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Hard Rock Hotel Chicago

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2,567 Reviews from our TripAdvisor Community

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Showing 2,323: English reviews
Baton Rouge
Reviewed 13 May 2014 via mobile

We stayed there as a treat to ourselves 1 day before joining family for the holidays. Best decision we made. There was a problem with our mattress, a sprang broke in the middle of the night and the hotel quickly rectified it by upgrading us the following day!! Great service

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Helpful?
Thank wlsteen
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago for your one-night getaway before joining the rest of your family for the holidays; while we do apologize for the problem encountered with your mattress, we are happy to hear that our staff was able to spring into action and resolve the situation. We sincerely hope you will keep us in mind...

Milan, Italy
Reviewed 9 May 2014

This is the second time I go at the Hard rock Hotel in Chicago. Rooms are spacious, and the ones on upper floors offers a fantastic views. Stuff is kind enough, but don't expect great services. Value for money is good and location fantastic. The building is fantastic, with its champagne bottle shape and deco architecture.

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Thank Carlo_Milan_Italy
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for staying with us again and sharing your feedback. The Hard Rock Hotel Chicago is housed in the Carbide and Carbon building, a true Chicago landmark. We appreciate our historic home and all the beauty that comes with it and are happy to share it with you when you visit the city! Cheers, Carly Moore

Vancouver, British Columbia, Canada
Reviewed 8 May 2014

Recently visited Chicago for a week end get away and stayed at this hotel. Staff was very nice. Concierge was very helpful and knowledgable. Hotel is in a great central location and is located within easy walking distance of Lake Michigan and the Miraculous Mile shopping section. Hotel is starting to show its age but all in all a really...

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Helpful?
Thank Carey S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for staying at the Hard Rock Hotel Chicago and for reviewing your trip. Our hotel is located on Michigan Avenue just south of the river. Our prime location is walking distance to Chicago's shopping, theatre, and business districts. We are glad to hear that you enjoyed your stay and are looking forward to seeing you the next time...

Kalamazoo, Michigan
Reviewed 7 May 2014

The hotel was very cleanl, Staff very helpful and friendly, great location close to dowtown and train stations.Very good value for the price. Workout equipment in great shape, restaurant a little pricey.

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Helpful?
Thank Pam J
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for the great review, we are thrilled to hear that you enjoyed your stay! Our team strives to provide top-notch service to all of our guests and we are always thankful when it is noticed. Our fitness center-Body Rock is open 24 hours so that hotel visitors can work up a sweat when they are not out exploring...

Chicago
Reviewed 5 May 2014

Parking is 60$ per day NO option and not included in your stay. Internet is expensive and we booked 3 rooms for a special occasion. We told the reservations and manager Ed ahead of time and nothing was done. Mold and loose tiles in bathrooms (all 3 had mold) broken chair at desk. Just diasapointed - most of the staff...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kristen L
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review your stay. Although I am sorry to see that you were disappointed with your stay we do appreciate the feedback. Your comments have been shared internally so that we can continue to improve our guest experiences. We hope that you will give us another try and I am positive we can show...

Chicago, Illinois
Reviewed 3 May 2014

Only spent time in the room so I can't speak to the overall "experience". Perfectly nice at check-in. Room nicely decorated but kind of a weird layout. My opinion is that it's overpriced basically. However, the location is pretty nice.

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Thank SpotlightOnTravel
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your room and we hope to see you again. Cheers, Carly Moore

Reviewed 2 May 2014 via mobile

Stayed here for 2 nights while on business. Great location- I liked that there was a Walgreens and lots of restaurants within walking distance. The lobby/ hotel bar/ restaurant had a fun atmosphere. Live bands every night. Very upbeat feel. Got a free upgrade to a city view room. It was great! The room was very spacious...had kind of an...

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Thank Jordan G
Chicago
Reviewed 1 May 2014

Great hotel,they made us feel like rockstars the whole time,wonderful value,cannot wait to come back-also fantastic location.The rooms were warm and they fixed it right away. Always smiled and greeted us by name

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Vicky J
Wisconsin
Reviewed 29 April 2014

I had high hopes after a tremendous stay last time. This visit turned out to be much more average. Maybe I was spoiled last time with a nice king room that overlooked Michigan Avenue. This time I was stuck in the back of the hotel with no view and a very average room. The room had the feeling of being...

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Thank Cheesehead88
West Islip, New York
Reviewed 28 April 2014

Wife and I spent 3 nights at The Hard Rock hotel in Chicago and had a wonderful stay. Our room was a corner room on the 9th floor and we had an amazing view from our room. The restaurant in the hotel CHUCKS food was very good and the service was as well. The city of Chicago was very clean....

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Helpful?
Thank Gary C

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $200 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
28 questions
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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure I have one here, we were on the 10th floor, and I hope other floors are nicer.”
Binker55, 5 Apr 2017 | Read review
“Platinum king are the larger rooms”
daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
jmarik2017, 15 Mar 2017 | Read review
5 of 5