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Club Quarters Hotel, Wacker at Michigan

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#67 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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Club Quarters Hotel, Wacker at Michigan
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1,315 Reviews from our TripAdvisor Community

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There are newer reviews for Club Quarters Hotel, Wacker at Michigan
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Showing 1,213: English reviews
Philadelphia, Pennsylvania
Reviewed 5 June 2016

The Bad: 1) Several of the elevators are broken and have been for months. The hotel staff has indicated that new motors had to be built in Quincy and the elevators are not expected to be operational until August 2016 at the earliest. The hotel should have contacted people in advance and let them know of the problem (giving them...

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Helpful?
Thank JATB
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Thank you, JATB, for taking the time to provide feedback. I am sorry we did not meet your expectations this visit. We have only one elevator that is under repair, and we are working diligently to get it back up and running as quickly as possible. I hope you will give us a chance to win back your high regard...

Orlando, Florida
Reviewed 5 June 2016

This hotel is very nice! The room was very clean, and we were able to check in early at 11am. Awesome view and it was close to everything! I will definitely stay there again! They also had a business center to print boarding.

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Thank mkmetz83
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Dear mkmetz83, Thank you for choosing Club Quarters Wacker. I am so pleased we were able to accommodate your early arrival and you were able to enjoy our prime location and iconic views. We look forward welcoming you back on your next visit!

Spring, Texas
Reviewed 4 June 2016 via mobile

Stayed here on a business trip. Got here pretty late. Front desk was excellent and very friendly. Advised me of broken elevator. A coworker told me it was broken when they were here at the first of May. Room was decent. Toilet would not stop running. Had to jiggle the handle for about 2 minutes to get it to stop....

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Helpful?
Thank Coachf72
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Thank you, Coach f72, for choosing Club Quarters Wacker. We appreciate your kind words regarding the excellent, friendly desk staff and the clean room. We are so sorry our elevator was under repair during your stay. It is soon to be working and we hope you will come back and give us another try. We look forward to welcoming you...

Reviewed 3 June 2016

Rooms are done in gray, don't care for the decor. They didn't mention at booking, there's only1 elevator working for floors above 12, and that it's been that way for months. No date stating when it will be fixed, lots of time waiting. While there's a restaurant in the hotel, they don't like for you to sit on the patio...

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2Thank Jennifer W
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Dear Jennifer W, I apologize for the unexpected elevator outage. We are making a major repair that unfortunately is not a quick fix. We hope to be at full service very soon. Please let me know if there is anything that I may do for you next time. Glad you found the staff "suburb", they will be most pleased with...

Reviewed 2 June 2016 via mobile

This was my first experience at your hotel and it didn't disappoint. Pedro was very polite and accommodating at check-in and check-out. The hotel suite was very clean, comfortable and spacious.The hotel offers complimentary water bottles on each floor, free and fast WiFi, as well as complimentary drinks and snacks in the lounge on the 2nd floor. Finally, the location...

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Helpful?
Thank Lisa P
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Hello Lisa P, We greatly appreciate you taking the time to acknowledge the wonderful service provided by Pedro. We are glad you enjoyed the complimentary amenities as well as our prime location near so many of the attractions and activities the city offers. We look forward to welcoming you back the next time you travel to Chicago!

Sidney, Ohio
Reviewed 1 June 2016

The staff was very welcoming and very helpful. It was our first visit to Chicago and the staff helped us find our way around the city. They provided a map and outlined the best routes to take and even told us about cheaper ways to get around. I would recommend this hotel to anyone. Another plus was that everyone we...

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Thank jeremykeaton
Phoenix, Arizona
Reviewed 1 June 2016

Stayed on the 30th floor with one operable elevator...the other was under repair. We spent too much of our valuable vacation time waiting for the elevator. There should have been some adjustment or perk for the elevator issue...not just a "we're sorry". The facility is historic and neat from that point of view, but lacking in other amenities. We had...

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Thank Ron N
North Augusta, South Carolina
Reviewed 30 May 2016

The employees at the Chicago location were extremely nice and helpful. Seth, the man that checked us in was more than accommodating and helpful. I want to give him the highest praise and thank him for all that he did to make our stay an easy and pleasant one.

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Thank glsimpson19
Atlanta, Georgia
Reviewed 30 May 2016

Hotel location is awesome but room and elevators are a joke for this price. Reception doesn't care about elevator complaints. Ground staff is excellent, poor guys go over and beyond to compensate for poor hotel condition. Room given to me was on 41st floor but elevators go up to 38 floors only! Only one of 6 elevators was working for...

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Thank shreeiyer2016
Evansville, Indiana
Reviewed 29 May 2016

In brief: 1. Courteous Staff 2. Great location - close to attractions and business centers 3. Budget-friendly 4. Nice amenities (free bottled water and refreshments, easy access to additional pillows, coffee, etc.) 5. Fast WiFi 6. Low water pressure and water only lukewarm I've stayed at Club Quarters on Wacker twice for conferences. The location is great for the big...

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Helpful?
Thank Nikki B
Anna H, Manager at Club Quarters Hotel, Wacker at Michigan, responded to this review

Dear Nikki B, Thank you for your detailed review of Club Quarters Wacker. We love hearing from our repeat guests and appreciate your kind words about the courteous staff, complimentary amenities and clean rooms. We agree with you...our location can't be beat for proximity to all the downtown attractions and events. We will have the maintenance team look at the...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Club Quarters Chicago -- Wacker at Michigan is a superbly located hotel, which resides in the legendary Mather Tower. Built in 1928, the hotel features state-of-the-art amenities and attentive, but never overbearing, service. Just one block from the world-famous Magnificent Mile and steps from the Chicago River, guests will delight in the fact that the hotel is characteristically Chicago yet uncharacteristically priced. We look forward to your visit! ... more   less 

Additional Information about Club Quarters Hotel, Wacker at Michigan

Address: 75 East Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $159 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Club Quarters Hotel, Wacker at Michigan 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Club Quarters Chicago -- Wacker At Michigan Hotel Chicago
Hotel Style:
#18 Best Value Hotel in Chicago
#42 Luxury Hotel in Chicago
#48 Romantic Hotel in Chicago
#63 Business Hotel in Chicago
#72 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Club Quarters Hotel, Wacker at Michigan staff and other travellers.
18 questions
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Questions? Get answers from Club Quarters Hotel, Wacker at Michigan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have fridges and microwaves in some of the non-kitchenette rooms - you just need to ask.”
 of 5 bubbles Sue11Blue, 17 Mar 2017 | Read review
“Room was clean and comfortable. We choose a queen room with pull-out couch and both were very comfortable. ”
 of 5 bubbles BriWags, 17 Mar 2017 | Read review
“Small room with small bathroom but clean with basic amenities. Room size didn't matter since we were out most of the day.”
 of 5 bubbles rosemaryw844, 14 Mar 2017 | Read review
“Best views on the 18th floor and higher”
 of 5 bubbles ellebarrientos, 11 Mar 2017 | Read review
“Good size bedroom and friendly stuff. The room had a little kitchenette and was tastefully decorated.”
 of 5 bubbles cwprovence, 10 Mar 2017 | Read review
5 of 5