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Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
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994 Reviews from our TripAdvisor Community

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Showing 945: English reviews
Warwick, New York, United States
Reviewed 3 days ago NEW

I've stayed at this hotel several times over the years during my business visits to Chicago. I don't normally spend much time at the hotel or take advantage of amenities like Bar or restaurant, health club, etc. I like to at least see coffee in the lobby. Although they have a parking lot at the hotel, the parking is "Valet...

Thank Ken K
San Antonio, Texas
Reviewed 1 week ago NEWvia mobile

This hotel was very clean. Clean towels were readily available. The beds were very comfortable. I slept well. The staff was friendly. They were always asking if I needed anything. They informed me of locations that inquired about. The location of the hotel was great. It was near restaurants, groceries and a Walgreens. It was also close to downtown. I...

Thank Q7418HTjohnn
Chicago, Illinois
Reviewed 1 week ago

Being a Bostonian, I am partial to my New England Clam Chowder. The Crowne has the closest to NE clam chowder anywhere outside of metro Boston. The bartender Paul is exceptional always there with a refill or simply to chat about your day. GREAT food and even better company at the bar. If you are traveling alone and are done...

Thank rwagman908
Indianapolis, Indiana, United States
Reviewed 1 week ago

Front desk staff - EXCELLENT and so helpful. The rooms need some updating but everything was clean and in working order. The attached restaurant provided good dinner and breakfast. Hotel was in walking distance to Union Station and many fine dining locations.

Thank Bicycle_rider5842
Northville, Michigan
Reviewed 1 week ago

We had a great time at this hotel. Unfortunately, Chicago was so cold while we were there that we didn't get to explore as much as we would have liked. But the great trade-off for that was the restaurant and bartender, Paul. The food was great, especially the French onion soup, and the servers were terrific. Paul, though, made us...

Thank RenRabbit5678
Reviewed 2 weeks ago via mobile

Our weekend was great and we had a very nice time chatting with the bartender Paul. He was very pleasant and made us feel like he knew us on a personal level. We will go back back and recommend that others do the same. Thanks Paul!!!!

Thank Maria T
Reviewed 2 weeks ago

I have stayed at the West Loop (Metro) location several times. The hotel is very clean and the staff is excellent. They are courteous and helpful. The room staff always does a great job. Paul in the bar is incredibly friendly and remembers me from trip after trip; after a long day of work and travel, its great to have...

1Thank John M
Scottsdale, Arizona
Reviewed 2 weeks ago via mobile

I stayed here with a few friends and we had a really great experience. The hotel location is near everywhere you'd want to be-especially the Greek restaurants. The front desk was very welcoming and made our few day stay really pleasant. The front desk clerk, Alison B., was outstanding. I owe our trip to her as she gave us the...

4Thank Talia0192
Bordon, United Kingdom
Reviewed 3 weeks ago

Good location to get from O'hare and also walking distance from Union Station. Not much around the hotel in the way of bars or restaurants. There is a Whole Foods on the corner so useful for getting breakfast or a snack. The rooms are very noisy if overlooking the freeway so make sure you have one at the back of...

Thank GlobetrotterPort
Grand Rapids, Michigan
Reviewed 3 weeks ago

Great location right off I90 and Madison. We lived in Chicago for the past 11 years so staying in the heart of the city was not what we were looking for in the least. The West Loop is a great location very convenient to different neighborhoods (Fulton Market, UKV, LP, Loop, River North). I also enjoy the great restaurants on...

Thank SaraBaudo

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 West Madison Street, Chicago, IL 60661 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: $144 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Hotels.com and Travelocity so you can book your Crowne Plaza Chicago West Loop reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
17 questions
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Toronto, Canada
Greenfield, Ohio
9 months ago
Nova Scotia, Canada
Saint Louis, Missouri
4 months ago

See all questions (17)

Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To get a quiet room ask for a room away from the freeway”
 of 5 bubbles GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
 of 5 bubbles debbiechiakulas, 27 Jan 2017 | Read review
“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
5 of 5