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Holiday Inn Express Hotel Cass

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981 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Mechanicsburg, Pennsylvania
Reviewed 31 May 2013

Good : It was very clean, neat, newly renovated hotel in downtown adjacent to magnificent mile. Many attractions are achievable by walk. Staff was very good and friendly. Bad: parking is a big problem as this hotel doesn't have their own parking space. Rooms are really very tiny. All in all, good to stay here if you are not spending...

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Helpful?
Thank Gul53156
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Gul53156. We're glad you enjoyed our hard working staff and our renovations. We hope to see you again soon!

Port Huron, Michigan
Reviewed 28 May 2013

Stayed here on recommendation of Trip Advisor. Excellent location only 2 blocks from "Magnificent Mile". (Michigan Ave.) Walking distance to shopping, restaurants. Clean, cozy (rooms are tiny but you don't spend much time there). Staff is friendly and efficient. Continental breakfast definitely a hit. Pancakes too! Three computers available for guest use with a printer. Would return.

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1Thank djbas
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thanks so much for your review djbas! We're glad you enjoyed our location in the heart of downtown Chicago and our hot complimentary breakfast. We look forward to seeing you again soon!

Bowling Green, Ohio
Reviewed 27 May 2013

Downtown hotel rooms in big cities are notoriously small and overpriced. This one was small, but the price was very reasonable given the excellent free breakfast (warm cinnamon rolls, eggs, sausage, pancakes, cereals etc.). As others mentioned, the staff was warm, friendly, helpful. The location is great--2 blocks from Mag Mile and a tour bus stop. We were in 1605--a...

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Helpful?
Thank dskibg
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you dskibg for your review! We're so glad you enjoyed our delicious hot breakfast spread. The cinnamon rolls are our favorite! We hope to see you and your family again soon. Thanks again.

Rochester, Minnesota
Reviewed 27 May 2013

My wife and I have stayed at a few of the high end hotels located in this area, and we both thought the Holiday Inn Express was the best value of all the locations. The rooms were a little small, but they were very clean and well appointed. We didn't mind the rooms being small since we were mainly in...

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Helpful?
1Thank Matthew H
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review Matthew H! We're thrilled you and your wife enjoyed our property, our location, parking and breakfast. Most of all we are glad you enjoyed our helpful front desk staff. We look forward to seeing you both again soon!

Madeira Beach, Florida
Reviewed 25 May 2013 via mobile

Since this was our first time in Chicago in many years I can't remember if all hotels have such small rooms or if that is what you give up to be so close to all the city's amenities. We loved the location and the staff were friendly and helpful. We just felt we were on top of eachother since this...

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Helpful?
Thank Diana H
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Diana H, thank you for your review. To your point, our rooms are comparable in size to similar hotels in the downtown Chicago area. We're so glad our team was able to make your stay a pleasant one. We thank you again for your review and have a nice day!

ontario canada
Reviewed 22 May 2013

This was my first trip to Chicago and I was happy to see that customer service is alive and well in Chicago, especially at the Hotel Cass. Every employee from front desk to housekeeping to doormen would always make sure to ask how I was enjoying my stay. I asked for a small fridge and it was delivered within minutes...

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2Thank tonyfromcanada
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi TonyfromCanada, thank you for your review! We are so happy to be your host on your first trip to our city. We greatly appreciate your gracious comments about our team members, we make it our goal to ensure our guests have the best experience possible and we're thrilled you did! We're here for our guests 24/7 and are glad...

Pittsburgh, Pennsylvania
Reviewed 20 May 2013

I gave the hotel the benefit of putting 4 stars, though I must say I typically would have taken away a star for each of my three concerns. First I'll start off with the positives. It is hard to beat this location. The room was very clean with minimal marks on the walls. The television was huge, with a pretty...

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Helpful?
Thank penguinsfan14
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thanks for your review penguinsfan14! We're glad you enjoyed our location, delicious breakfast, gym, even our ice machines - truly, thank you! Regarding your experience with one of our bellman, we are looking into the issue and conducting remedial training as necessary. Our goal is to ensure our guests have the best experience possible and anything less is unacceptable. Thank...

Sydney
Reviewed 14 May 2013

We ended up booking this hotel at the last minute due to our previous hotel being a complete disaster. The staff were very welcoming and nothing seemed to much trouble. Although we booked in a hurry and didn't research the hotel, we were pleasantly surprised by the location, cleanliness and friendliness of the staff. The hotel is in a great...

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1Thank NYCfan1
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thank you for your review NYCfan1! We're so pleased you enjoyed your stay at our property. We're glad you took advantage of our location in the heart of downtown Chicago - please visit us again soon!

Santa Clara, California
Reviewed 13 May 2013

I stayed with my family for a couple days. The staff was very friendly, always greeting everyone with smiles and hellos. Located near the Red line, it was easy to cross the city and downtown. The Trader Joe's and Starbucks across the street is great for snacks. Complimentary breakfast is downstairs, the dining area is reasonably large and accommodates groups...

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Helpful?
1Thank SharkeyMilo
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi SharkeyMilo, thanks for your review! We're also big fans of TJ's and Starbucks and love that it's so closeby. We hope to see you and your family again soon! Thanks again.

NJ
Reviewed 8 May 2013

I stayed here for two nights while in Chicago for my job. Overall I was very happy during my stay. The front desk clerk allowed me to check in early when I arrived and she was very nice. I got the exact room I paid for with a decent view from my 10th floor window. The room was seriously small,...

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Helpful?
1Thank BlSteel716
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Thanks for your review BISteel716! We're thrilled you had a wonderful experience with us and we hope we get the pleasure of seeing you again. Have a great day!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Region: United States > Illinois > Chicago
Price Range: $131 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're concerned about room size, get a king room.”
 of 5 bubbles TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
 of 5 bubbles A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
 of 5 bubbles docjk52, 25 Jan 2017 | Read review
“I don't choose this hotel for the views. Rooms are adequate.”
 of 5 bubbles 768de, 29 Dec 2016 | Read review
“If you want a room with a desk, you should be sure to ask. Not all rooms have one.”
 of 5 bubbles KSfamily00, 16 Dec 2016 | Read review
5 of 5