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JW Marriott Chicago

1,531 reviews
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Traveller (442)
Room & Suite (380)
Dining (67)
Overview
  • Excellent64%
  • Very good27%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,531)Write a Review
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All reviewsthe financial districtthe executive loungewillis towerthe loopsoaking tubseparate showerlobby barbeautiful hotelhuge bathroombeautiful lobbyart museumluxury hotelunion stationbusiness meetingking roomfitness centerchecking in
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311 - 315 of 1,478 reviews
Reviewed 13 July 2016

I had a nice experience at the JW. They hotel's décor is great. My suite was very spacious. I did think that the bed was just okay, but everything else about the hotel was very nice. The location was also very good for proximity to...More

Thank zimmcpa
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 August 2016

Thank you for your review, and our apologies that everything about your stay was not 100% exceptional. We hope a return trip to Chicago will warrant itself someday soon, and the opportunity to have you as our guest once more. Should any aspect of your...More

Reviewed 12 July 2016 via mobile

The excellent service stood out--especially when dealing with the servers in the executive lounge and the concierge. Our room was lovely and clean. This is a great location if you are here for the business district, but also within close proximity to tourist attractions. We...More

Thank MarcyBliss
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 August 2016

Thank you, for the complimentary review and acknowledging our associates through TripAdvisor. As you’ve discovered, our unique location is convenient to most of Chicago’s more popular attractions without the crowds or chaos of the gentrified Mag Mile. The highlight, and most appreciated, piece of your...More

Reviewed 11 July 2016

It is apparent that the location of the JW being in the financial district that it is primarily for the business travel. However, I was visiting with my mom and my daughter for a long weekend of being a tourist and I was still comfortable...More

Thank arp79
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 August 2016

Thank you for sharing your experience, when the JW Chicago was still on the drawing board, skeptics dismissed the idea of building a new hotel deep in Chicago’s Loop. What they didn’t take into account was we would be the closest luxury tier hotel to...More

Reviewed 11 July 2016

A very comfortable hotel with exceptional customer service. From the Concierge to the cleaning staff- everyone was extremely pleasant and professional. The location was convenient and close to the red and brown lines, as well as the park. I would stay again.More

Thank restlesspirit
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 August 2016

Thank you! Always a pleasure to receive a complimentary review, even more so to receive one citing exceptional service. Our unique location in the Financial District separates us from the gentrified Mag Mile, but our outstanding associates separate us from our competition in Chicago as...More

Reviewed 10 July 2016 via mobile

This hotel was very nice and clean. Concierge were helpful so use them when you can. The check in and out was quick and the staff were very friendly. We had drinks in the lounge area and had breakfast and dinner at the hotel restaurant...More

Thank Isabel Tovias L
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 22 August 2016

…that toddlin’ town, and hat’s off to Mr. Sinatra for memorializing us in song. Appreciate your kind review and recognizing our staff through TripAdvisor, we encourage all of our guests to most definitely challenge our Concierge team, be it for dinner, live music, theater tickets,...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Pool
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$176 - US$501 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$176 - US$501 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (442)
Room & Suite (380)
Dining (67)
Pool & Beach (3)
Hotel & Grounds (280)
Bathroom (80)
Business Centre & Event Rooms (8)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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razmataz12
23 October 2017|
AnswerShow all 3 answers
Response from Charles G | Reviewed this property |
Opened up earlier Monday thru Friday than on weekends for excellent breakfasts. Can’t recall exact times - front desk staff very responsive and would provide exact times for when you plan to be there.
0
Votes
CathyNewYorkCity
9 October 2017|
AnswerShow all 4 answers
Response from Charles G | Reviewed this property |
No, it is a converted bank building.
0
Votes
Bdbehnke
5 April 2017|
AnswerShow all 8 answers
Response from SergioFDP | Property representative |
Thank you for asking! We do consider our hotel to be child friendly. We have an indoor pool available from 6am to 11pm daily. Our location is also conveniently located near the Willis Tower, various bus tours, and... More
0
Votes
Room Tips
"Our room faced an inner courtyard - just an ugly concrete thing, but no traffic noise."
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"For a quiet room ask for one facing the alley."
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"12th floor for the lounge"
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"Avoid "atrium view" if you actually want a "view". (see my comments above)"
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