Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Imagine your own luxe studio in the skies overlooking the hip Gold Coast neighborhood's leafy streets, with sweeping views of the Chicago skyline and Lake Michigan daring you to look away. Parking available for additional fee per night.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Thompson Chicago, part of the Hyatt collection, garners acclaim for its prime location, nestled amidst bustling shopping and dining options. While the clean and modern atmosphere, accentuated by eclectic decor, pleases guests, opinions on service and value vary. Some visitors highlight the friendly staff, whereas others report encounters with rudeness and unresponsiveness, alongside concerns about unexpected fees.
Room experiences also differ, with many appreciating the stylish comfort, while others point out the need for updates. Despite ongoing renovations impacting amenity availability, the hotel's overall cleanliness and chic ambiance stand out.
Location
Central
Atmosphere
Chic
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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When we checked into the hotel Nicole T was very helpful and very informational about where to go and what to do around the hotel. The hotel is in an excellent location and walking distance from every store you can think of and all the foods of all kinds of varieties that you would want to eat. We had a room on the 21st floor on the end which had a separate bathroom with a large tub and large shower. Overall, this was a great hotel to spend four nights and I want to come back in the summertime when it's not so cold.
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Date of stay: February 2025
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucas Abbott, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded 3 weeks ago
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and your stay with us at the Thompson Hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. If you plan to visit again in the future please do not hesitate to reach out to me if you need assistance. All the Best, Lucas Abbott Thompson Chicago
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thompson Chicago has become one of my favorite hotels in the US. The property's biggest asset is the main-on-main Gold Coast location. It is close walking distance to so much (Magnificent Mile, Oak Street, Division Street, countless restaurants), and an easy Taxi or Uber ride to Lincoln Park or the Loop. The property provides excellent value for World of Hyatt Globalist Members, with free overnight parking ($75 value) with point redemption or free night rewards, and free breakfast for two adults and two kids. The breakfast situation may change however since Nico is scheduled to be replaced by Tavern on Rush beginning around Q1 2024. The hotel is routinely available for under $200 USD per night and the staff is always consistently helpful, friendly, and overall solid. The rooms are well appointed and unique with corner junior suites having a unique, curved layout.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from irena Rietveld, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Nov 23, 2023
Dear JWORD, I would like to express my sincere gratitude for the truly extravagant review you shared about your recent stay with us. Your kind words and positive feedback have brought immense joy to our entire team. It is particularly delightful to hear that you love the location of our beautiful Gold Coast area and appreciate its proximity to the magnificent mile, Oak Street, Division Street and the incredible restaurants we have near by. Your detailed insights into our property's strengths are invaluable, and we are thrilled to learn that we have become one of your favorite properties in the US. We take great pride in providing exceptional experiences for our guests, and your feedback reinforces our commitment to excellence. I will be sharing your glowing review with our entire team, as it serves as motivation for us to continue delivering outstanding service. If you ever have further comments, suggestions, or if there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay. Warm regards, Irena
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Our stay was a points redemption. Our standard room was generously sized and looked out over the front of the hotel which was nice. The room had lovely hardwood flooring, a desk near the windows, an L shaped couch and a very spacious bathroom with a pocket door and an open no-door style shower. The rainfall shower also had a wand available. Thanks to it's longer hallway like layout, this shower didn't send water into the other parts of the bathroom in the way that Hyatt Place showers often do.
Overall this was a well run, well thought out hotel. Our pocket door on the bathroom had to be opened carefully or it would get out of alignment or something and whack into something on the internal track causing a loud bang and requiring you to re-close and re-open the door carefully. The clock radio wasn't working, probably not plugged in at the wall but it was hard to get to and I didn't care enough to investigate or request help.
