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Hard Rock Hotel Chicago

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2,466 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,231: English reviews
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

No microwave no free water, no family kid, baby friendly. No activites for family. Prices are ridiculous expensive. Good hotel for couples and buisness and single people. Location is great to walk around and explore.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Pedro C
Denver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 December 2013

2 days - NO HOT WATER both days. No thanks. he front desk agent (female/blonde/30s) was less than friendly. Noticeably unable to help me with my request for a suite or offer ANY assistance when I repeatedly asked for help with an upgrade of any sort. She failed to explain any amenities or anything else including room service or on-site... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank heartland44
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 December 2013 via mobile

2nd time staying at the Hard Rock and I was not disappointed. Wonderful staff, awesome and clean rooms, within walking distance of a lot of stuff...you can't go wrong here. I say if you want a great Chicago hotel experience, look no further

Helpful?
Thank CLL3479
Fort Wayne, Indiana
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 December 2013

Between the location right downtown, comfy beds, and spacious modern room, I couldn't be more pleased with our experience at the Hard Rock Downtown Chicago. Staff was friendly (especially the valet parking attendants) and helpful when we had questions. Thanks for the great experience Hard Rock!

Helpful?
Thank Jennifer R
Plainfield,Il
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 December 2013 via mobile

I had never stayed here and never had a desire to stay, but that was a bad mistake on my part. Last weekend I realized how beautiful this hotel is and definitely will be coming back. The rooms are super nice and very spacious. My husband did not want to leave the room because of the really nice tv and... More 

Helpful?
Thank fromsuntowind
San Jose, California
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 December 2013

While the room was spacious and comfortable, I was less than impressed by the customer service. Asking a question of the staff looked like I was interrupting them in their internal conversations (not with other guests). Worst was brown water from the faucets early in the morning. I let the water run for almost 10 minutes before I gave up,... More 

Helpful?
Thank Lynn E
Kansas City, Missouri, United States
Level Contributor
7 reviews
3 hotel reviews
Reviewed 26 December 2013

We stayed at this hotel a few weeks ago. The front desk staff was efficient, but not extremely friendly. The friendliness of the valets made up for it! Though parking was expensive ($60/night), it was a necessary evil. Located right on Michigan avenue, we were able to walk most places, though with the valet parking, we had unlimited in/out privileges... More 

Helpful?
Thank 116sherrij
Central Illinois
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 December 2013

We booked a platinum king room (500 sq ft room) for 1 night to attend Wicked at the Oriental Theater. We arrived early (around 11am) and was able to get into our room immediately. Room was very clean and modern. Lobby is beautiful with singing group memorabilia. Elevator doors are golden with a lot of marble inside. The building is... More 

Helpful?
Thank DisneyToBeach
Naperville
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

What a great place to stay. Perfect location. I came by the hotel several weeks before and talked to Maria at the front desk. She was awesome. She helped me get the best deal and wanted me to see the rooms before booking. She tried to get us into a suite with the pool table. When we checked in, that... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Darrin S
San Francisco, California
1 review
Reviewed 19 December 2013

I have clients in Chicago whom I visit at least every 2 months. The Hard Rock is always my choice for 1) Location right on Michigan Ave, 2) Great Rate, 3) Very classy rooms. Some of my colleagues choose to pay a lot more to not get much more and also spend more time in cabs. When I book a... More 

Helpful?
Thank Ben F

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $165 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotels.com, Odigeo and Jetsetter so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
8 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
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