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Courtyard by Marriott Chicago Downtown/Magnificent Mile

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#60 of 187 Hotels in Chicago
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Courtyard by Marriott Chicago Downtown\/Magnificent Mile
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986 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard by Marriott Chicago Downtown/Magnificent Mile
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Showing 930: English reviews
Cleveland, OH
Reviewed 12 February 2017

Here in connection with a college swim meet. 'Upgraded' room's toilet would not flush and help was not forthcoming for a good while. ONE elevator working - tough to move a 60 person group from the guest levels to the street level. And don't try the steps - floors cannot be accessed. Per staff, 'we don't have security there'. Also...

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Helpful?
Thank travellngcircus
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Travellngcircus, thank you for taking the time to share your experience. Your feedback is extremely important to us as we strive to succeed. We sincerely apologize for the experience you encountered during your stay. This is very unusual for our hotel and our team worked diligently to get the elevator operating. We appreciate your feedback and we will be sure...

Bloomington, Illinois
Reviewed 12 February 2017

My wife was scheduled for surgery at Northwestern, and the Courtyard Marriott was conveniently located just a block away. With this close proximity to the hospital, it made it easy for me and my family to go between both places as needed. Due to the nature and recovery period for my wife, we were uncertain of her hospital release date/time....

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Thank twoboys4us
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Twoboys4us, thank you for giving us the opportunity to host your stay. We are delighted that you had such a wonderful stay with us. We are just steps from Northwestern Hospital making it easy to access. It is our pleasure to assist you with a late departure. We wish your wife all the best and a healthy and speedy recovery....

USA
Reviewed 11 February 2017

Rooms are getting refreshed gradually right now - the new brand look/feel is nice - ask for a room with the new look/feel. Ladies at the front desk, front desk manager, sales manager, restaurant staff all deserve a pay raise or bonus for great service. Does not have pull-up bar in fitness center.

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1Thank MerryManUSA
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Dear MerryManUSA, Thank you for sharing about you recent experience with us in Chicago. We are so thrilled you found our new look to be appealing and comfortable. Our team is very passionate on the guest experience to ensure all our guests' feel at ease and relaxed. We will be sure to pass you kind words along to the appropriate...

Chicago, Illinois
Reviewed 7 February 2017

The hotel will hold luggage, so I went to drop it off. A staff member was there to help before I was out of the cab. The front desk attendant gave me the option of checking in then, several hours early and a third staffer offered to help with my bag. Every other employee we encountered was equally attentive and...

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1Thank Welikehotels
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Welikehotels, thank you for giving us the opportunity to host your stay in Chicago. We are so delighted that you had such a great experience with us. Our guests are our top priority and nothing means more to us then hearing your kind feedback. It was truly a pleasure hosting you and your family. We are glad you were able...

Denver, Colorado
Reviewed 1 February 2017

This hotel is in a great location close to almost everything you could want to do in Chicago. My wife and I went to a couple great restaurants easily within walking distance. We went to Eataly and the movie theater only a couble blocks away. We even walked to the Willis tower which didn't seem that far at all. The...

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2Thank Logan C
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Logan C, thank you for giving us the opportunity to host your stay in Chicago. We are delighted to hear that you enjoyed our location. We love being just steps from the best restaurants, shopping and attractions the city has to offer. We truly appreciate your kind words about our staff. Our team works extremely hard to make sure every...

Highland, Michigan
Reviewed 31 January 2017

Wow, what a great hotel!! The staff was friendly and attentive, the hotel was clean and updated, and the room was spacious and comfortable. And the location? Couldn't be better! The price was great too. This is my new "go to" hotel when I visit Chicago.

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Thank metikosh
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Metikosh, thank you for giving us the opportunity to host your stay in Chicago. We are so delighted that you had such a wonderful stay with us. It truly means so much to our team to hear such kind words. Our staff works extremely hard to make sure every guest feels right at home. We have to agree with you...

Moline, Illinois
Reviewed 30 January 2017 via mobile

I can't understand why Marriott has this hotel as a category 7. I've stayed at much nicer Courtyards in the middle of nowhere. Must be the location. For a little more money, there's much nicer Marriott's in Chicago.