The TV overall worked very well and had a nice fast responsive guide and even a sleeker more polished remote than most hotels. I do wish they provided a good way to plug an HDMI device into it. Their custom remote doesn't include the ability to change inputs. I had to unplug the hotel's custom TV service HDMI cable to get my laptop plugged in but the volume on the TV is locked at 100% and the remote actually controls the volume from the hotel TV system side. So I had to be very careful to turn my laptop volume way down. Basically something 99% of guests won't ever care about.
The hotel location is good IF you want to be in the Gold Coast. I'd never spent any time in the Gold Coast area before and while clean and bustling, it felt pretty touristy. Also, there isn't an L stop particularly close to the hotel meaning quite a bit of walking just to get started going anywhere around town.
Overall a very strong showing.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damazo Valdez, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Jul 13, 2023
Dear Chris_Ransdell, Thank you for taking the time to share your experience of the Thompson Chicago with us. While I am happy to hear that the room was overall to your liking I would like to apologize for the tiny details that were not. I have alerted my chief engineer about the issues in the room so that he may rectify them immediately. Thank you for letting us know as it helps us tremendously to keep our standard of service. We hope to have the chance to host you again! Best, Damazo
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I recently stayed at Thompson Chicago with my family, and unfortunately, our experience was far from ideal. While the hotel has some good points, it falls short in key areas, especially for families with young children.
The most alarming incident was when my son cut the back of his head on the shower door handle. This was a serious safety concern that could have been much worse. I urge the management to address this issue immediately to prevent future accidents.
We booked a junior suite, expecting a comfortable and spacious area for our family. However, the layout was very open and not suitable for kids. The lack of separation between the sleeping and living areas made it difficult to manage our space, and the open design posed several hazards for our active child.
While the hotel does have some positives—such as its location and decor—it is clear that it is not designed with families in mind. If you are traveling with children, I would recommend looking elsewhere for accommodations that are safer and more accommodating to family needs.
Thompson Chicago might be a decent choice for solo travelers or couples, but I cannot recommend it for families with young children due to safety concerns and limited space in the suites.
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Date of stay: June 2024
Location
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tavon House, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Sep 17, 2024
Thankyou for taking the time to share your feedback and for choosing to stay with us at the Thompson. Warm Regards, Tavon House Front Office Supervisor
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This is a fine place to stay if you are in Chicago. You can walk to any of the Gold Coast restaurants and bars with ease. They seem to rely on their location to mask their average service, lack of on-site restaurant and laughable "morning offerings." We understood that the restaurant was being renovated (after we booked), but there should have been more of an effort to justify the full priced room despite the renovation and lack of offerings. In addition, our in-room Nespresso machine was broke, and we were forced to buy 2 cups of regular drip coffee for an additional charge of $12. This should have been comped in my opinion. Im sure this is not a typical experience, or at least I hope not.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irena Rietveld, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Mar 28, 2024
Dear Daniel P, Thank you for sharing your feedback about your recent stay at Thompson Chicago on Trip Advisor. We're pleased to hear that you found our location convenient for exploring the Gold Coast area of Chicago. We apologize for any inconvenience you experienced due to our ongoing restaurant renovation and the limited morning offerings. We understand the importance of providing a satisfying breakfast experience for our guests, and we regret that we fell short of your expectations in this regard. Your comments regarding the Nespresso machine in your room have been duly noted, and we apologize for any inconvenience this may have caused. We will address this issue with our team to ensure it is resolved promptly. Your feedback is valuable to us as we continuously strive to improve our services and offerings. We appreciate your understanding during this transitional period, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything further we can do to assist you or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Warm regards, Irena
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This place is a joke. I check in, it’s late and I’m tired. I unpack and get ready for bed, only to find my bed has not been made properly. It was missing the sheets between the mattress and the duvet/comforter. Nasty! I call down to the front desk to advise them of the issue and they say they’ll send housekeeping up right away to fix the problem. After about 20 minutes housekeeping shows up and hands me sheets and leaves without saying a word, so I had the privilege of making my own bed at the hotel…at 11pm. Thanks, Thompson. Nice to see you keeping it classy.
