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The Gwen, a Luxury Collection Hotel, Chicago

Expedia.comUS$352*
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#111 of 188 Hotels in Chicago
Certificate of Excellence
06/06/2017 07/06/2017
1 room 2 adults 0 children
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The Gwen, a Luxury Collection Hotel, Chicago
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46 Reviews from our TripAdvisor Community

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There are newer reviews for The Gwen, a Luxury Collection Hotel, Chicago
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Showing 44: English reviews
Deerfield, Illinois
Reviewed 1 week ago

Had a lot of fun staying at The Gwen for a recent theater weekend. The lobby area is beautiful. We were greeted with complimentary champagne when we arrived to check in. The building is attached to the Shops at North Bridge. Can walk right over the sky bridge to Nordstrom. Rooms were spacious and quiet. We stayed here a few...

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Helpful?
Thank David H
Management response:

Thank you very much for leaving such a wonderful review and for the five-star rating! I am glad to hear you enjoyed your overall stay and our proximity to all the wonderful shopping nearby. We here love to provide you with the luxuries and comforts of home, while you stay with us and I am very happy to see you...

United States
Reviewed 1 week ago via mobile

Rooms are nice, spacious, clean, and quiet. There's a nice lobby atmosphere and the front desk staff is friendly. The bathroom is large and nicely split between toilet and shower space. I loved the large, crisp towels and the soft bathrobe. In-room dining food was very good, albeit the portions are smaller than expected. I would stay here again.

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Helpful?
Thank MN_Global
San Antonio
Reviewed 1 week ago via mobile

The Gwen hotel is a really nice property. It would be nice if elevator from street level to lobby would continue on the hotel rooms. The TV in the room was huge like 60 inch. Besides the elevator issue it would be nice if there was better lighting in bathroom.

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Helpful?
Thank llmann777
San Francisco, CA
Reviewed 2 weeks ago

We are SPG loyalists and have stayed at their properties all over the world (mostly Luxury Collection and W). Luxury Collection properties are our first choice, so we were excited to see that one of these was in Chicago. The Gwen is newly-renovated and is a lovely hotel with an art deco motif. The staff are gracious and the location...

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Helpful?
Thank Michael_SD
Reviewed 2 weeks ago via mobile

Our stay in this well located , and beautifully appointed hotel was saved by one front desk employee , who seemed the only one on staff who genuinely cared about customer service , and followed up on things we wanted to do . He also gave us a very lovely & comfortable accommodation for our 5 night stay . Other...

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2Thank linuchka
illinois
Reviewed 2 weeks ago

Stayed overnight for a recent business trip, the hotel is very nice. The staff was very helpful and friendly. My only issue is that the room temperature setting is designed to turn off if there is no motion during the night making the room hot.

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Helpful?
Thank jdahunt
Bay Shore, New York
Reviewed 2 weeks ago

Think twice before using this hotel as a venue for your event. The sales staff constantly changes, and the newest crew, is less than accommodating to your needs. Being a loyal customer means nothing to them.

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1Thank tslushpup
Reviewed 2 weeks ago via mobile

We stayed in the hotel for 4 night When reserved I mention it was our anniversary The hotel gave us a very nice room on the top floor and send us strawberries covered with chocolate and a bottle of champagne The hotel is very well located and is connected to the Nordstrom mall with exit to Michigan ave Will definitely...

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Helpful?
Thank Jacobo T
Montreal, Canada
Reviewed 2 weeks ago

We spent one night here and it was a very enjoyable stay. The place is recently renovated & decorated beautifully. The rooms are spacious, modern and clean. Right in the heart of Chicago with easy access to restaurants and tourist activities. Would highly recommend this hotel!

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Helpful?
Thank worldtraveller804
Michigan
Reviewed 2 weeks ago via mobile

The Gwen has been nicely renovated and has a great modern and hip feel. The customer service was outstanding. I wish I had been there more than one night, but will definitely go back. A co-worker stayed here the same night I did and is already looking to book a room when he returns to Chicago. I was fortunate to...

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Helpful?
Thank LMinMichigan

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06/06/2017 07/06/2017
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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Terrace Rooftop Bar
The Terrace Rooftop Bar
Cuisines: American, Bar, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $309 - $946 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#66 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Gwen, a Luxury Collection Hotel, Chicago staff and other travellers.
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Questions? Get answers from The Gwen, a Luxury Collection Hotel, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fado Irish bar 4 blocks away had free evening music. So much fun.”
burke56, 21 May 2017 | Read review
“Go to higher floors if you want a decent view!”
leahd684, 26 Apr 2017 | Read review
“ask for higher floor--corner rooms with view”
AKW52245, 24 Apr 2017 | Read review
“Higher floors have less A/C unit noise”
FKOEL411, 24 Apr 2017 | Read review
“1205 on the 12th floor was quiet and had a view of the Magnificent Mile.”
Smoakley19, 22 Apr 2017 | Read review
5 of 5
Expedia.com
US$352* /night
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AMOMAUS$520
Booking.comUS$359
CancelonUS$378
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Prices are for 1 room, 2 adults
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