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Thank 506snj
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Dear Valued Guest, thank you for taking the time to share your feedback. We are sorry to hear that you were not satisfied with your stay. We happy to inform you that we are currently going through a full guestroom renovation. We hope you can come visit us again soon to experience our gorgeous new rooms. We truly appreciate your...

Murrieta, California
Reviewed 17 January 2017

This hotel is in an excellent location for dining, shopping, and all the Magnificent Mile locations and activities. We could walk everywhere easily. The rooms are large and comfortable. All employees were professional and helpful. We would stay there again.

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Thank kaj20
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Kaj20, Thank you for choosing the Courtyard Magnificent Mile for your stay. We are so happy to hear that you were able to take advantage of our fabulous location! We are located in the heart of Chicago with easy access to all that Chicago has to offer. We truly appreciate the time you have taken to compliment our hotel and...

Rhodes, Iowa, United States
Reviewed 12 January 2017

My family stayed 12/26 - 12/28, the hotel was close to everything we wanted to visit and the hotel staff at the front desk, concierge desk and attached restaurant were very friendly. Our room was not so great, and when I emailed the hotel the response I got was even worse. The drain on the bathtub wasn't working so my...

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Thank Kathrynw79
Justin R, Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Kathryn, Thank you for bringing this matter to our attention. I apologize profusely for the service your received and the issues that you experienced at our facility. We hold ourselves to a higher standard and fell well short of that mark with you and your family. I will be addressing this matter with our team to ensure that this was...

Danville, Illinois
Reviewed 5 January 2017

This hotel is conveniently located to The Magnificent Mile for shopping and dining and a little sightseeing as well. The price was very reasonable for this great location. The staff are very welcoming, the rooms are clean and comfortable. The on-site parking is convenient and very reasonable price for anywhere in Chicago.

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Thank MR2600
CHIMM165, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review

Dear MR2600, Thank you for sharing some feedback in regards to your recent experience with us in Chicago! We are very thankful to be located just steps off the iconic Magnificent Mile. Being in this prime location allows easy access to all the area attractions and restaurants. Our team is very prideful on the guest experience from cleanliness to customer...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Stay steps from Chicago's Magnificent Mile at this upscale downtown Chicago Courtyard by Marriott location. The Courtyard Chicago Downtown Magnificent Mile offers newly renovated guest rooms, an indoor pool & fitness center, a Starbucks in the lobby for your morning pick-me-up, complimentary WiFi, and the lobby is home to the trendy new Copper Fox Gastropub which is top-rated on Yelp. The location is ideal for visiting the Windy City; just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. ... more   less 

Additional Information about Courtyard by Marriott Chicago Downtown/Magnificent Mile

Address: 165 E Ontario St, Chicago, IL 60611-2822 (Formerly Courtyard Chicago Downtown/Magnificent Mile)
Region: United States > Illinois > Chicago > Magnificent Mile
Price Range: $216 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard by Marriott Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard
Hotel Style:
#25 Family Hotel in Chicago
#41 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard by Marriott Chicago Downtown/Magnificent Mile staff and other travellers.
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Questions? Get answers from Courtyard by Marriott Chicago Downtown/Magnificent Mile staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms over 10 floor have the best city views”
 of 5 bubbles anakarenl2017, 14 Mar 2017 | Read review
“We asked to be near an elevator and the pool and were given the perfect spot for us. It's a big hotel with lots of options.”
 of 5 bubbles Welikehotels, 7 Feb 2017 | Read review
“Corner suites are roomy and quiet”
 of 5 bubbles CathyK76837, 8 Sep 2016 | Read review
“Higher is better as traffic noise can be an issue. Stayed on 15th floor and it was audible but acceptable.”
 of 5 bubbles pggriffin53, 2 Sep 2016 | Read review
“Learn how to check a room for bed bugs.”
 of 5 bubbles raywX8259OL, 31 Aug 2016 | Read review
5 of 5