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Crowne Plaza Chicago West Loop

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Chicago West Loop
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1,045 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 992: English reviews
Chicago, Illinois
Reviewed 18 April 2017

The Front Desk was great! I would choose this place just based on the staff. Danielle knows the area like the back of her hand and even took the time to ask a colleague when she was not sure. The rooms are big and clean and the staff is amazing. ( I also enjoyed the energy from the Front Desk...

Thank An0nStayer
Atlanta, Georgia
Reviewed 15 April 2017

Stayed here for 2 nights on a business trip to Chicago. The experience was great from checking-in. Very friendly and patient staff. I was offered a corner suite. The room was nice, clean and spacious. I bought the breakfast package and the buffet was fine. There is a Walgreen across the street and a short walk to train station. Also...

1Thank VJH95
Boston, Massachusetts
Reviewed 13 April 2017

We took a quick trip to Chicago for the Men's Frozen Four tournament, which we thought would be great with our sons since they're huge hockey fans. The staff was very accommodating and helpful with restaurant recommendations. Alison at the front desk, who was extremely nice and sweet, pointed us to the Greek Islands down the street, which turned out...

Thank magz4311
Reviewed 11 April 2017

We had three rooms for four nights to attend the Frozen Four at the United Center. Within a mile and a half of the United Center with easy access to bars/restuarants/etc on Halsted St and Madison St. Rooms were very clean, beds comfortable, and the staff was excellent.

Thank Doug L
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Doug L, Thank you so much for being our guest for the Final Four tournament. Our team really enjoyed hosting such enthusiastic and loyal fans. Thank you also for taking the time to share your experience as our guest. We greatly appreciate this gesture. Very best regards, Jessica Galle Front Office Manager

Fort Myers, Florida
Reviewed 10 April 2017

All our encounters from housekeeper to desk, manager Kathy incredible and personable! Tiara very kind, Allen Rice super kind and Amanda funny and knowledgeable! Kudos! Hope management sees the jewels they have there! Dottie and Al Sockbeson

Thank das31356
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Dottie & Al, Thank you so much for your five-star review of the Crowne Plaza West Loop! We appreciate your kudos and have shared them with our team! We hope you enjoyed the West Loop and its easy access to all neighborhoods. Above all, we look forward to hosting you on your next trip to Chicago. Take care and...

Reviewed 10 April 2017 via mobile

Wonderful hotel. 20 minute walk to the United Centre. Friendly staff and clean rooms. Restaurant has good breakfast - buffet if you like. Solid service. Front desk staff are wonderful helped us with maps and directions and cabs anywhere and anytime.

Thank Connie C
Littleton, Colorado
Reviewed 9 April 2017 via mobile

The hotel is nice, clean and comfortable. Make sure to ask for a room on the south side of the building. The north side is a construction zone on the adjacent lot. You will be woken up bright and early with heavy equipment and jackhammers. If your up early and leaving it won't be an issue. The breakfast menu is...

1Thank cotraveler2370
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear cotraveler2370, Thank you for sharing your experience of your stay at the Crowne Plaza West Loop. We appreciate your candid review and the time you've taken to recap your experience. It sounds like our restaurant fell short in a few ways and we apologize for your lackluster breakfasts while dining with us. We are working on adding some new...

Reviewed 7 April 2017 via mobile

After having a long day, horrible flight to Chicago and a ridiculous taxi ride. I was not in the best mood but Simeon made a bad day into a good one. It was like he could tell I was not having a good day. He was very friendly and suggested a few restaurants, but to top it off he offered...

Thank Shemain C
Cleveland, Ohio
Reviewed 6 April 2017

First and foremost the hotel restaurant is the biggest part of why we continue to stay at the Crown Plaza. The food is good, but the service is even better. We were there five years ago and we remembered Paul from the bar / dining area. When we recently returned, we were excited to see that he still works for...

Thank nieman221
Bismarck, North Dakota
Reviewed 5 April 2017 via mobile

It is hard to determine the quality of the hotel because they have ongoing renovations right now so I will take that into consideration. When you arrive you pull into a very tiny unloading area. It is off the street but is difficult for vehicles to manuever in. The lobby area is quite small. There is not lot of room...

1Thank Stlrsfan73

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11/06/2017 12/06/2017
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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: $235 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
21 questions
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room looking to the south, construction on the north”
sing_trav_888, 27 May 2017 | Read review
“a lot of construction in the area but the staff will help you maneuver it. You cannot hear construction in your room.”
chzbabe, 23 May 2017 | Read review
“I think any room would be fine.”
hieronymusb2017, 22 May 2017 | Read review
“Maybe ask to face away from the construction that takes places on one side.”
Z6752DIjennym, 8 May 2017 | Read review
“Ask for one that faces away from the construction”
ninak156, 24 Apr 2017 | Read review
5 of 5
US$285* /night
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Prices are for 1 room, 2 adults
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