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Holiday Inn Express Hotel Cass

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1,001 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Saint Louis, Missouri
Reviewed 3 April 2014

This hotel was built in 1925 and has been completely remodeled. It has fully modern features, a tremendously attentive and helpful staff, and a fantastic location. If there's anything that keeps it from being 5 stars, it's that the rooms are kind of small. I'd expect that in an older hotel, especially when they've remodeled the rooms to make them...

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Helpful?
Thank MarkECubFan
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello MarkECubFan, thank you for taking the time to write a review. We are so glad you enjoyed our hot, complimentary full breakfast spread, and the TVs in the room. Thank you for noticing the amenities we chose to bring to guests with our renovation. As a fully renovated historic hotel in the heart of the Loop, our rooms are...

Reviewed 2 April 2014 via mobile

Very near the magnificent mile , excellent service but the rooms are very small. I had my baby with me and we requested a crib for her. However there was hardly any place in the room to put the crib. It was very difficult maneuver ing about the room with the crib blocking the way .

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Thank Lyla_n31
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Lyla_n31, thank you for your review after your recent stay with us. We are glad you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the...

Bloomington, Illinois
Reviewed 8 March 2014 via mobile

What a great stay on a Saturday evening. We arrived early and they graciously let us check in. The staff was wonderful! After our late night return from an event the staff again catered to our every request (a pizza place, toothbrushes, & towels) in a friendly manner. The rooms are small (older building) but the space was well planned...

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Thank JohAnna C
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi JohAnna C, thank you for your review following your recent stay with us. We are happy to hear you had an enjoyable experience staying with us in Chicago. At Hotel Cass, we pride ourselves on our helpful staff. Thank you again for you review and we look forward to seeing you on your spring break.

Minneapolis, Minnesota
Reviewed 28 February 2014

This is my first time in this location and the staff are friendly. If you're not a very fancy person and just looking for a place to stay in for a couple of days to roam around downtown Chicago, this would be a good place. Clean room, internet, cable and other amenities are available at your disposal. Might check-in here...

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Thank J-Nigma
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello J-Nigma, thank you for your review following your recent stay with us. We are glad to hear that you took advantage of our complementary amenities, like the free wifi and our hot, full breakfast spread. Thank you again for your time and we look forward to seeing you the next time you visit Chicago.

Omaha, Nebraska
Reviewed 24 February 2014

I took my wife to Chicago for her 40th birthday. I did extensive research as to which hotels and what they offered. If you love a great value, this is your hotel. No glitz, just clean, friendly and breakfast included. Location close to everything. Take the train and bus everywhere. Fran at the front desk was awesome. Gave us a...

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Thank Bradley J
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Bradley J, thank you for your review following your recent stay with us. We hope you and your wife had a wonderful birthday experience. We know how unfortunate it can be when flight delays shorten fun trips, but at Hotel Cass we pride ourselves on being accommodating to changing schedules.Thank you again for your time and we look forward...

Horsham, United Kingdom
Reviewed 12 January 2014

Ideally located downtown, at a walking distance of pretty much everything. Prices are definitely good. Rooms are clean, staff is helpful & breakfast is complimentary. On the downside, you might want bigger rooms and a restaurant but hey, prices would certainly go up as a result :-)

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Thank Gregory T
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello Gregory T, thank you for your review following your recent stay with us on your business trip. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your time and we look forward to seeing you soon.

Ottawa, Canada
Reviewed 8 January 2014

Booked via IHG for 65$ per night for 2 night. Cheap! Arrived at 11AM and room was ready, check in was cordial and efficient, the lobby of the hotel is nice retro 1930s meets hipster. The room was on an upper floor, and first thing I noticed was it was on the smallish side, no furniture apart from bed and...

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1Thank Lubiere
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Lubiere, thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you liked our business center and free wifi. Thank you again for your time and we look forward...

Lexington, Kentucky
Reviewed 7 January 2014

I spent three nights here at the height of the summer travel season. The staff was friendly, the room was clean, and the free breakfast, which includes hot and cold foods, is a nice feature (the breakfast room is crowded, though; give yourself plenty of time if you want to eat). This is an older property that has been redecorated...

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Thank bythemoon
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi bythemoon, thank you very much for posting your review. We are happy to hear that you liked our our hot, complimentary full breakfast spread and our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions.Thank you and have a nice day.

Ribeirao Preto, SP
Reviewed 7 January 2014

The rooms are a bit small, but beautiful and very clean. The hotel is located in the heart of Chicago, you can walk everywhere. There are many restaurants, supermarkets, drugstores, shops and shopping centers nearby. Breakfast was very good.

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1Thank Maira C
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Maira C, thank you for your review following your recent stay with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area.We are glad to hear that you enjoyed staying at our location, right in the heart of downtown Chicago, steps away...

Winnipeg, Canada
Reviewed 4 January 2014

My boyfriend and I decided to take a four day vacation and head to Chicago for New Years. This had been my second time to Chicago and his first. I had remembered from my previous trip that parking downtown can be very expensive so we wanted to stay somewhere within walking distance to Michigan Avenue (aka Magnificent Mile). Since we...

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4Thank Mila A
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Mila A, thank you very much for posting your review. At Hotel Cass we pride ourselves on helpful staff, therefore we will look into this situation and appreciate your feedback. We are glad to hear you took advantage of our great location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions....

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $151 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
5 questions
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New Hartford, New York
over a year ago
Las Vegas, Nevada
2 days ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to avoid staying close to elevator, could hear all night.”
ffamily5, 24 Mar 2017 | Read review
“Higher floors are best, above floor 8 at least”
, 16 Mar 2017 | Read review
“If you're concerned about room size, get a king room.”
TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
docjk52, 25 Jan 2017 | Read review
5 of 5