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Hard Rock Hotel Chicago

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Hard Rock Hotel Chicago
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2,567 Reviews from our TripAdvisor Community

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Showing 2,323: English reviews
San Juan, Puerto Rico
Reviewed 28 May 2014 via mobile

The hotel is ok, rooms are nothing to brag about but bed was comfortable which is very important. Unfortunately our room faced a construction so when we were in the room the background noise wasn't nice. There is a lobby bar so if you like that scene they had live music every evening. Location is great, right near the Millenial...

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Helpful?
Thank Cristi M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us! While we're thrilled to hear that you enjoyed our Michigan Avenue location in the heart of downtown Chicago, we sincerely apologize for any noise disturbances caused by the neighboring construction. As a quick note of disclosure, complimentary Wifi...

Columbus, Ohio
Reviewed 25 May 2014 via mobile

The rooms could stand a little updating. I wish I had of known that booking a suite would mean being near the elevator and hearing the elevator shaft bang all night. When we called the front desk to complain, we were basically told it would eventually get quiet. Yea, it did about 5am but only for a few. I'm not...

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1Thank sharay74
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you for choosing Hard Rock Hotel Chicago and for taking the time to share your comments and concerns with us; we only wish we had left you feeling more impressed. Please accept our sincere apologies for the noise disturbances you encountered during your stay; we are disappointed to hear that you didn't enjoy a more restful...

San Diego, California
Reviewed 25 May 2014

Our experience at this hotel was great. The gym had every equipment you could think of. The staff was very friendly. The room was very spacious and modern. If this is your first time going to Chicago I would definitely recommend this hotel. The location is in the heart of downtown. Right across the street from great restaurants and the...

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Helpful?
Thank Luvdias
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for thinking so highly of the Hard Rock Hotel Chicago! We are beyond thrilled that you enjoyed your time in Chicago with us. Because we pride ourselves on providing exceptional, friendly and unparalleled service to our guests, we appreciate the kudos you've extended to our outstanding team. Thanks again for taking the time to provide such...

Saint Louis, Missouri, Usa
Reviewed 20 May 2014

The Hard Rock Hotel is conveniently located! All the best shopping and dining experiences are just steps away!! The staff is awesome!! They provide the best service to make your stay memorable!! Grant Park, The Art Institute is just steps away! Miracle Mile is just up the street!!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Artit V
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you received highly attentive service from our rock star staff and enjoyed our central location in the heart of downtown during your stay with us. We're grateful to have been part of your recent travels and hope you'll be back so...

Derby, United Kingdom
Reviewed 19 May 2014

Great hotel,centrally located on North Michigan avenue,huge room,fantastic view,staff were great,very polite,very helpful.Nice bar,nice clientele,definately one of the best options in Chicago.Didn`t eat here (too many options close by)so I can`t comment on the food.

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Helpful?
Thank Nick B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We aim to deliver authentic experiences that rock and are so pleased to hear that you had such a favorable guest experience. We look forward to welcoming you back for a return visit. Thanks again for your review!

Ireland
Reviewed 19 May 2014

We stayed in the Hard Rock Hotel at the end of April. Its in a fantastic location, in the heart of Chicago and within walking distance to all the major attractions. The hotel is in a fabulous art deco building and our room was spacious. It was a bit noisy, being beside the elevator and there was also a lot...

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Helpful?
Thank Anna O
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago. We're thrilled to hear that you enjoyed our Michigan Avenue location and historic home in the Carbide and Carbon building. Please accept our sincere apologizes for any noise disturbances encountered during your stay with us as a result of the neighboring construction. As a quick note of disclosure, free Wifi...

Chicago
Reviewed 15 May 2014

The Hard Rock Hotel is situated in the heart of Chicago, only some steps from the Magnificent Mile and the Loop. Only some hundred meters from Art Institute. You have an excellent view over Chicago from the very clean, modern and large rooms. All the staff is very friendly and helpfull. Best Hotel I ever had in Chicago.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Brigitte H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thank you very much for choosing Hard Rock Hotel Chicago; we're thrilled to see this five-star rating and read all about your exceptional guest experience with us. We look forward to welcoming you back for another rock star stay. Thanks again for taking the time to share your outstanding feedback!

New York City, New York
Reviewed 14 May 2014

wow did i make a mistake choosing this hotel. Looks nothing like the pictures. its outdated and not well maintained. staff could care less about you. no one even greeted me or helped me with my luggage. This is my first time in Chicago in years and I cant believe I chose such a horrible hotel. DON'T WASTE YOUR MONEY.

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1Thank GLAMOURGIRL311
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share your valuable feedback with us; we only wish you had enjoyed a more positive guest experience. We are deeply disappointed to hear about the uncharacteristically unfriendly interactions you had with our staff and would sincerely appreciate the opportunity to earn back your brand confidence. Please feel free to reach out...

Woodstock
Reviewed 14 May 2014

Great staff. I was surprised by the free upgrade to a suite with great views of the city and the water. Great location if you want to get out and walk to places.If you want to park forget about it. The valet is way over price and hard to get too. The staff was the best.

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Helpful?
1Thank Joseph C
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We are so pleased to hear that our front desk team was able to offer you a complimentary upgrade to a suite with beautiful city views. As a quick note of disclosure, our parking rates are price-competitive with...

Chicago
Reviewed 14 May 2014

The staff was very friendly and professional. The room was neat and clean. And the food was superb. The gift shop was well priced and the selection of items was very nice. I would definitely refer this place to family and friends I will also return as well.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Nina W
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

WOW! Thanks so much for taking the time to write this rave review about your most recent stay with us; we're thrilled to hear that you received such highly attentive rock star treatment from our staff and that you enjoyed the classic American cuisine in our Michigan Avenue restaurant, Chuck's: A Kerry Simon Kitchen. We look forward to welcoming you...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $200 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Travelocity, Priceline, TripOnline SA, Jetsetter, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
28 questions
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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure I have one here, we were on the 10th floor, and I hope other floors are nicer.”
Binker55, 5 Apr 2017 | Read review
“Platinum king are the larger rooms”
daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
jmarik2017, 15 Mar 2017 | Read review
5 of 5