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W Chicago Lakeshore

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1,165 Reviews from our TripAdvisor Community

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There are newer reviews for W Chicago Lakeshore
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Showing 1,108: English reviews
Reviewed 1 week ago via mobile

I left my wallet in my car on the day of check-in. So I asked the valet about this and they brought my wallet from my car for me (I will never made this type of mistake ever again). The next day which was Black Friday, two of my credit cards in my wallet was attempted to make unauthorized purchases...

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Helpful?
1Thank Xiaoxiao H
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Xiaoxiao H. I am extremely disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thanks again, we take complaints seriously and value your feedback. Sincerely, Sonia Villagomez

Lafayette, Louisiana
Reviewed 2 weeks ago

3 nights - The room was awesome. We stayed in a Spectacular King with a view of the Lake and Navy Pier. Very Comfortable room... The staff we encountered were awesome as well. They made great recommendations, and were very accommodating. Bar area was chill. We enjoyed drinks, and coffee in the mornings. I'd definitely recommend staying here in while...

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Helpful?
Thank Jean-Luc B
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Jean-Luc B. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. I am thrilled you had a comfortable stay with us and look forward to welcoming you back, visit anytime! Cheers, Sonia Villagomez

United States
Reviewed 2 weeks ago via mobile

The hotel has great views, close to Michigan Avenue and all the shopping. Hotel lobby was true W fashion, very lively through the night with a busy bar. If you like the W brand you'll enjoy your stay here. We had an incident with the bar, make certain you don't need separate checks as it's not very welcomed nor is...

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Helpful?
Thank KaLin6
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello KaKin6. Thank you for taking the time to share your feedback on your recent stay with us at W Chicago Lakeshore. We strive to exceed expectations 24/7 and take compliments very seriously! Thanks again, we look forward to having you return soon. Cheers, Sonia Villagomez

Reviewed 2 weeks ago via mobile

This is a long awaited review that I've been meaning to write. Loved the interiors of this W. Great for designers ;) There was a hiccup with the room they gave me. Front staff were "ok". But it was one specific W staff that made our trip Awesome - Rory Threatt. He is absolutely the best staff they have. He...

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Helpful?
Thank Virginie W
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Virginie W. Thank you for taking the time to share your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a great stay and had the opportunity to work with Rory, he is awesome -we are very lucky to have him on our team! Thanks again we look forward to having you...

Reviewed 2 weeks ago via mobile

I have stayed at the W quite a bit in NYC and San Fransisco for business but this location is definitely the best. Hannah at the front desk was amazing and helped me out several times highly revommended

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Helpful?
Thank Justin E
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Justin E. Thank you for your sharing your feedback with us at W Chicago Lakeshore! We're thrilled you had a great stay and look forward to your return. Thank you for choosing too escape with us! Cheers, Sonia Villagomez

Reviewed 2 weeks ago via mobile

We stay in room 2619, awesome staff came to our aid. My wife was feeling ill, contacted the "Gift store" two very friendly ladies, spoke to me, "What I desire, need" please discribe, her condition? I suggested "Benadry", they stated don't worry, we got this, you are our guest, we got this. Within fifteen minutes there was a knock on...

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Helpful?
Thank Retrac86
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Retrac86. Thank you for sharing feedback on your stay at W Chicago Lakeshore. We are thrilled you and your wife had a pleasant stay and I hope she is feeling better! We look forward to having you both return soon. Please visit anytime! Cheers, Sonia Villagomez

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Nope not the hotel for me. The staff was not very friendly. The guy who checked me in didn't know what he was doing and I ended up sitting in the lobby for almost one hour waiting for my room to be cleaned. I actually checked in at 3:30pm, check in started at 3:00pm. After I finally received my key,...

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Helpful?
1Thank iacap
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello iacap. I am extremely disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thanks again, we take complaints seriously and value your feedback. Kind regards, Sonia Villagomez

Reviewed 2 weeks ago via mobile

I stayed at the W for a week the end of October beginning of November. The staff there is outstanding starting with Ramon the Robert Downey jr. Look like was very on point on all his recommendations. Also Rory outside should run for mayor of Chicago what a first-class gentleman he was to my girlfriend and I Quincy also a...

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Helpful?
Thank John K
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello John K. Thank you for sharing your feedback on your recent stay with us. We are thrilled you had an excellent stay with us and look forward to welcoming you back soon! We are very proud of our Welcome team, thank you for mentioning...we take compliments very seriously! Cheers, Sonia Villagomez

Jackson Heights, New York, United States
Reviewed 3 weeks ago

I'm a fan of the W Hotel and always try to stay at one (if its at a reasonable price). I enjoyed my stay at this hotel as my room was exceptional and had an awesome waterfront view. Just be prepared to deal with parking in the area as your only chance is really parking garages around there. The valet...

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Helpful?
Thank Lewis U
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Lewis U. Thank you for taking the time to share your feedback on your stay with us at W Chicago Lakeshore. We are thrilled you had a great stay and found your guest room to be exceptional! We take compliments seriously. Thanks again -please come back soon! Cheers, Sonia Villagomez

Lake Mary, Florida
Reviewed 3 weeks ago

I was very excited to have the opportunity to stay here for a business trip. I am a Marriott platinum member and since the two rewards programs combined, I had hoped to get a similar experience. I had to repeatedly explain at check in that I was a platinum member and the nice young man at check in did agree...

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Helpful?
1Thank 1Anno
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello 1Anno. I am extremely disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. We take complaints seriously. Thank you again as we sincerely value your loyalty to Marriott Rewards and SPG. Kind regards, Sonia Villagomez

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611-3017
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: $154 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#28 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#62 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago Lakeshore staff and other travellers.
25 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a Lake View!”
 of 5 bubbles 495jeanlucb, 23 Nov 2016 | Read review
“"Don't get "City View" or you'll be looking at the building next door.”
  • Large cracks in the wall above the door
  • Missing tile i the bathroom
  • Scuffs, marks and dirt on the wall of the desk/credenza
  • A very unsettling decor
 of 5 bubbles TinaKayAlameda_CA, 12 Nov 2016 | Read review
“Request a corner room with a lake view”
 of 5 bubbles vipulm84, 16 Oct 2016 | Read review
“Obviously, the rooms with view to the lake are better, but more expensive.”
 of 5 bubbles JOSEFELIXAM, 16 Oct 2016 | Read review
“Choose a higher floor if you want a lake view to mitigate noise from Lake Shore Drive”
 of 5 bubbles Zobie, 13 Oct 2016 | Read review
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