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Hard Rock Hotel Chicago

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2,466 Reviews from our TripAdvisor Community

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Showing 2,231: English reviews
Niles, Il
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2013

We booked this hotel for the location for the Blackhawk Stanley Cup Parade and it was perfect. We live in the Chicago suburbs, but did not want to commute in the morning. It was a close walk to our favorite restaurant The Grand Lux going North, and a close walk to Grant Park for the parade walking south. We were... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Linda R
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback on your stay with us during the Stanley Cup parade! Overall, it sounds like you had an authentic guest experience from the time you checked in until the time you checked out; we couldn't be more thrilled! It's wonderful to... More 

Greater Cincinnati
Level Contributor
3 reviews
Reviewed 2 July 2013

Hotel front desk had me booked (and charged!) for more nights than stated on my reservation confirmation. Front desk could not correct problem when I gave them the confirmation number, and instead made me print out a copy of the email they sent me before they would correct the problem. Why do I need to get hard copy proof from... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Kevin K
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to bring this matter to our attention. Please accept our sincerest apologies for the inconvenience that was caused with your reservation; we regret that you had to go through the trouble of printing out your confirmation and certainly should have been able to correct the... More 

Chicago
1 review
Reviewed 2 July 2013

Looks like you were trying too hard to be hip. Small rooms showing their age (scratched doors, rotting bottom of bathroom door, leaking faucet.) First room I was in where I was afraid to use the dresser for fear of setting off the motion sensor on the snack tray. I am still not sure if there was a fridge I... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Samuel S
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for sharing this valuable feedback with us; we only wish you had enjoyed a more positive guest experience. While we're happy to hear that you enjoyed our musically-inspired atmosphere, we do apologize the the ambient lighting was not your style. We hope you will consider coming back for a return visit... More 

Toronto, Canada
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 July 2013

I drove to Chicago and the hotel provided valet service for $50 per night. The check-in staffs are super friendly and helpful. The lobby is very classy and upscale. The floor I stayed in has a "Elton John" theme. I am not a fan of him but the room is very comfortable. The location of the hotel is in the... More 

Helpful?
Thank Thomas T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! Thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to share this first-star review with us! We're thrilled to hear that you enjoyed our modern, musically-inspired atmosphere and central Michigan Avenue location in close proximity to the city's hottest local attractions, shops and restaurants. Nice call on The Dark Knight; the movie was indeed... More 

DC
Level Contributor
122 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 30 June 2013 via mobile

This hotel has wonderful, comfortable rooms that exceeded my expectations. The staff was very helpful and eager to please. I did not have the frightening experience another reviewer had, but I agree that there is nothing in place to keep people from walking in off the street and going up to the rooms. Perhaps requiring a room key card to... More 

Helpful?
Thank dcatravelerDc
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to share this five-star review on your stay with us! We are thrilled to hear that our guest rooms and helpful staff exceeded your expectations. As a note of disclosure, we take security very seriously and have a security team on hand 24... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2013

Huge room on corner of building overlooking the start of the Magnificent Mile, great service during stay, supplied with fridge and microwave without asking, also free wifi throughout hotel. Reception staff were extremely helpful and strived to provide a great experience during our stay Highly recommended hotel in a great position for shops, magnificent mile, sights and park, 5 minute... More 

Helpful?
Thank StuartLl0yd
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback with us! We are thrilled to hear that you enjoyed your spacious room overlooking the Magnificent Mile, highly attentive service from our staff and central location in close proximity to downtown's hottest restaurants, shops and local attractions. We look forward to welcoming... More 

Duluth, Minnesota
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 June 2013

I stayed here for a conference. I was able to easily get to the Magnificent Mile from the hotel and see some of the interesting architecture in the area. The food at the facility was good, and every staff person I dealt with was very pleasant and helpful. I enjoyed seeing the rocker memorabilia on the different floors. The bed... More 

Helpful?
Thank P J
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for sharing this review on your most recent stay at Hard Rock Hotel Chicago! We're thrilled to hear that you enjoyed our central location on the base of the Magnificent Mile, music memorabilia on every floor and highly attentive and personalized service from our staff. Please accept our sincerest apologies that the room quality and cleanliness... More 

Toronto, Canada
2 reviews
Reviewed 26 June 2013

This is an awful hotel for its price. Rooms are dingy. The lobby is ice cold and blaring with horrible music 24/7. The internet is not free. It really feels like a 3 star hotel. The location is not bad.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Denice F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share this valuable feedback on your stay with us. While we're happy to hear that you enjoyed our central Michigan Avenue location, it sounds like our musically-inspired atmosphere is not your style. As a note of disclosure, we do offer free WiFi for guests who book... More 

Chicago
1 review
Reviewed 26 June 2013

I paid full price for a "Platinum" level room. I was with the SHRM Conference. I was only able to reserve one night at the SHRM rate. I was left in the same room, however I really didn't feel my room was a platinum level. It had 2 chairs and a small table that my co-worker did not have. The... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Viviana R
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thanks so much for taking the time to share this feedback on your recent stay at Hard Rock Hotel Chicago. Please accept our sincerest apologies that the room size and layout were not to your liking; as a note of disclosure, our platinum king and two-queen rooms have approximately 500 square feet. We are sorry that we... More 

Toronto, Canada
1 review
Reviewed 24 June 2013

I stayed at the Hard Rock Hotel on Michigan Ave. in Chicago. It was a very convenient location because it was central to several attractions in the city (including the ones offered in the CityPass). After checking in, my boyfriend and I noticed that where the elevators were located behind a wall from the front desk, there were doors that... More 

Helpful?
Thank turtlebelle
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share this valuable feedback regarding your recent stay with us; we only wish you had enjoyed a more positive guest experience. We are deeply disturbed by the incident you encountered and have consulted our Loss and Prevention Manager; unfortunately, he has no record of... More 

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: $165 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Family Hotel in Chicago
#85 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
8 months ago
1 month ago

See all questions (25)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
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