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JW Marriott Chicago

1,541 reviews
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Traveller (442)
Room & Suite (458)
Dining (63)
Overview
  • Excellent64%
  • Very good27%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,541)Write a Review
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All reviewsthe financial districtthe executive loungewillis towerthe loopsoaking tubseparate showerlobby barbeautiful hotelhuge bathroomhotel gymbeautiful lobbyart museumunion stationbusiness meetingfitness centerking roomchecking in
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371 - 375 of 1,488 reviews
Reviewed 7 May 2016

My wife and I had a wonderful weekend visit at the JW Marriott Hotel. We rode to Chicago on the Amtrak Hoosier State and had business class tickets and the food and service was first class. We walked to the hotel and the front desk...More

Thank IndyCyclist
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 10 May 2016

Thank you! Coincidentally the Chicago Tribune just included a Hoosier State review this past weekend, we’re delighted to see both the train and the hotel made for a memorable weekend. Thank you too for the public recognition of our associates, our hotel is extremely fortunate...More

Reviewed 4 May 2016

I got stranded in Chicago during the Stanley Cup finals and there was no other hotel available. I'm so grateful that they had a room and am so sad that my stay there was so short. It's truly a luxury hotel and a lovely place...More

Thank Mike A
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 5 May 2016

Thank you! Unfortunately our Blackhawks didn’t advance as far in the playoffs this year, but they are still #1 in the hearts of Chicagoans. We appreciate your high marks and recommendation, and hope on future stays you will reserve your room through your Marriott Rewards...More

Reviewed 3 May 2016

I have stayed here four of five times in the past and every time I am reminded what a first class operation this is. Front desk staff were incredibly pleasant and helped to find me a room with a King bed on the Executive Floor....More

Thank Cindy K
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 5 May 2016

To our TripAdvisor readers, if ever you wanted some insight as to what qualifies one as a world traveler, please peruse Cindy K’s contributions. We are honored to be included in your extensive portfolio, appreciative of your kind remarks, but most of all delighted that...More

Reviewed 25 April 2016

JW Mariott is located 1 block East of the Willis Tower. We rode the NCITD (South Shore Line) from the Dunes State Park. If you get off at Van Buren, you'll have 5 or 6 blocks to walk (not bad on a nice day...taxi from...More

Thank blabink
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 5 May 2016

Thank you, definitely one of the more detailed reviews posted through TripAdvisor, obviously you are a traveler familiar with details many guests would never notice, but could impact their stay. We sincerely appreciate your time and objectivity and hope the opportunity for a return visit...More

Reviewed 23 April 2016

Spent almost a week here on a program. All seemed well, until a problem needed to be addressed. I called the AV department at around 10pm and was told they worked only 7am-7pm and that Engineering would solve the issue. I was told that Engineering...More

Thank kenhjr
Response from Don L, Executive Assistant at JW Marriott ChicagoResponded 25 April 2016

Our sincere apologies that these two incidents left a mark on what appears to have been an otherwise memorable stay, and hopefully you will understand both were unfortunate anomalies. As we are unable to rectify either scenario after the fact, we would ask on future...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Pool
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$196 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Chicago
#14 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$196 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Chicago
#14 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#26 Green Hotel in Chicago
#29 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (442)
Room & Suite (458)
Dining (63)
Pool & Beach (2)
Amenities (55)
Business Centre & Event Rooms (8)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Aquadad222
10 February 2018|
Answer
Response from wmakers2 | Reviewed this property |
I really don’t know where the starting line or check in is located. It is close to the Italian village if pasta loading is your pre-race thing.
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razmataz12
23 October 2017|
AnswerShow all 3 answers
Response from Charles G | Reviewed this property |
Opened up earlier Monday thru Friday than on weekends for excellent breakfasts. Can’t recall exact times - front desk staff very responsive and would provide exact times for when you plan to be there.
0
Votes
CathyNewYorkCity
9 October 2017|
AnswerShow all 4 answers
Response from Charles G | Reviewed this property |
No, it is a converted bank building.
0
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Room Tips
"The higher up you go the better your view"
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"The Concierge Lounge has a very nice selection of food for breakfast and in the evening. Everything is..."
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"Our room faced an inner courtyard - just an ugly concrete thing, but no traffic noise."
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"For a quiet room ask for one facing the alley."
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