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W Chicago Lakeshore

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W Chicago Lakeshore
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1,170 Reviews from our TripAdvisor Community

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Showing 1,113: English reviews
Boston, Massachusetts
Reviewed yesterday NEW

i will keep this short and sweet! The service at this hotel is fantastic, and in particular the concierge input and the W insider Barbara Agyeman! I was shown every respect and given thoughtful insight about the city and it's many fine restaurants and entertainments. I am an extremely frequent traveler and a loyal, happy Starwood member but this stay...

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Helpful?
Thank TSM71
Rochester Hills, Michigan
Reviewed 2 days ago NEW

I continue to try to give this hotel a chance and always seem to be disappointed and unfortunately this time they delivered once again. I came here for a big conference (it is huge conference where all airports and signs in city and even mayor etc welcome attendants and it happens the same time of year since beginning of time)...

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Thank ledezmacjl
Reviewed 2 days ago NEW

Stayed her for two days on business in December 2016. The hotel has a design style best described as "contemporary warehouse". The elevator area is totally black, and in general you get the feeling you are in a warehouse. The rooms are well appointed, however some details seem to have been forgotten. One of the can lights in the bathroom...

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Thank Charris40
Indianapolis
Reviewed 3 days ago NEWvia mobile

I just got back from a 2 night business trip and stayed at this hotel. I found it very clean. The staff was very accommodating and friendly from the cleaning staff to the valet. Took a break and went to Bliss. It remains one of the most amazing massages I receive. I would highly recommend both.

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Helpful?
Thank INleisuretravel
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello INleisuretravel. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a great stay with us and we exceeded your expectations in product and service! We take compliments seriously, thanks again! Looking forward to having you return every time your travels bring you to Chicago. Cheers, Sonia Villagomez

Saint Louis, Missouri
Reviewed 3 days ago NEWvia mobile

Met my family in Chicago the weekend that they "Light Up The Magnificent Mile" and we stayed at the "W" hotel - it was a first for us as when we normally stay on the mile but my nephew wanted something new/sleek/chic and even though it is impressive walking into the lobby, the rooms were mediocre at best AND neither...

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Helpful?
Thank Karen R
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Karen R. Thank you for sharing feedback on your recent stay with us. I am disappointed we did not exceed your expectations on your first stay at a W hotel and hope that you choose to return. We take feedback seriously as it helps us improve what we do each day. Thanks again, have a great day. Warm regards,...

Bloomington, IN
Reviewed 1 week ago NEWvia mobile

We had a 1 bedroom suite with 1 1/2 bathrooms with an incredible view of the lake and Navy Pier. But the room was supposed to have a fridge and a coffee maker. It had neither - though they did bring a fridge when we called (they were out of coffee makers but assured us we could always get complimentary...

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Helpful?
Thank Annabelle61
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Annabelle61. I am extremely disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thank you again, we take complaints seriously. Your feedback helps us improve what we do each day. Sincerely, Sonia Villagomez

North Little Rock, Arkansas
Reviewed 1 week ago

Customer service was great from the gentleman at the front door, front desk, maintenance and cleaning staff. Any question we asked or request we made was taken care of in a timely manner with friendly attitudes. Our room had a beautiful view. The decor is modern and fun. Be aware coffee makers are not in each room. We requested one...

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Helpful?
2Thank Vanessa C
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Vanessa C. Thank you for sharing your feedback on your recent visit to W Chicago Lakeshore. We look forward to having you return every time your travels bring you to Chicago. Please let us know how we can make your next stay excellent! Cheers, Sonia Villagomez

Milton Keynes, United Kingdom
Reviewed 1 week ago via mobile

Staying here for a weekend break and upgraded to Spectacular room. Excellent view of the lake, rooms are modern and clean. Friendly and really helpful staff, especially the concierge who gave us directions and a uber discount code. Great location as well.

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2Thank Zep_Di
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hell Zep_Di. Thank you for choosing to escape with us at W Chicago Lakeshore for an excellent weekend break! Looking forward to having you back. Come back soon! Cheers, Sonia Villagomez

Milwaukee, WI
Reviewed 1 week ago via mobile

Easy check in on Black Friday too! Very courteous staff, it was 4 long blocks from Michigan Ave and since we are older had to taxi it. Got it on Hotwire so couldn't pick the hotel. We also got a city view vs a lake view which is beautiful even in the winter. Oh well it was still great!

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2Thank tneumer
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello tneumer. Thank you for sharing your feedback on your recent stay with us. We are thrilled you had a great stay and enjoyed our wonderful city views! We look forward to having you return. Visit anytime! Cheers, Sonia Villagomez

Decatur, IL
Reviewed 1 week ago

First of all: the pros: Great location, only 4 blocks from Michigan Ave. and there is a fabulous breakfast place, Yolk, two blocks away. Friendly Staff The cons: When we checked in there was a list of services, rules etc on the table. I picked it up and read: No need to bring your own alcohol, we have fully staffed...

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1Thank denjan1
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello denjan1. Thank you for sharing your feedback on your recent stay with us. I apologize for this experience and hope this does not hinder your decision to return. Thanks again as we take complaints seriously. Your feedback helps us improve what we do each day. Sincerely, Sonia Villagomez

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611-3017
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $160 - $929 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#28 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago Lakeshore staff and other travellers.
25 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view rooms overlook Navy pier”
 of 5 bubbles TSM71, 9 Dec 2016 | Read review
“Get a room with a Lake View!”
 of 5 bubbles 495jeanlucb, 23 Nov 2016 | Read review
“"Don't get "City View" or you'll be looking at the building next door.”
  • Large cracks in the wall above the door
  • Missing tile i the bathroom
  • Scuffs, marks and dirt on the wall of the desk/credenza
  • A very unsettling decor
 of 5 bubbles TinaKayAlameda_CA, 12 Nov 2016 | Read review
“Request a corner room with a lake view”
 of 5 bubbles vipulm84, 16 Oct 2016 | Read review
“Obviously, the rooms with view to the lake are better, but more expensive.”
 of 5 bubbles JOSEFELIXAM, 16 Oct 2016 | Read review
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