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Charles S
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Charles, Thank you for your recommendation, and for your compliments to our staff. "Kind, professional and knowledgeable" is what we strive for! We are, however, sorry for the valet service you experienced. If you have any specific feedback for us, please contact me at the number below--we would love to know more about what we can be doing better....

Winston-Salem, NC
Reviewed 6 August 2015

The Swissôtel in Chicago is triangular wonder overlooking both the Chicago River and Lake Michigan. It's on the less-congested side of a very busy road, Wacker Dr. In fact it's on the upper track of a very limited overpass that is only for Swisshôtel, and one other apartment building. It ends there after. Interesting and beneficial. The check in was...

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Helpful?
1Thank ScorpioNC
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, We're glad you and your wife enjoyed your stay with us! The view from our Corner King rooms is definitely a highlight for many of our guests, and it sounds like it was for you both as well. There truly is nothing like watching the sun rise over Lake Michigan. We wish we would have been able to...

new york
Reviewed 6 August 2015

My husband and I stayed here for five nights in July. The building is impressive from outside. Check in was a breeze. The hotel employee who checked us in was extremely professional and charming. They accommodated our request for a high floor room (36th floor) away from the elevator. We were offered an upgrade (for a fee) but declined and...

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Helpful?
Thank havebeachwilltravel
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your kind and thoughtful review! It looks like you were able to take advantage of the location while you were here, which is great. The views from our guest rooms and Penthouse Fitness Centre are definitely unique to our hotel--they never get old, even for our staff. Thank you again for your review. We hope...

Statesboro, Georgia
Reviewed 5 August 2015

I stayed at this hotel on a business trip, and I was pleasantly surprised. The staff was extremely friendly. I appreciated the ability to check in prior to arrival since we had a late flight. It made the check-in process extremely easy once we arrived at the hotel. The hotel walls are angled in a way that from our room,...

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Helpful?
Thank Jennifer M
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Jennifer, "Wonderful" is certainly a word we strive for when it comes to service, and we're glad to know that that was your experience with us! Thank you for your detailed review--we were happy to host you, and it's great that you got to take advantage of our location and explore the city while you were here. I want...

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06/06/2017 07/06/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $251 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is off Upper Wacker . Its confusing to GPS. Use Hotels specific directions to find.”
JilliansDad, 25 May 2017 | Read review
“Weird elevator system where you have to type in your floor number before an elevator comes.”
550marien, 18 May 2017 | Read review
“All floors facing the lake.”
RichardG1934, 15 May 2017 | Read review
“Best views are rooms facing North, East, and South”
  • I had access to view a double room; clean and great views.
  • Suite walk in view.
J9670DCvanessac, 10 May 2017 | Read review
“Lakeside view is awesome”
719ellenp, 8 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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