Other issues during this stay included: Requested feather-free bedding due to a dust allergy and although the system indicated that the request was accommodated, it wasn’t. I also requested a quiet room and am placed immediately across from the elevator. And finally, I’m a Hyatt globalist (ie frequent customer of Hyatt) and one of the perks is a suite upgrade upon availability at check-in. Suites were showing available on the app yet I was told no suites were available. The suite upgrade issue is a minor inconvenience, but when taken in totality this place is just plain terrible. Honestly, I had a better experience at a Hyatt place in rural North Carolina last week.
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Date of stay: March 2025Trip type: Travelled on business
Room Tip:Â Avoid this hotel. Not worth it. Other options are better located and provide actual hospitality.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely hotel minus the stained couch in my room & lack of a fitted sheet (they just laid a regular sheet over the mattress).
The front desk staff was extremely dismissive & rude. I had to wait an hour past check in time & was offered nothing.
When I asked for a late check out i was told no. Then after I asked for some form of compensation I was given a credit of $25 for food.
My food was $29 & ended up being $47. I mentioned my credit & it was taken down to $40. I’m no math whiz but that doesn’t add up.
The next morning a dog barking woke me up, I called the front desk & they said they’d take care of it. An hour later, it was still barking. I call again & was told the owner was on their way back….
Again I asked for an hour later to check out & was denied.
I get a room downtown every month & they win the prize for rudest Hotel staff I’ve encountered.
It really is too bad given how nice the hotel is.
Oh well!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stefanie Hrejsa, Owner at Thompson Chicago, by Hyatt
Responded 3 weeks ago
Dear Barrett Blackman; Thank you for choosing Thompson Chicago for your recent stay in Chicago. We appreciate the time you took to complete a survey, and the time you took to speak with me via telephone. Your feedback is very valuable and helps us review and improve our services. I was happy to learn from the front desk team that they in fact upgraded you to a junior suite and offered a $25 food & beverage credit at check -in, as this was unfortunately delayed by ½ hour. As the room you occupied was reserved for the next guest, we were only able to offer a 1 hour late check out. You did receive a full credit for your in room dining order and other fees. Your comments have been forwarded to housekeeping and we truly apologize for the barking dog that woke you up. We are sorry that you were not completely satisfied. We appreciate you sharing your experience so that we may share with the team.
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Thompson Chicago by Hyatt is my home away from home when I visit Chicago.
The location is perfect because it's within walking distance of so many cool places to visit as well as access to public transportation. This is a very safe area and I felt comfortable walking around at night with my young daughter.
The Thompson staff was extremely hospitable and accommodating. I consider all of them my family now.
At check-in, my new cousin Alex G.(the Blonde Bomb Shell), greeted us with the most amazing energy and made sure we were able to check-in early given our long night of travel. Every time he saw us he'd ask us how our trip was going and if he could help with anything. Chef's kiss...top tier hospitality!
The rooms are a good size, the beds are extremely comfortable, and the hot water never ran out during our showers. (That's important...no?)
The restaurant was under construction during our stay, so I cant comment on that. During thus time, the hotel staff did have a grab and go spot in the lobby to get coffee, bakery delights, snacks, and adult beverages. Breakfast could be ordered via room service.
All in all...I would highly recommend anyone stay here.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tavon House, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Jun 1, 2024
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and your stay with us at the Thompson Hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. If you plan to visit again in the future please do not hesitate to reach out to me if you need assistance. All the Best, Tavon House
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If what you’re looking for are accommodations with warped cheap laminate flooring, water damaged walls with mold and smeared paint, bugs in the baseboards, and loud popping from inside the walls- this is your place! You can have a suite that reminds you of a cheap air bnb in the city for the price of a premium hotel. But here you get the bonus of completely being dismissed by in person staff rather than communicating through an app. You can also push your cart of luggage to your room yourself when you arrive late in the evening.
