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Holiday Inn Express Hotel Cass

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964 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel Cass
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Showing 860: English reviews
michigan
Reviewed 1 September 2013

We spent two nights here over Labor day weekend and loved it! Positives - Very reasonable rate through Holiday Inn's website, free breakfast, friendly staff, location, updated rooms, free coffee and water w lemon in the lobby Negatives - Small rooms, but they are well layed out, parking is pricey, but we found a lot through spothero So it wasn't...

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Helpful?
Thank GR_MI_Shel
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello GR_MI_Shel, thank you for your review. We're glad you enjoyed our complimentary hot breakfast, convenient location and hardworking staff. We hope to see you again soon, thanks again!

Fishers, Indiana
Reviewed 1 September 2013

We have never stayed at this hotel while visiting Chicago. We normally stay at the Holiday Inn Mart Plaza which we love but we thought we'd try something new. Everything started off great. The bellman was very nice and helpful with luggage And the front desk lady was nice. Unfortunately we were not upgraded as platinum members and our second...

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Helpful?
Thank Cory B
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Cory. We appreciate your kind words regarding our staff. We try our best to make sure our guests have the best experience possible and, if there's an issue, we do all that's in our power to remedy the situation. Thank you again and we hope you have a nice day.

Easton, PA
Reviewed 27 August 2013

We just spent 4 nights at this hotel and it was a great find! Reasonable, close to everything. Corey behind the desk was just great! Very helpful and friendly. The maids and doormen were also very friendly ! The breakfast was good. I would have given this hotel an excellent but there was two women behind the desk that we...

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Helpful?
Thank jwismer
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review jwismer. We're glad you enjoyed your 4-night stay with us and our convenient location, as well as Cory, the maids and doormen. Regarding your experience with the other team members, we're looking into this issue and conducting remedial training as necessary. Thank you again for your review and we hope to see you again soon!

Charlotte, North Carolina
Reviewed 21 August 2013

My daughter and I spent 3 nights in Chicago and really enjoyed the Holiday Inn Hotel Cass. It was located close to everything. We could walk to Michigan Avenue in minutes and we were close to the red line as well. The staff was extremely attentive and went out of their way to be helpful. You will not find another...

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Helpful?
Thank taximomclt
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review taximomclt! We're thrilled you and your daughter enjoyed your stay with us. Thank you also for your photo - it's a great shot of the view from your room! We hope to see you both again soon and thank you again.

Dallas, Texas
Reviewed 21 August 2013

My daughter and I just came back from Chicago. LOCATION: We were able to walk and ride the train exclusively from this convenient location. SERVICE: Breakfast was always fresh and replentished; front desk was courteous and helpful; and the porter seemed genuinely happy to see us. CLEAN: The lounge, breakfast area, hallways, elevator, and our room were very clean. FRIENDLY:...

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Helpful?
Thank PBJlover
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hello PBJlover, thank you for your review! We're absolutely thrilled by your kind words and exceptional experience at our hotel. We work hard to ensure our guests have the best experience possible and are glad you and your daughter had just that. We hope to see you again soon!

Indianapolis
Reviewed 21 August 2013

Only reason this hotel does not get 5 stars is A/C unit smelled real bad. everything else was great. Staff gets an A +. Super friendly and everyone from reception to valet to housekeeping was always smiling and asking how my day was how i was doing, etc. Room was small but this is an older hotel. Very comfortable room...

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Helpful?
1Thank Greg S
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Greg, thank you very much for your review. We're thrilled you enjoyed your stay with us. We'll look into the issue with the A/C. We're glad our hardworking staff helped make your visit a pleasant one and we hope to see you again soon. Thanks again.

connecticut
Reviewed 12 August 2013

This hotel is located near the Magnificent Mile and close to transit stops. The rooms are clean and updated, but are very small. A hot breakfast is included in the price, so you don't have go out of the hotel in the morning. The staff were all friendly, especially Fran, the concierge; he offered suggestions on where and how to...

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Helpful?
Thank dede48
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review dede48! We're thrilled you enjoyed your stay with us and that Fran was able to help you take full advantage of your time here in Chicago by checking out a Cubs game. We're also glad you enjoyed the convenience of our hot, complimentary breakfast spread. Thanks again and we hope to see you again soon!

Wayne, New Jersey
Reviewed 12 August 2013 via mobile

On our road trip, there was one thing we were sure of: when we stopped in Chicago, we would stay right in the city. When else can we experience this?! This hotel is located right in downtown Chicago. The location is really ideal. The rooms are by far the smallest I've ever seen in a hotel but if you're staying...

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Helpful?
Thank LadyJennyLo
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review LadyJennyButt! We're so glad you enjoyed your stay with us and took advantage of our convenient location in the heart of downtown Chicago. Thank you again and we look forward to seeing you again soon.

Buffalo, NY
Reviewed 29 July 2013

I stayed here for two nights this past weekend. The staff was all very friendly especially at the front desk. They offered suggestions on places to go and gave good directions. Even helped my carry my bag and hail a cab for me this morning. the roms are nice and updated but very SMALL. Overall great place to stay and...

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Helpful?
Thank ravenschick
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review ravenschick! We're thrilled you enjoyed your stay and our hardworking staff. We hope to see you again soon. Thanks again!

Thessaloniki, Greece
Reviewed 29 July 2013

Nice hotel, centrally located, near the magnificent mile. Small rooms though, a bit tough for family of four. Breakfast, free wifi and proximity to subway are the pros. Good value for money, so I would recommend it.

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Thank KaliThessaloniki
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review KaliThessaloniki. We're glad you enjoyed your stay with us! Thanks again and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: $105 - $1,131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
“Get a room on an upper floor because of all of the noise from the street, especially sirens and garage alarms.”
 of 5 bubbles happyadventurer5280, 29 Sep 2016 | Read review
“Don't bring too much or it won't fit.”
 of 5 bubbles Holmesmcjj, 12 Sep 2016 | Read review
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