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The Peninsula Chicago

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The Peninsula Chicago
The Peninsula Chicago
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1,404 Reviews from our TripAdvisor Community

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Showing 1,329: English reviews
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New York
Reviewed yesterday NEW

Absolute incompetence at check in. Took half an hour to explain what was already confirmed. lighting and control via ipad is OK gut ipad light when not in use is disruptive. the entrance lobby has a horrible and continuous odor of fish or steak. I cannot be escaped when entering the hotel. Service is spotty, inadequate supplies and towels. Hotel...

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Helpful?
Thank Churchillswit
Bozeman, Montana
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I recently stayed at the Peninsula Chicago for two nights while on a business trip. My room was spacious and impeccably maintained. Housekeeping even tidied up the excess phone charger cord by coiling it and tying it with a Peninsula ribbon. In my experience, Peninsula hotels tend to have somewhat more advanced tech touches than most high-end hotels I'm familiar...

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Helpful?
Thank SummerLilyBeau
About Hotel's Favourite Review
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear SummerLIlyBeau, Thank you for choosing The Peninsula Chicago as the place to stay when traveling on business. I am very happy to read that you enjoyed your stay, the in-room technology and our service, especially from the housekeeping team. I will be sure to share your note with the team. Once again thank you, and we look forward to...

USA
Reviewed yesterday NEW

The hotel was very nice- impressive public spaces and very nice rooms. However, having stayed at Langham multiple times, I would rate the Peninsula as a clear second. The one area where they came out ahead was in-room dining; their breakfast, though pricey, was excellent.

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Thank bellaUsa
Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

The hotel is as expected in terms of facilities and the gym and pool are actually very nice. The room was comfortable and the location is great. As to service they are certainly trying but when it gets busy it is not that efficient and also the concierge was not amazing in terms of thinking a little more about what...

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Thank Niv T
Reviewed 3 days ago NEWvia mobile

The Peninsula Hotel was an amazing place to stay! The staff was extremely attentive and courteous, always watching out for guests and greeting them upon entry or exit of the hotel. We booked an Executive Suite and was upgraded at time of check-in to a Junior Suite. The room was unbelievable, spacious and luxurious with nice touches of technology everywhere....

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Thank David H
Reviewed 4 days ago NEW

One of the best hotels I have ever stayed at. Location was great, rooms better - plenty of space, nicely done, but the service was truly outstanding. Lots of thought given to every detail. Expensive but thankfully very worth the price

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Helpful?
Thank 456klg
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear 456klg, Thank you for sharing your positive comments on your recent stay at The Peninsula. We are delighted to hear you enjoyed your room. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager

Houston, Texas
Reviewed 5 days ago NEW

I simply do not understand how this could be rated the #2 hotel in Chicago. From the minute we walked in the door until we left four days later, we had not one single thing about which to complain. From the doorman to the front desk, concierge, restaurant, housekeeping, hotel driver; all offered exceptional service. We were upgraded at the...

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Helpful?
Thank smarsh815
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear smarsh815, Thank you for sharing your kind comments on your recent stay at The Peninsula. We are honored that you chose to stay with us for your first visit to Chicago and we are very glad to hear you had a positive experience with the staff as well as your room. We hope to welcome you back again soon!...

Reviewed 5 days ago NEW

Had a wonderful 1 night stay for my birthday. Everything was top notch! Room was very clean and comfortable. Service and food was terrific.Hector at the front door was excellent! He made sure our car was safe and took care of our belongings. Great location and the best hotel I have ever stayed at!

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Thank CINDY S
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear CINDY S, Thank you for sharing your positive comments on your recent stay at The Peninsula. We are honored that you chose to stay with us for your birthday. We are delighted to hear you enjoyed the room, food and service. We hope to welcome you back again soon! Warm regards, Vincent Prioult Resident Manager

Reviewed 5 days ago NEWvia mobile

The Spa is beautiful. It is so relaxing and the setting is perfect. The services and products offered are of the best quality and provided by well trained and experienced staff. Everyone is so attentive and nice.

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Helpful?
Thank Kate M
Peninsula_CH, Spa Director at The Peninsula Chicago, responded to this review

Dear Kate M, Thank you for sharing your positive comments on your recent visit to The Peninsula Spa. We are delighted to hear you have enjoyed the service as well as the products. We hope to welcome you back again soon! Kind regards, Susie Jankowiak Spa Director

Stuttgart, Germany
Reviewed 6 days ago NEW

The best hotel in Chicago with very friendly staff. The rooms are newly renovated and equipped with a lot of high tech gigs. The lobby Restaurant and the shanghai terrace are excellent. A specialty is the chocolate buffet on Fridays and Saturdays. We enjoyed a three hour tour with the mini and a very kind driver. We will come back.

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Thank globalplayer69

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 

Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: $528 - $1,433 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotwire, Booking.com, Hotels.com, Orbitz, HotelsforEveryone, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your The Peninsula Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Hotel Style:
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Family Hotel in Chicago
#3 Luxury Hotel in Chicago
#4 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Peninsula Chicago staff and other travellers.
8 questions
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Questions? Get answers from The Peninsula Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I cannot imagine that this hotel has a bad room; but the suites are exceptional.”
smarsh815, 22 Apr 2017 | Read review
“Any room that ends in 10 has a fantastic view of Michigan Avenue and parts of the lake.”
  • Beautiful view from our room...
JAKBELAIR, 19 Apr 2017 | Read review
“upgrade for the best views”
Ely3761, 17 Apr 2017 | Read review
“LOTS of sirens in Chicago - consider packing ear plugs.I'm a light sleeper, so I do not blame the hotel.”
  • Wifi printer w/cable connections in this handy business desk area.
  • Charging drawer in bedside table. Beautifully done!
  • Very comfortable mother-daughter accommodations.
Mammaof2, 30 Mar 2017 | Read review
“Signature Visa offers upgrades. We actually used a travel agent when booking and got a double upgrade.”
PattyS836, 14 Mar 2017 | Read review
5 of 5