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Waldorf Astoria Chicago

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2,088 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
Glen Ellyn, Illinois
Reviewed 31 December 2014 via mobile

Stayed in a 2 bedroom grand suite. The suite was very nice and felt like I had my own upscale apartment. We did have to initially call maintenance because the main four to the suite wound not lock, but that was fixed relatively quickly. Overall, it was a very relaxing stay and a nice "home" away from home.

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Helpful?
Thank JLB145
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear JLB145, Thank you so much for your review of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to learn that you found comfort in one of our Grand Suites. I regret to learn, however, of the problem with one of the locks. I apologize for any inconvenience this malfunction may have caused. Nevertheless,...

Naperville, IL, United States
Reviewed 31 December 2014

Great Hotel, love the no tipping policy. Great location just off Michigan Ave. The rooms are very clean and well appointed. The property is spotless and a real gem. Elavator service can be a little slow at times but not a major problem. Room service is also a bit pricy but again, not a major issue. I will be back!

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3Thank Ken C
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Ken C, Thank you so much for your feedback of your most recent stay at the Waldorf Astoria Chicago. I am pleased to read that you found the hotel conveniently located, our property clean and well appointed and that you enjoyed our no tipping policy. Thank you for your remarks pertaining to our elevators. I apologize if this may...

Wheeling, Illinois
Reviewed 31 December 2014

I came during the end of December and had a wonderful experience with Andron in the Spa. The Spa itself is gorgeous. combined with the locations and the service, it has become my favorite spot! Andron was there when I walked in the spa and helped me services as well being super patience while I was buying candles. With so...

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4Thank Foodcrazy48
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Foodcrazy48, Thank you so much for sharing your positive feedback of your most recent visit to the Waldorf Astoria Chicago and thank you for your kind words pertaining to Andron and Sofia. I have shared your positive remarks with them and the entire team for comments like yours are what inspire our continued efforts to make our guests' visits...

Indianapolis, United States
Reviewed 31 December 2014

This hotel is an excellent place to stay if looking for a wonderful location and a luxurious experience. The spa/exercise facility is top notch. Depending on the day of your visit, you have the opportunity to participate in a group fitness class for free. The bar is very intimate and has a great selection of wines and liquors. The restaurant...

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2Thank Robert G
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Robert G, Thank you so much for taking the time to share your candid feedback of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that you were able to enjoy most of the amenities the hotel has to offer, especially our Spa & Health Club, our restaurant Balsan and our cozy...

Willow Springs, Illinois
Reviewed 30 December 2014

I stayed here with my wife this past weekend and we can't say enough about this place. The staff from the front desk to the spa, the valet to the bartender we're all amazing. i really liked the attitude of everyone in the hotel. Even the maids we're nice. The spa was the best in Chicago by far. Very nice...

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5Thank LMOO834
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear LMOO834, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your weekend in Chicago with your spouse and for taking the time to share your candid feedback on TripAdvisor. I am truly pleased to read that you enjoyed the services in our Spa & Health Club and our In Room Dining service...

Reviewed 30 December 2014

We could not have found a more wonderful home away from home to celebrate Christmas than the Chicago-Waldorf Astoria! The Concierge staff was in touch weeks ahead to help make sure our room was right, we had Christmas Eve dinner reservations and answered many questions. Upon arrival from the courtyard to our room, (the Gold Coast Suite) the service, decor...

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4Thank Aggiemom15
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Aggiemom15, Thank you so much for taking the time to share your candid feedback of your most recent stay at the Waldorf Astoria Chicago. I am truly pleased to read that you found our personal concierge service useful and that you found comfort in one of our Gold Coast Suites. We are thrilled to read that we have become...

Boston, United States
Reviewed 29 December 2014

Great staff! Everyone couldn't have been nicer. Very clean and good looking hotel. Great location near all the high-end stores and restaurants and a block from Michigan Ave. Slept very well. My only disappointment was the living area of our suite was a little drab, but the amazing bathroom made up for it! Huge with separate tub, shower and toilet!

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6Thank Robert C
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Robert C, Thank you so much for visiting with us at the Waldorf Astoria Chicago and thank you for taking the time to share your feedback on TripAdvisor. It gives me great pleasure to read that you found comfort in your suite and that you found the hotel’s location convenient. Thank you also for your kind words pertaining to...

St. Louis, MO
Reviewed 29 December 2014 via mobile

The Waldorf has got to be the best value for luxury stays in downtown Chicago. The hotel location is great for dining and shopping. All the staff we encountered were very friendly and professional. We stayed in a Waldorf Suite, but were upgraded to an Astoria Suite after two complaints because someone had been smoking on our floor (the whole...

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3Thank kmrmpl
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear kmrmpl, Thank you so much for sharing your feedback of your most recent visit with us. It gives me great pleasure to read that you found comfort in the Astoria Suite, that our service team was able to graciously offer efficient assistance throughout your visit and that you found the hotel conveniently located. On the other hand, I apologize...

South Pacific
Reviewed 29 December 2014 via mobile

Although in the Gold Coast precinct, views are really not a strong point here. This is no skyscraper. Even a Gold Coast suite on a high floor, luxurious as it may be, does not guarantee any memorable vista. The balcony certainly was too nippy for winter, but the gas fire was a nice standard touch. The bathroom was spacious, the...

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3Thank LGRL100313
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear LGRL100313, Thank you so much for sharing your review of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that you enjoyed your suite and the various amenities it had to offer, especially its spacious bathtub and the warmth of the fireplace. I regret to read that the view from your suite...

Dunnellon, Florida
Reviewed 27 December 2014

I cant say enough about our experience at this hotel. The staff is attentive and kind. The car service is superb and always with perfect timing. I love the little robes they have for the kids. The only place to stay in Chicago IMO.

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5Thank Stacy_Witfill
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Stacy_Witfill, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your family trip to the Windy City. It gives me great pleasure to read that our service team was able to efficiently assist you throughout your visit in a warm and welcoming manner and that you and your family enjoyed the amenities...

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 

Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: $447 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Chicago
#4 Business Hotel in Chicago
#4 Family Hotel in Chicago
#5 Spa Hotel in Chicago
#8 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Chicago staff and other travellers.
14 questions
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Questions? Get answers from Waldorf Astoria Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are so lovely they are worth the splurge!”
 of 5 bubbles dasullivan2016, 26 Nov 2016 | Read review
“There are no bad rooms here, but the Deluxe King with Fireplace is terrific.”
 of 5 bubbles Suddrethks, 20 Nov 2016 | Read review
“Choose a Waldorf Suite for more space.”
  • Room 1508 living room, facing the gas fireplace
  • Spa, view toward the women's jacuzzi
  • Room 1508 living room
  • Waldorf Suite, Room 1508 foyer
  • Room 1508 living area looking toward the foyer
  • Waldorf Suite, Room 1508
  • Women's shower area in the spa
  • Room 1508 bathroom
 of 5 bubbles NYCityTravelers, 20 Nov 2016 | Read review
“Balconies are amazing”
 of 5 bubbles KathyBasehart, 9 Nov 2016 | Read review
“Just do your research”
 of 5 bubbles MrsH0dges, 3 Nov 2016 | Read review
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