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Swissotel Chicago

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#65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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Swissotel Chicago
Swissotel Chicago
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3,727 Reviews from our TripAdvisor Community

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Showing 3,512: English reviews
Pittsburgh
Reviewed 2 May 2015

I've stayed here a couple of times, for a visit to University of Chicago, and for a couple of downtown conferences. It is convenient, attractive, well-maintained and reasonably priced as a downtown hotel.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Brian J
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Brian, We're glad you were able to stay with us on your visit to Chicago, and that you were happy with your experience at our hotel. We hope you will choose to stay with us again on your next trip to Chicago! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Key West, Florida
Reviewed 1 May 2015

Stayed one night at the Swissotel in a corner room. The views out the window were so great I hated to close the blinds that night. The room was very comfortable and had lots of open space. Not your typical hotel room!

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Helpful?
Thank Phyllis C
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Phyllis, Thank you for leaving us your review. Our guests often tell us that they enjoy the view from their rooms, especially in the Corner King rooms. We hope to see you again on your next trip to Chicago. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

New York City
Reviewed 1 May 2015 via mobile

Attended a business conference there for 2 nights. Overall hotel is not impressive. Tired carpeting throughout. Conference rooms are small and in basement. AV help was slow not always working. Bed sheets, mattress and pillows are old or of poor quality. Can't open windows in bedroom. On good side: food was decent, staff was friendly, bathroom and room were a...

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Helpful?
Thank rdkflk
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your feedback and your recent stay. We will certainly work hard to correct the challenges you had and ask that you contact us with your room number so we can address the bedding. We provide only high quality Swissotel features and will ensure what was provided in your room meets our standards. Thank you again...

Muncie, Indiana
Reviewed 30 April 2015

The hotel was nicely located in Downtown Chicago and also close to Navy Pier. There was plent of shopping, places to eat, and entertainment nearby. The staff was friendly and helpful. We upgraded our room to a king with a city view. It was well worth the upgrade for the bed and the view. The Keurig in the room was...

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Helpful?
Thank howic304
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. It appears you made the short trip from Indiana to enjoy the city. We're glad you chose us for your family trip. If we can do anything else for you on your next visit, please let us know. Regards, Patrick Cook Director of Sales & Marketing patrick.cook@swissotel.com

Milwaukee, Wisconsin
Reviewed 29 April 2015

It can be tough to find a decent hotel in downtown Chicago that is relatively close to everything, is moderately priced and is pleasant and clean...Swissotel is one of those few. The staff is friendly and attentive, and you experience a cool, hip vibe the moment you walk in. (Speaking of walking, you are close enough to walk to Chicago's...

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Helpful?
Thank drkkw
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. While the Swissotel/Fairmont brand isn't on every corner, our properties are amazing and our frequent travel program is strong. We hope to welcome you back soon. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Bluffton
Reviewed 28 April 2015

Problems from beginning to end--check-in did not go as promised by Swissotel; still trying to get a hold on my credit card released 8 days later--even though the bill was debited from my account immediately. They promise to give you $10 credit to spend if you don't have room cleaned--this did not happen.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Sheilia G
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Sheilia, Thank you for your feedback. We would like to get this cleared up as soon as possible--would you please contact me at the number below so that we can get everything straightened out? We did add the $10 credit to your account--thank you for supporting a healthier environment through our Earth Day Every Day program. I hope to...

Boston, Massachusetts
Reviewed 28 April 2015

The hotel was very clean and put together! Good for business! I would recommend this to anyone who is going to Chicago! The bellman helped me out a lot! They had everything ready for me when i got there so i did not have to worry!

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank foodbevconsultant
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear guest, Thank you for leaving us your 5-star review. We are happy to know that you found our hotel to be clean, and our staff to be helpful. Your recommendation means the world to us! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Wallingford
Reviewed 27 April 2015

Very clean, modern, service was fantastic and the ambiance was also appreciated, somewhat European. I'd stayed in the Swissotel in Berlin and found it the same, very good experience. The food was also good in the lobby-area restaurant, especially breakfast, which offered a fine variety.

Review collected in partnership with Swissotel Hotels & Resorts
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Thank T5107PAchrisc
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Guest, We are happy to hear that you enjoyed your stay at Swissotel Chicago! Did you happen to try the asiago-stuffed gnocchi? That is a favorite of both guests and our staff. We hope to see you again on your next trip to Chicago, or at another one of our Swissotel locations worldwide? Warm regards, Stella Smaragdis, Front Office...

Shelton, Connecticut
Reviewed 26 April 2015

The staff was extremely courteous and helpful. I requested an early check-in (hours early) and there was no room available at that time but I did receive a text as soon as my room was ready. The rooms were clean, good sized, and well decorated.

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Helpful?
Thank Troy S
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay. We're glad we were able to check you in early. If there is ever anything else you need here in Chicago, please let us know. Regards, Patrick Cook Director of Sales & Marketing

Sherbrooke
Reviewed 26 April 2015

This hotel is impressive in its commitment to the environment, with several innovative options to choose from, such as opting out of having your room cleaned every day and receiving credit for food or bar services. The staff are friendly and helpful and the rooms are clean and comfortable. Great fitnessroom and pool. However, you pay for all of this,...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Lynn T
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Lynn, Thank you for leaving us your review! We're happy to see that you were able to take advantage of our Earth Day Every Day program--sustainability is extremely important to Swissotel Chicago, and we love it when our guests also show care in the environment. We hope to see you again soon! Warm regards, Stella Smaragdis, Front Office Manager...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $190 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river/lake view on a high floor for breathtaking views!”
 of 5 bubbles WIAnnR, 24 Feb 2017 | Read review
“Ask for a city view”
 of 5 bubbles lakeyaj2016, 22 Feb 2017 | Read review
“Get a higher river side or lake view floor.”
 of 5 bubbles lecarlinc2017, 21 Feb 2017 | Read review
“The Corner Life Style Suite has Amazing Views”
 of 5 bubbles ibelieve2denise, 21 Feb 2017 | Read review
“Because of the traingular shape, two thirds of the rooms offer views of the lake on the higher floors.”
 of 5 bubbles wiertrvl, 20 Feb 2017 | Read review
5 of 5