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Crowne Plaza Chicago West Loop

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969 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 921: English reviews
USA
Reviewed 28 December 2013

Enjoyed my stay here - within walking distance of a number of restaurants, and across the street from a really neat grocery/cafe. The breakfast at the hotel restaurant was great too. Clean and comfortable, and the staff was nice. The easily caught us cabs as needed. Was too far (too cold) in the winter to walk to the Mile or...

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Helpful?
Thank ShortyCowgirl
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for your review of your recent stay at the Crowne Plaza Chicago – The Metro. We appreciate all the kind words about the hotel and our staff. I’m glad to see you enjoy your experience at our Dine restaurant as well. We hope to see you again when return to Downtown Chicago. Sincerely, Chester Selim Assistant...

Port Saint Lucie, Florida
Reviewed 27 December 2013

My family had to celebrate Christmas late to get all the family together. We Were greeted by Janita and Stracia who set the tone of our Christmas gathering. I was so pleased with their warmth and hospitality, I know the Crown Plaza is classy, but these two really made it better, good job girls, and to whoever was smart enough...

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Helpful?
Thank Rebecca D
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for sharing the experience of your recent stay with us here at the Crowne Plaza Chicago – The Metro. We are so delighted that you took time out from your busy schedule to write this review. You’re very kind to say such wonderful things about our staff. I hope you enjoyed your late Christmas. We look...

Chicago, Illinois
Reviewed 25 December 2013

Overall pretty good. Rooms a bit small, but clean. Staff very friendly and special perks for elite members. Walking distance to great Greek restaurants. Only negative is parking, which is a problem at any DT hotel.

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Thank temple1120
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for taking the time to post your review of your recent stay at the Crowne Plaza Chicago – The Metro on TripAdvisor. We all appreciate all the kind words about the hotel. I’m sorry that the parking didn’t meet your expectations and we will address your concerns with our valet company. Thank you for staying with...

Sterling, Virginia
Reviewed 14 December 2013

First off, I am a big Marriott fan. My last stay at a Crowne was 10 years ago and I was disappointed. My company put me at this hotel and I wasn't looking forward to staying. I was totally WRONG! Crowne Plaza is SO MUCH BETTER and I will definitely request this hotel the next time I am in Chicago....

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Thank AmazingD
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for sharing the experience of your recent stay with us here at the Crowne Plaza Chicago – The Metro. I am glad that your company booked you a stay with us and we exceed your expectations. I see that you took full advantage of our new bathroom amenities. We are happy to provide extras to all...

Beecher, Illinois
Reviewed 12 December 2013

Stayed this past weekend for a family wedding that was being held in the ballroom.Great room rate with the wedding discount, just minutes from the church-was able to get early check in to get ready for evening recption. Front desk personnel most helpful as were ballroom servers, bartenders, hostesses. We had a suite for 3 family members, puulout couch had...

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1Thank barbj97
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for your feedback regarding your recent stay with us. I am glad that you took were able to receive a great room rate with the wedding discount. We very much appreciate the kind words about our front desk, bartenders, and ballroom staff. I can’t apologize enough on behalf of the entire team for the inconvenience you...

Cardiff
Reviewed 8 December 2013

A very clean and well presented hotel. The room was very comfortable, clean and provided a great view of the city from the balcony. The location was within easy walking distance of the centre of Chicago and nice bars and restaurants. We were allowed to check in three hours early which was much appreciated as I had traveled overnight and...

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Thank alun n
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for your review of your recent stay at the Crowne Plaza Chicago – The Metro. The kind words about our hotel are very much appreciated. I am delighted to read that we were able to check you in early so you could take full advantage of our great city. The next time you are planning on...

Reviewed 6 December 2013

We were very impressed with the service we received from the moment we checked in. Every staff member was exceptionally friendly. We were given a room with a king size bed without asking thanks to staff member Aspen. We had our 21 month old with us and by conversation Aspen figured we would be more comfortable with a larger bed....

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Thank Mannysmommy
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for sharing the experience of your recent stay with us here at the Crowne Plaza Chicago – The Metro. We truly appreciate the wonderful comments about our team’s customer service. Our team always strives to give the service our guests expect & deserve. We hope to see you back at the hotel soon! Sincerely, Chester Selim...

London, Canada
Reviewed 5 December 2013

Rooms were bigger and more quiet than I was expecting. They were also comfortable and clean, which I was expecting. Another positive is that the train station was walking distance from the hotel and that we could enter the station from Madison Ave, which given the cold weather was a nice plus. We ate in the hotel restaurant a few...

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1Thank Tamara K
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for your review of your recent stay at the Crowne Plaza Chicago – The Metro. Our staff was very excited to read your review of the hotel. Everyone was curious what made your experience “almost perfect”. I’m sorry that the website you booked through was a bit misleading to you. If you have a chance, could...

Chicago, Illinois
Reviewed 4 December 2013

If you want a beautiful, affordable hotel that has fantastic customer service then you should go here. Beyond an extremely friendly front desk staff, Lena Lahart, the Assistant Director of Sales, was absolutely AMAZING in helping us get a wedding block/book rooms. She was always really responsive, communicated well, helpful, and flexible. Super "hats off" to Lena and her and...

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Helpful?
Thank DJ K
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you so much for sharing the experience of your recent stay with us here at the Crowne Plaza Chicago – The Metro. We are so delighted that you took time out from your busy schedule to write this awesome review. We very much appreciate all the great comments about our hotel and staff. I’m glad you enjoy your stay...

Milton, Wisconsin
Reviewed 26 November 2013

We always stay here when we plan on visiting Greek Town. It's right there. Love that it has balconies, difficult to find a hotel with this. Services has always been excellent and nice clean rooms. Only negative is no pool in hotel. You can use one at a nearby health club, but I'd never do that.

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Thank Elaine D
AGMCrowneMetro, Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you for your feedback regarding your recent stay at the Crowne Plaza Chicago – The Metro. We are delighted to hear that you always stay with us when you’re planning on visiting Greek town. We strive to deliver great customer service to all our valued guests. I will be sure to share your nice comments about how clean the...

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 West Madison Street, Chicago, IL 60661 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: $149 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Travelocity, Priceline and Odigeo so you can book your Crowne Plaza Chicago West Loop reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
16 questions
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Toronto, Canada
Greenfield, Ohio
7 months ago
Saint Louis, Missouri
2 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, 17 Oct 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, 26 Sep 2016 | Read review
“IHG members get upgraded to a top floor with a great view!”
 of 5 bubbles FOOPSIE, 10 Sep 2016 | Read review
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