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Swissotel Chicago

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#66 of 185 Hotels in Chicago
Certificate of Excellence
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3,684 Reviews from our TripAdvisor Community

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Showing 3,473: English reviews
A TripAdvisor Member
champaign, Illinois
2 reviews
2 helpful votes
Reviewed 22 March 2015 via mobile

Waited in the lobby till 4:30 for a room. Manager did us right with an upgrade but the concierge was rude. "Check in time is "after" three pm" meaning who the heck knows when you will get one. Checked in at 2:00 went out for a bite, came back at 3:30. Watched around 150-200 people get rooms while waiting.

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Helpful?
1Thank A TripAdvisor Member
Stella S, Other at Swissotel Chicago, responded to this review

While we're happy to see you were given a complimentary upgrade for your wait, our intent is never to have guests waiting. We strive to check in all our guest efficiently, and it looks like we were unable to do that during your stay. I do hope that, after checking in and seeing your room, you were able to enjoy...

Honolulu
Reviewed 21 March 2015

Great hotel with a perfect location if you wish to see the river turn green for St.Patricks day. The concierge was really helpful and friendly. Rooms are a little bit noise at night if you are facing the river because of the midnight racing. But putting those details aside is a good place to stay.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Edwin C
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your review, Edwin! We're happy that you enjoyed the view on St. Patrick's Day, and that you found our concierge staff to be helpful. We hope we have the chance to host you again soon! All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Peoria
Reviewed 20 March 2015

The lady who checked us in was wonderful she gave us a room overlooking the aqua and we had excellent service all around I was there to celebrate my birthday and it was a perfect clean room with a wonderful view

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Shane N
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for celebrating your birthday with us, Shane! I'm so glad we were able to be a part of your special day. We hope to see you again soon--maybe for your next birthday! Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Dingli, Malta
Reviewed 18 March 2015

We arrived and were welcomed in a very friendly way, check inn was very professional and fast and friendly. Our room was perfect, big windows, it was warm in the room, the beds very comfortable and we had mini bar and coffee and tea facilities. the bathroom was also very big and warm with good towels and everything worked perfect....

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Thank Francis H
Stella S, Other at Swissotel Chicago, responded to this review

Our staff always strives to impress you from start to finish, and we're glad that showed during your visit, Francis. Thank you for leaving us a great review on TripAdvisor, and we can't wait to have the opportunity to host you again. Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

California
Reviewed 18 March 2015

This is one of the most beautiful hotels that I have stayed in. When we pulled up in front not one but two doormen came over to get our luggage out of the taxi, they opened the front door of the hotel for us and escorted us inside. Let me say that it was Feb 2015 and the temperature was...

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Helpful?
1Thank zenakitty1
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your wonderful review! We're glad to see that we made you feel at home during your stay--that is always our goal. We hope to host you at our hotel again soon. Until next time, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Estes Park, Colorado
Reviewed 17 March 2015

Stayed at the swissotel for a company meeting. Reception went a step above expected to insure our request for a king bed was met (thanks Lynette!!). Bed and pillows aided a good night's rest after enjoying the fantastic views of the chicago river and navy Pier! Definite place to revisit when in z hicago!

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1Thank aazonemaster
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your 5-star review! We are so pleased to hear that you enjoyed your interactions with our staff, especially Lynette. We will be sure she sees your kind comments. Thank you for choosing to stay at Swissotel Chicago, and we hope to see you again soon. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Springfield, Virginia
Reviewed 17 March 2015

Although there had been a few harsh reviews, we stayed here recently while attending a conference at the convention center (took a free shuttle to get there). When we checked in, we were given complimentary internet and considerable assistance. The concierge staff could not have been more helpful, especially Mr. Bilal. He continuously gave us excellent directions on how to...

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1Thank authored
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for leaving us this review! We will make sure Mr. Bilal sees your review--we're happy that our team accommodated your requests, and that you enjoyed your dinner and the wifi. We hope to see you at our hotel soon--the views of Navy Pier and the lake are even better in the summer when the weather has cleared up....

Reviewed 16 March 2015 via mobile

I expected a typical Swissotel service offered around the world, meaning excellence.... Unfortunately that wasn't the case in Chicago. Apart from lovely food, rooms and facilities which are Swissotel known features, human factor and management is at it's worse. Check in staff approach was very rude, not only to me but to my colleagues as well! They didn't want to...

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4Thank Mika S
Armidale
Reviewed 15 March 2015

Whether for a short stay or long term, Swissotel is the place to stay while in DownTown Chicago. The staff are terrific, warm and friendly. The rooms are welcoming and user-friendly. You get spectacular views and the necessary quiet you need for your holiday stay. I definitely recommend it to you.

Review collected in partnership with Swissotel Hotels & Resorts
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1Thank Mutuota K
Stella S, Other at Swissotel Chicago, responded to this review

Thanks for recommending us, Mutuota! We will be sure to share your compliments with our staff--they will be happy to hear it. I hope we have the chance to host you again in the future. All the best, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Wisconsin
Reviewed 14 March 2015

Received a welcoming reception as we approached the hotel. Checked in and was quite excited about the panoramic view from our room and worth every dollar spent. Room was sound proof and we were in our own oasis. One negative was our checkout as we stood a long time for help. There was only one attendant and one other person...

Review collected in partnership with Swissotel Hotels & Resorts
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Thank Stews4u
Stella S, Other at Swissotel Chicago, responded to this review

Thank you for your review! We are happy to hear that you enjoyed the views from your hotel room, and that you found it to be your own oasis. We do wish that we could have been more timely during the check-out process, though. Please know that we are working on that so that we can improve the overall experience...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $193 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Premier King rooms amazing”
 of 5 bubbles riverajay2016, 19 Jan 2017 | Read review
“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 16 Jan 2017 | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 11 Jan 2017 | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 4 Jan 2017 | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 27 Dec 2016 | Read review
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