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Crowne Plaza Chicago West Loop

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1,027 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 976: English reviews
Reviewed 2 weeks ago via mobile

After having a long day, horrible flight to Chicago and a ridiculous taxi ride. I was not in the best mood but Simeon made a bad day into a good one. It was like he could tell I was not having a good day. He was very friendly and suggested a few restaurants, but to top it off he offered...

Thank Shemain C
Cleveland, Ohio
Reviewed 2 weeks ago

First and foremost the hotel restaurant is the biggest part of why we continue to stay at the Crown Plaza. The food is good, but the service is even better. We were there five years ago and we remembered Paul from the bar / dining area. When we recently returned, we were excited to see that he still works for...

Thank nieman221
Bismarck, North Dakota
Reviewed 2 weeks ago via mobile

It is hard to determine the quality of the hotel because they have ongoing renovations right now so I will take that into consideration. When you arrive you pull into a very tiny unloading area. It is off the street but is difficult for vehicles to manuever in. The lobby area is quite small. There is not lot of room...

1Thank Stlrsfan73
Columbus, Ohio
Reviewed 3 weeks ago via mobile

If you need to stay in downtown Chicago please make sure it's at the Crowne Plaza. The staff was very accommodating with every request that I had. It is within walking distance of many quality restaurants. If you forget something you can walk a half block to Walgreens. They are currently under construction but it was not an issue while...

Thank Freda B
Mount Pleasant, Michigan
Reviewed 3 weeks ago via mobile

This is an awesome hotel. From the staff to the cleanliness and comfort of the rooms. Simeon is at the front desk and we had some discrepancy with our booking through hotels. Com. After a long tiring travel Simeon greeted us with friendly excellent service. He took care of our issues with hotel.com and we were satisfied with the outcome...

Thank B1761FJelizabethd
Edgewater, Maryland
Reviewed 3 weeks ago

I did not know what to expect but was delighted when I walked into the hotel and the amazing front desk staff of Beth, Simeon and Amanda greeted me with a smile. It had been a long day of travel, but they put me at ease and made me feel at home, immediately. I will stay here again, every time...

Thank bobsmyles
Baltimore, Maryland
Reviewed 4 weeks ago

From the moment I walked in the door, I was met with warm smiles from Simeon Cunningham and Beth Scott. It was very late and Simeon could tell I had a long day and helped speed up my check-in when my 3rd party reservation had not yet come through- Made the extra effort that meant alot! Great rooms too- newly...

Thank CocoPeacock
Dublin, Ohio
Reviewed 4 weeks ago

My daughter and I spent this past weekend (March 17, 2017 through March 20, 2017) at the Crown Plaza in the West Loop near Greek Town. Samuel in Reservations got us taken care of with our suite, mini fridge, etc. The staff (Simeon in particular) were always cheerful and ready to take care of us. Housekeeping made sure we had...

Thank Ginny C
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Ginny C, Thank you so much for taking the time to share the wonderful experience you had as our guest at the Crowne Plaza West Loop! We are delighted you were able to connect with Sam and Simeon and that their hospitality enhanced your Chicago experience! We strive to make memorable and special connections all the time and it...

Reviewed 13 March 2017

We stayed here 9 nights and very much enjoyed the stay. My husband had to come here for a trade show and all the hotel near McCormick place were booked so his company put everyone here. The hotel is west of the city in Greektown area of Chicago and I really liked it .. lots of Greek restaurants and Greek...

Thank jsmith321
Iowa City, Iowa
Reviewed 9 March 2017

The rooms were beautiful, we even had a balcony with a great view of the city. Large bathroom and room. The entire hotel was great! Front desk staff was a little rude when I couldn't find the conformation email ( I had booked this hotel on the fly on my phone).

Thank erikasD829DZ

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: $170 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the newly renovated rooms”
, 21 Apr 2017 | Read review
“Corner suite was nice & quiet.”
nieman221, 6 Apr 2017 | Read review
“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
debbiechiakulas, 27 Jan 2017 | Read review
5 of 5