We’ve stayed here many times over the years and it’s been declining steadily- I think we may be at the bottom for the class of hotel it claims to be.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irena Rietveld, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Feb 19, 2024
Dear Seekritsuz, Thank you for taking the time to share your feedback with us, although we are truly disheartened to hear about your recent experience at our hotel. Please accept our sincerest apologies for the issues you encountered during your stay. Your feedback regarding the condition of your room is deeply concerning, and we take such matters very seriously. We have immediately addressed these issues with our housekeeping and maintenance teams to ensure that they are rectified promptly. It is certainly not the standard of quality we aim to deliver to our valued guests. Additionally, we are disappointed to hear that you felt dismissed by our staff. Providing attentive and responsive service is at the core of our values, and we apologize if we fell short in meeting your expectations in this regard. We truly value your loyalty as a returning guest, and it is disheartening to learn that your recent experiences have not reflected the high standards we strive to maintain. Your feedback will be instrumental in helping us improve our services and facilities for all our guests. We sincerely hope that you will consider giving us another opportunity to restore your faith in our hotel. Thank you once again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Irena
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We stayed downtown for a night for my wife's birthday. The Thompson is well situated on Rush across the street from Gibsons and The Original Pancake House. It is also right at the top of Michigan Ave. The staff were nice as was the hotel. We had a high corner room that was huge with lots of windows. While very comfortable (and would return without hesitation) the room was showing a bit of wear and tear. It was $75 to park the car at the hotel but across street, just east of the pancake house, there is a garage that is only $40 for 24 hours. ($40 is ridiculous but not $75). On a side note, I was shocked at how empty Chicago was. It was warm, perfect walking weather. The only store I saw ANY sale in was a candy store on Michigan Ave, no joking. Chicago will not survive if this continues. While I said the staff were nice, and they were, the kid at the door would be more helpful if he was not glued to his phone.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irena Rietveld, Guest Services / Front Office at Thompson Chicago, by Hyatt
Responded Jan 15, 2024
Dear DoCoTommy, Greetings! I trust this message finds you well. I wanted to express our sincere appreciation for choosing Thompson Chicago to celebrate your wife's birthday. We are delighted to hear that you had an overall positive experience, and I extend my gratitude for taking the time to share your feedback with us. It warms our hearts to know that the hotel's location, situated conveniently near popular dining spots like Gibsons and The Original Pancake House, added to the enjoyment of your stay. Our team takes pride in providing a welcoming atmosphere, and we are pleased to hear that you found the staff to be nice. Your choice of a high corner room allowed for ample space and natural light, creating a comfortable and memorable environment. We value your observations regarding the room's wear and tear, and I assure you that we take such feedback seriously. Our commitment to maintaining a high standard of comfort is unwavering, and your insights aid us in addressing areas for improvement. Regarding parking, we appreciate your mention of the alternative garage option nearby. We understand the importance of offering convenient and reasonably priced parking solutions for our guests, and we will certainly take your comments into consideration. Your observation about the city's current situation is duly noted. Chicago is indeed a vibrant and dynamic city, and we share your hope for its continued prosperity. As we navigate these unprecedented times, we remain dedicated to providing exceptional experiences for our guests. I also want to address your feedback about the team member at the door. We apologize if there was any inconvenience caused, and we appreciate your input. Rest assured, we will use this as an opportunity to further enhance our service. Once again, thank you for choosing Thompson Chicago for such a special occasion. We look forward to welcoming you back, and if there's anything specific you'd like to share or discuss further, please feel free to reach out to us. Warm regards, Irena
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There are fridges. You may have to ask for a room that has that. Microwave I did not have one not sure if you can get a room with that I think they will try to assist you if that's what you need a specific time.
There are more places to choose from in the Chicago area.
PRICE RANGE
C$238 - C$482 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Gold Coast / Near North Side
NUMBER OF ROOMS
247
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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